Help Desk Technician II

United Systems, LLC is seeking a Help Desk Technician II to provide onsite technical support for managed service customers in Oklahoma City, OK. This role focuses on hands-on troubleshooting, maintaining client systems, and delivering timely resolutions to minimize downtime while preserving high levels of client satisfaction.

You will diagnose and resolve issues across software, hardware, networks, and configurations, collaborating with clients to keep their IT environments stable and productive.

Responsibilities

• Document all time in real time within the ticketing system, including activities, projects, and tickets.
• Respond to client inquiries via phone, email, or chat in a timely and professional manner.
• Analyze and troubleshoot technical issues related to software, hardware, networks, and system configurations.
• Assist with optimization and maintenance of client IT systems, including servers, networks, and software applications.
• Create and maintain detailed documentation of problem resolutions, procedures, and best practices in the ticketing system.
• Handle client service requests and ensure timely and effective issue resolution.

Requirements

• Ticketing Software: incident management and time allocation.
• Networking: knowledge of DHCP, DNS, circuit/ISP issues, and use of command-line tools for troubleshooting.
• Wireless & Switching: knowledge is a plus.
• Firewalls: configuration and troubleshooting knowledge is a plus.
• Documentation Tools: IT Glue.
• Communication Tools: Office and Teams.
• Additional software as assigned.
• ConnectWise PSA.

Technologies

• ConnectWise PSA
• IT Glue
• Office
• Teams
• Ticketing software

Benefits

• Be part of a fun, awesome team
• 9 paid holidays
• 401K retirement with matching contributions
• Excellent medical, vision and dental insurance
• Life insurance and disability insurance
• Cell phone stipend
• 3 weeks PTO

Work Environment & Physical Requirements

• Ability to use hands to handle and control equipment
• Ability to communicate effectively (talk and hear)
• Ability to read, write, and interpret written documents
• Occasionally lift and move objects up to 25 pounds, with or without reasonable accommodations

Additional Information

Employees are expected to comply with company policies, meet performance expectations, and uphold organizational values. All employees are responsible for reporting any suspected violations of laws or standards of conduct and are expected to treat clients, customers, and colleagues with respect and integrity. This position could be a great fit for individuals seeking growth and collaboration.

A Team Environment Built for Growth

The role offers autonomy and client engagement typical of a local MSP, paired with the resources, support, and structure of a leading national IT services organization.

Top Reasons Our Employees Love Being Part of the Blue Alliance Family

• Entrepreneurial culture
• Fast-paced flow with a variety of projects
• Collaborative work environment
• Training and certifications
• Career growth opportunities