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Technical Support Specialist

Aspetto, Inc. Guam

Guam

Today

Full time Device Management End User Support Hardware Support

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Job Description

Aspetto, Inc. is hiring a Technical Support Specialist to deliver on-site Tier 1 and Tier 2 IT support for the NAVFAC CIO3 Office within the Marianas Area of Responsibility. The position primarily supports locations at Naval Base Guam and will cover helpdesk operations, troubleshooting, IT asset management, documentation, deployments, and mobile device and telecommunications support.

This full-time role is based on-site (remote work is not available) and aligns with NAVFAC Marianas operating hours, with coverage across multiple NAVFAC facilities as operational needs require.

Responsibilities

Provide Tier 1 and Tier 2 technical support to end users by phone, email, Microsoft Teams, and in person.
Receive, document, prioritize, troubleshoot, and resolve IT support tickets.
Act as the initial point of contact for user technical issues.
Troubleshoot password, workstation, peripheral, software, and connectivity problems.
Diagnose and resolve more advanced hardware, software, and localized network issues.
Install, configure, upgrade, and troubleshoot operating systems, software applications, workstations, and peripherals.
Escalate complex technical issues to the appropriate support teams when needed.
Provide hands-on technical assistance throughout supported NAVFAC facilities.
Support enterprise ticketing and helpdesk systems and maintain accurate ticket documentation.
Assist with provisioning, configuring, securing, troubleshooting, and maintaining enterprise mobile devices.
Support Mobile Device Management (MDM) activities.
Coordinate telecommunications requirements, including VoIP systems, telephone lines, service requests, and phone assignments.
Assist with IT equipment deployments and coordinate user technology requirements.
Track and maintain IT hardware, software licenses, workstations, peripherals, and multifunction devices.
Support the full IT asset lifecycle from receipt and deployment through disposition.
Maintain accurate IT asset databases, inventory records, and equipment documentation.
Develop and maintain Standard Operating Procedures (SOPs), technical documentation, and user reference guides.
Prepare user communications related to outages, system changes, upgrades, and new IT capabilities.
Provide administrative and operational support to the CIO3 IT Office.
Maintain records, files, reports, and other IT administrative documentation.

Requirements

U.S. Citizen
Minimum 3 years of IT helpdesk, desktop support, technical support, or related IT experience preferred.
Hands-on experience troubleshooting computer hardware, software, peripherals, and user connectivity issues.
Experience working with enterprise helpdesk or IT ticketing systems.
Experience supporting or administering Mobile Device Management (MDM) environments.
Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Strong verbal and written communication skills.
Ability to read and interpret technical documentation, policies, procedures, and user manuals.
Ability to prepare professional correspondence, reports, and technical documentation.
Ability to work independently in an on-site customer environment.
Experience troubleshooting computer hardware, and software: 2 years (Required).
Mobile Device Management (MDM) platforms: 1 year (Required).

Technologies

Microsoft Office, Outlook, Word, Excel, PowerPoint
Microsoft Teams
Mobile Device Management (MDM)
VoIP

Benefits

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Paid time off
Professional development assistance
Relocation assistance
Tuition reimbursement
Vision insurance

Certification Requirement

CompTIA Security+ (required prior to onboarding)
EC-Council Certified Network Defender (CND) (required prior to onboarding)
GIAC Foundational Cybersecurity Technologies (GFACT) (required prior to onboarding)
GIAC Security Essentials Certification (GSEC) (required prior to onboarding)

Security Clearance

Candidates must possess an active Tier 3 (T3) security clearance/investigation eligibility or be able to obtain the required interim eligibility prior to beginning work.
Employment is contingent upon meeting all applicable government security requirements.
Confidential (Preferred)

Physical Requirements

Ability to stand and walk for extended periods
Ability to work on rough or uneven surfaces
Ability to bend, crouch, stoop, and reach as required
Ability to climb ladders when necessary to access IT equipment
Ability to lift and move IT equipment weighing up to 25 pounds

Work Schedule and Location

Full-time, 40 hours per week
Monday through Friday
Schedule aligned with NAVFAC Marianas operating hours
On-site position; remote work is not available
Federal holidays observed in accordance with the applicable government schedule
Location: Guam, GU (onsite)
Primary support at Naval Base Guam, including:
- Nimitz Hill
- Naval Base Guam
- Other NAVFAC Marianas facilities as operationally required
Candidates must have reliable transportation to travel between supported locations.

