Help Desk Technician I

Haynie & Company is seeking an entry‑level Help Desk Technician I to be the first point of contact for employees and Managed Services clients in Brownsville, TX. This role focuses on resolving routine IT issues per defined procedures, logging solutions for future reference, and escalating more complex problems to keep operations running smoothly.

Responsibilities

• Address high-volume, basic IT issues for internal staff and Managed Services clients promptly and accurately
• Maintain thorough documentation of support requests, resolutions, and ticket activity to ensure reliable records and visibility across the IT team
• Support the Help Desk team in sustaining day-to-day operations
• Consistently follow IT support procedures and compliance standards
• Escalate complex issues when necessary to ensure timely resolution without disruption

Requirements

• Knowledge of basic computer hardware, operating systems, and common software applications
• Ability to follow predefined procedures for IT support and resolution
• Clear and professional communication with both technical and non-technical users
• Previous experience in a help desk or IT support environment is preferred
• Familiarity with remote desktop tools and ticketing systems is preferred

Technologies

• Remote desktop tools
• Ticketing systems

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

What you’ll love working with us

• Medical, dental, vision, 401k with company match
• Haynie Fridays
• Unlimited PTO and paid holidays
• Flexible schedule
• Paid parental leave for birth and adoption
• DEI focused culture of belonging
• Casual dress code
• Team building activities, contests, wellness initiatives, and service projects
• Training opportunities, mentoring, and a clear path to promotion
• Cell phones with full coverage for plan and data; spouse add-on available for $40/month

Work Location

In person — Brownsville, TX (onsite)