Help Desk Technician

Join ICL INC in New York, NY as a Help Desk Technician onsite, supporting teams across the NYC area with practical, timely IT help. This role provides a direct path to build and apply customer-focused technical skills while assisting day-to-day operations for staff using Microsoft tools and enterprise systems.

What you’ll be doing

• Deliver tier 1 and tier 2 helpdesk support via phone, online channels, and in-person visits to NYC area locations.
• Use established procedures to resolve common IT support requests efficiently and consistently.
• Provision and prepare IT equipment for staff to ensure users are set up and supported.
• Maintain IT records, including asset management, to support accurate tracking and documentation.
• Perform standard Active Directory management tasks as needed to support user access and core workflows.
• Support the development of and adherence to IT policies and procedures.
• Participate in an on-call after-hours rotation schedule.
• Work with users to understand the goals behind their request and provide great customer service.
• Keep your workspace clean and well-organized to support smooth execution of daily tasks.
• Stay current with technology trends and continue developing technical skills over time.
• Complete tasks and projects assigned by your supervisor.

Tools and technologies you’ll use

• Microsoft Windows
• Microsoft Office
• Active Directory

What we need from you

• CompTIA A+ and Network+ (or other technical trade certification).
• Prior technical training, education, or course work.
• Demonstrated exceptional customer service skills.
• Experience using Microsoft Windows and Office.
• Comfort performing basic hardware and software installation and troubleshooting.
• Ability to collaborate with a team.
• Strong written and verbal communication skills.

Compensation: USD 27 per hour.