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3d ago

Help Desk Technician

Herbert Smith Freehills New York, NY

New York, NY

3d ago

$70k - $80k/yr Full time Application Support Computer Skills Customer Service

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Job Description

Herbert Smith Freehills is hiring a Help Desk Technician to support users across hardware, software, networking, and other computer-related technologies from the Information Technology team. In this onsite role in New York, you will handle incoming help requests via phone and email, drive issues toward resolution, and escalate when specialized support is required.

You will also stay on top of ticket activity by monitoring progress, documenting outcomes in the ticket tracking system, and identifying patterns in support requests and solutions being used. The position includes participation in special projects, training and shift coverage, along with coverage of voicemail and email rotation on a rotating basis.

Responsibilities

Receive and respond to inbound calls and email requests for assistance in a professional and courteous manner, supporting users with hardware, software, networking, and related technologies.
Document all support requests thoroughly and escalate to the appropriate support group or individual when needed.
Monitor tickets through resolution, analyze and resolve problems, and record both issues and resolutions in the ticket tracking system.
Track support activity and share any perceived trends in incoming calls or emails and the solutions being applied.
Support the implementation of special projects as requested.
Maintain and improve technical proficiency through research, self-training, and participation in internal and external training opportunities.
Participate in a rotation responsible for monitoring and resolving voicemail and email requests.
Show flexibility to cover shifts on short notice and during vacation periods.

Requirements

Law firm experience
3 years of work experience in a medium to large PC-based legal or professional services organization, including experience delivering high-quality customer service
Ability to quickly analyze issues, follow policies and procedures, and establish work priorities, with the capability to work in a group environment
Strong customer service focus with excellent listening, written, and verbal communication skills; professional handling of all personality types, including during stressful conditions
Strong editing skills with MS Word, including document scrubbing, repair and recovery, plus the ability to style, format, print, and store documents in a document management system
Familiarity with: DUO 2FA, MS Authenticator, Citrix, and Cisco VPN connectivity; Azure, Entra, Exchange Online, Intune, iManage, Mimecast, CyberArk, Service Now ticketing system, Zoom, and Teams

Technologies

MS Word
DUO 2FA
MS Authenticator
Citrix
Cisco VPN connectivity
Azure
Entra
Exchange Online
Intune
iManage
Mimecast
CyberArk
Service Now ticketing system
Zoom
Teams

Shift Hours

12 PM – 8 PM

Compensation

Exact compensation may vary based on skills and experience; salary range is $70k - $80k

Team: Information Technology

Working pattern: Full time

Location: New York, NY (onsite)

Contract type: Permanent Contract

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3d ago

IT Support Specialist

AEG Worldwide Chicago, IL

Chicago, IL

3d ago

$24 - $28/hr Full time Application Support Desktop Support End User Support

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Job Description

AEG Worldwide offers a hands-on IT support role based in Chicago, IL (onsite), with an hourly rate of USD 24 to 28 and day-to-day impact supporting CMN teams. If you enjoy solving technology issues, coordinating deployments, and keeping IT operations running smoothly, this position gives you direct visibility into real business needs while working with a broad range of systems and devices.

What you’ll be responsible for

Provide day-to-day technology support to CMN offices, acting as the first point of contact for employee tech requests.
Support desktop and application troubleshooting across Mac and Windows environments.
Diagnose and resolve issues involving hardware, software, mobile devices, printers, and transmission devices/media, including assessing the situation, executing action plans, and confirming resolution.
Handle routine IT operations and escalate complex infrastructure, server, network, security, and enterprise system issues to the IT Manager when needed.
Assist with deployment and configuration of laptops, desktops, monitors, and mobile devices for CMN employees.
Support Microsoft 365 including user administration, license assignments, and end-user support.
Support key Microsoft 365 tools including SharePoint access, Microsoft Teams, and Outlook along with other Microsoft 365 applications.
Assist with monitoring Windows Servers, Hyper-V virtual machines, and Synology NAS storage, escalating issues to the IT Manager as appropriate.
Support security and device management needs including Cisco Spam Filter, Kandji device enrollment, endpoint support, and user security-related requests.
Provide first-level support for QuickBooks access and application issues, escalating complex matters as needed.
Create users and provision phones within the 3CX phone system.
Support office technology such as LED Video Systems, HVAC systems, Camera Systems, conference room technology, and printers.
Coordinate workstation moves, desktop deployments, application installations, and new office setups.
Maintain IT equipment inventory, support technology purchasing, and assist with asset tracking.
Document support requests, resolutions, and recurring issues while following established IT procedures and standards.

What you bring

High School Diploma or its equivalency (Associate’s or Bachelor’s Degree preferred).
Minimum 2 years of related work experience.
Troubleshooting experience across Mac, PC, iPhone, and Microsoft 365 applications.
Experience supporting printers, mobile devices, conferencing technology, and office peripherals.
Excellent verbal and written communication skills.
Strong interpersonal skills for working with internal and external staff.
Ability to follow established IT processes, prioritize multiple support requests, and keep documentation accurate.
Basic knowledge of Windows Server, networking, Microsoft 365, and cloud technologies preferred.
Customer service mindset with the ability to build relationships and provide effective technical support.
Knowledge of the music industry is preferred.

Benefits

Medical, dental and vision insurance
Paid holidays
Vacation and sick time
Company-paid basic life insurance
Voluntary life insurance
Parental leave
401k Plan with a current employer match of 3%
Flexible spending and health savings account options
Wellness offerings

Travel

None.

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4d ago

Technical Support for a Cybersecurity Company

LTVplus Remote 🌍 Remote

Remote

4d ago

$800+/mo Full time Beyondtrust Customer Support Email Support

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Job Description

LTVplus is hiring a remote Technical Support professional to handle cybersecurity-related customer inquiries and troubleshoot issues through chat, email, and calls. This role focuses on delivering timely, high-quality resolutions while documenting outcomes and supporting customers across multiple support channels.

Role Overview

In this full-time position within the Customer Service department and the APAC division, you will provide remote-first support for customers of LTVplus. Responsibilities include issue ownership, escalation when necessary, and maintaining accurate records in approved tools.

Key Responsibilities

Answer and resolve customer support chats and calls.
Respond to incoming emails and inbound calls from customers.
Own each assigned issue and drive it to resolution or escalation using the workflows communicated by Technical Support Management.
Help ensure customer needs are met by providing awareness of relevant products and services when appropriate.
Perform remote troubleshooting using BeyondTrust.
Ensure complete resolution of issues to prevent repeat contacts.
Troubleshoot, resolve, and properly document support interactions, including calls, chats, and cases.
Execute transactions for paid services when required.
Work closely with other departments to resolve outstanding issues.
Assist with documentation for the Knowledgebase for training and information purposes.
Conduct remote analysis and diagnosis of customer issues and recommend and/or implement corrective solutions.
Provide backup chat/case/call coverage for Customer Service volume as needed.
Maintain a positive attitude, support other employees as a mentor, and represent the company favorably with outside sources.
Accurately record and submit timesheets and paid time off requests.
Track, log, and tag support requests using the approved CRM and/or other management-approved tools.

Required Qualifications

6+ months customer service or technical support experience is required.
6+ months customer service or sales experience is required.
High school diploma or equivalent is required; post high school education is preferred.
Ability to handle multiple projects and tasks simultaneously in an efficient manner.
Technical certifications including A+, Network+, Security+, or Microsoft Desktop Support Engineer / Microsoft Certified Professional (MCP) are highly desired.
Experience working with software/platforms such as MS Teams and Salesforce is required.
Bomgar is required.
Dexter is not required but preferred.

Technologies

MS Teams
Salesforce
Bomgar
BeyondTrust
Dexter

Performance Measures

Pass calls, case, and chat quality goals.
Meet call and chat handling goals such as wrap-up, talk time, first contact resolution, and other statistics.
Meet or exceed goals for customer satisfaction based on customer satisfaction surveys.
Maintain team ownership requirements.
Adhere to the assigned schedule.
Attend and participate in scheduled team meetings.

Working Conditions

Available to work days, evenings, weekends, and holidays as needed.
Flexibility to work overtime on short notice when requested by management.
History of good attendance is required.
Schedule: 5AM-3PM PT, Mon-Fri.

Mission and Key Success Factors

Maintain the highest level of quality by resolving issues with the correct information in a timely manner.
Accurately identify and convert customers.
Strive for one-chat/one-call style resolution.
Meet and exceed biannual goals set by Technical Support Management.
Work independently with little supervision in a fast-paced environment.
Maintain a customer-centric demeanor and apply critical thinking, problem-solving, and research skills.
Adapt to a range of customer needs regardless of computer skill level.

Hiring Details

Location: Remote
Work type: Full-time
Department: Customer Service
Division: APAC
Salary: Starting at USD 800/month
Education: High school diploma or equivalent

Tech Checklist

A reliable computer (Windows 10 and i5 processor minimum)
Stable high-speed internet connection (100 MBPS) and a backup
A quiet workspace suitable for handling calls and chats

About LTVplus

LTVplus is a remote-first company with a team spread across the globe, emphasizing flexibility and diversity across its work.

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7d ago

Help Desk Support

MEI Rigging & Crating LLC Chandler, AZ 🇺🇸 Remote

Chandler, AZ

7d ago

Full time Application Support Cloud Platforms Computer Skills

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Job Description

MEI Rigging & Crating LLC seeks a Help Desk Support professional to provide first-level IT assistance to users for computer systems, networks, and hardware and software, including troubleshooting, guidance, investigation, and follow-up to resolve data processing problems. This remote-friendly role is based in Chandler, AZ and focuses on delivering reliable technical support across user devices and services.

Responsibilities

Identify, diagnose, and resolve software and hardware issues for end users across desktops, laptops, tablets, and smartphones.
Install, configure, tag, and assist with end-user devices and peripherals, including desktops, laptops, tablets, smartphones, and related software.
Diagnose and resolve end-user network or local printer problems, PC hardware issues, email, Internet, and LAN access problems.
Hardware provisioning, system imaging, troubleshooting, and software installation for laptops, desktops, and mobile devices (IOS/Android).
Coordinate user problem resolution with outsourced IT consultants as necessary and track recurring problems.
Support and assist employees in the installation, troubleshooting, and maintenance of computer software and hardware systems.
Provide TCP/IP networking support and troubleshooting for end-user and remote-user environments with LAN and WAN.
Troubleshoot a variety of client, mobile, and cloud applications including Microsoft Office 365, Microsoft D365, and SharePoint.
May suggest modifications and corrections to existing software applications.
May provide training in the use of new hardware or software.
Develop and maintain a catalog of hardware and software equipment and licensing.
Perform other tasks as assigned or requested.

Requirements

Associates degree or equivalent in information technology.
Minimum three years of proven experience as Help Desk Support or in a comparable role supporting multiple locations across multiple time zones, remotely or on site.
Proficiency with Microsoft 365, Windows 10, Microsoft Office, printers, scanners, and mobile devices.
Excellent interpersonal and project management skills.
Ability to communicate technical information to both technical and non-technical personnel.
Ability to create and write clear, complete documentation of systems and procedures.
Excellent analytical and problem-solving skills with a high degree of attention to detail and accuracy.
Self-motivated and able to work independently.

Technologies

Microsoft 365
Microsoft Windows 10
Microsoft Office
Office 365
Microsoft D365
SharePoint
IOS/Android
TCP/IP networking
LAN
WAN
Teams
Printers
Scanners

Physical Requirements and Working Conditions

This remote-based position may involve work from a regional office as needed. Hours may vary across several time zones. The role primarily uses a computer, keyboard, and mouse, along with other hardware and software necessary to perform tasks. The position may involve long periods of sitting. Daily duties frequently involve using the internet, telephone, Teams, and email to communicate and collaborate with others or multiple projects concurrently.

Additional Requirements

Must be able to work in a high functioning team environment.
Display the highest levels of honesty, integrity, and professionalism.
Take pride in your work and in the company.
Communicate openly and strive for peak performance in daily tasks.
Know and deliver the quality service MEI’s customers have come to expect.

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8d ago

IT Help Desk Technician

North Star Fertility Partners LLC Texas

Texas

8d ago

$52k - $55k/yr Full time Email Support End User Support Help Desk Support

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Job Description

The IT Help Desk Technician provides frontline technical support to employees via Teams, Email, or Phone, troubleshoots issues, maintains workstation and LAN performance, and manages incidents through the IT Ticketing System, with collaboration on onboarding and offboarding. This role is based in Texas with a hybrid work arrangement and offers a yearly salary range of USD 52,000 to 55,000.

Responsibilities

Serve as the primary contact for employees seeking technical assistance via Teams, Email, or Phone.
Deliver technical support by researching queries, troubleshooting problems, and maintaining workstation and LAN performance.
Provide answers by identifying issues, researching solutions, guiding employees through corrective steps, and offering training when required.
Maintain SLAs to ensure timely responses and resolutions to employee needs.
Research and communicate information about new IT products and services.
Track problems and resolutions through the IT Ticketing System.
Provide feedback on processes and make recommendations to the IT Director.
Maintain technical documentation and a service catalog covering software installations, hardware configurations, and troubleshooting steps.
Collaborate with HR and Leadership on onboarding and offboarding of employees.

Requirements

High School Diploma or equivalent.
Minimum of 1-2 years of experience as an IT Help Desk Technician or System Administrator.
Must have or be in the process of completing the Microsoft 365 Fundamentals Certification (MS-900).
Experience administering Microsoft 365 is required.
Familiarity with Help Desk Systems.
Prior experience supporting cloud applications.
Knowledge of computer hardware and repairs is desirable.
Basic knowledge of mobile devices is desirable.
Excellent communication and interpersonal skills.
Ability to communicate effectively with all levels within the organization.
Provide feedback on processes and make recommendations to the Head of Information Technology.

Technologies

Microsoft 365
Microsoft Teams
IT Ticketing System

Benefits

Health plan including health, dental, and vision coverage
401(k) with company match
Take What You Need PTO
Tuition Assistance
Paid Holidays
LTD/STD/Life Insurance
Wellness Programs
Hybrid or remote work based on location

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8d ago

IT Support Officer - Microsoft 365, Azure & Desktop Support

ESP Global Services Limited Jamaica, NY

Jamaica, NY

8d ago

$60k - $70k/yr Full time Azure Cloud Cloud Platform

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Job Description

This onsite IT Operations Support Officer role with ESP Global Services Limited focuses on desktop support, Microsoft 365 and Azure administration, and broader IT operations assistance at JFK Airport in Jamaica, NY.

Responsibilities

Provide hands-on desktop support for end users, covering Windows workstations, laptops, printers, scanners, peripherals, mobile devices, and airport-supported equipment.
Troubleshoot Windows operating systems, Microsoft 365 applications (Outlook, Teams, OneDrive), user access issues, device configuration, and common productivity software problems.
Apply Microsoft certification knowledge to assist users, resolve incidents, enhance troubleshooting quality, and adhere to approved support procedures.
Utilize Microsoft Azure Fundamentals AZ-900 concepts to understand cloud concepts, identity and access, Azure services, governance, and cloud-based support scenarios.
Support endpoint setup, device refreshes, user onboarding and offboarding, and equipment deployments as assigned.
Diagnose and resolve hardware, software, operating system, printer, peripheral, and connectivity incidents.
Troubleshoot LAN, Wi-Fi, cabling, IP addressing, DNS, DHCP, and basic routing or switching issues using CompTIA Network+ level knowledge.
Assist with airport operational systems and shared-use technology platforms while following safety, security, and access control protocols.
Perform preventive maintenance to inspect, test, and validate endpoint devices, peripherals, printers, networking components, and supported airport systems.
Own assigned tickets from intake to resolution, ensuring timely follow-up, clear notes, accurate service codes, and professional communication with end users.
Document troubleshooting steps, impact, resolution details, vendor actions, and follow-up requirements.
Follow defined escalation procedures for Priority 1 and Priority 2 incidents and monitor vendor-driven tickets toward closure.
Communicate clearly with end users, internal teams, airport staff, airline partners, and vendors in a respectful manner.
Act as team lead in the absence of supervisors, supporting continuity of operations and coordination among colleagues.
Provide guidance to Level 1 support through coaching, knowledge sharing, and real-time technical support.
Coordinate return merchandise authorizations and vendor actions for NEC biometric equipment, Swissport systems, Dell end-user devices, and other supported technologies.
Track repairs, replacements, consumables, and inventory for ESP and IAT assets, including laptops, keyboards, mice, microphones, and related supplies.
Maintain an organized IT workspace and ensure equipment, supplies, and support areas remain ready for operations.

Requirements

Hands-on IT desktop support experience in a professional environment.
Experience troubleshooting Windows devices, Microsoft 365 applications, Outlook, Teams, OneDrive, user accounts, and device configuration issues.
Microsoft certification strongly preferred, such as Microsoft 365 Fundamentals, Azure Fundamentals AZ-900, Security, Compliance, and Identity Fundamentals, or other relevant Microsoft credentials.
CompTIA A+ certification or equivalent experience supporting computers, operating systems, printers, peripherals, mobile devices, and hardware troubleshooting.
CompTIA Network+ certification or equivalent networking knowledge, including LAN, Wi-Fi, cabling, IP addressing, DNS, DHCP, and basic network troubleshooting.
Strong customer service, communication, documentation, prioritization, and problem-solving skills.
Ability to work in a fast-paced airport environment while meeting service level agreements and operational expectations.