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Today

Technical Support Specialist

Aspetto, Inc. Guam

Guam

Today

Full time Device Management End User Support Hardware Support

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Job Description

Aspetto, Inc. is hiring a Technical Support Specialist to deliver on-site Tier 1 and Tier 2 IT support for the NAVFAC CIO3 Office within the Marianas Area of Responsibility. The position primarily supports locations at Naval Base Guam and will cover helpdesk operations, troubleshooting, IT asset management, documentation, deployments, and mobile device and telecommunications support.

This full-time role is based on-site (remote work is not available) and aligns with NAVFAC Marianas operating hours, with coverage across multiple NAVFAC facilities as operational needs require.

Responsibilities

Provide Tier 1 and Tier 2 technical support to end users by phone, email, Microsoft Teams, and in person.
Receive, document, prioritize, troubleshoot, and resolve IT support tickets.
Act as the initial point of contact for user technical issues.
Troubleshoot password, workstation, peripheral, software, and connectivity problems.
Diagnose and resolve more advanced hardware, software, and localized network issues.
Install, configure, upgrade, and troubleshoot operating systems, software applications, workstations, and peripherals.
Escalate complex technical issues to the appropriate support teams when needed.
Provide hands-on technical assistance throughout supported NAVFAC facilities.
Support enterprise ticketing and helpdesk systems and maintain accurate ticket documentation.
Assist with provisioning, configuring, securing, troubleshooting, and maintaining enterprise mobile devices.
Support Mobile Device Management (MDM) activities.
Coordinate telecommunications requirements, including VoIP systems, telephone lines, service requests, and phone assignments.
Assist with IT equipment deployments and coordinate user technology requirements.
Track and maintain IT hardware, software licenses, workstations, peripherals, and multifunction devices.
Support the full IT asset lifecycle from receipt and deployment through disposition.
Maintain accurate IT asset databases, inventory records, and equipment documentation.
Develop and maintain Standard Operating Procedures (SOPs), technical documentation, and user reference guides.
Prepare user communications related to outages, system changes, upgrades, and new IT capabilities.
Provide administrative and operational support to the CIO3 IT Office.
Maintain records, files, reports, and other IT administrative documentation.

Requirements

U.S. Citizen
Minimum 3 years of IT helpdesk, desktop support, technical support, or related IT experience preferred.
Hands-on experience troubleshooting computer hardware, software, peripherals, and user connectivity issues.
Experience working with enterprise helpdesk or IT ticketing systems.
Experience supporting or administering Mobile Device Management (MDM) environments.
Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Strong verbal and written communication skills.
Ability to read and interpret technical documentation, policies, procedures, and user manuals.
Ability to prepare professional correspondence, reports, and technical documentation.
Ability to work independently in an on-site customer environment.
Experience troubleshooting computer hardware, and software: 2 years (Required).
Mobile Device Management (MDM) platforms: 1 year (Required).

Technologies

Microsoft Office, Outlook, Word, Excel, PowerPoint
Microsoft Teams
Mobile Device Management (MDM)
VoIP

Benefits

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Paid time off
Professional development assistance
Relocation assistance
Tuition reimbursement
Vision insurance

Certification Requirement

CompTIA Security+ (required prior to onboarding)
EC-Council Certified Network Defender (CND) (required prior to onboarding)
GIAC Foundational Cybersecurity Technologies (GFACT) (required prior to onboarding)
GIAC Security Essentials Certification (GSEC) (required prior to onboarding)

Security Clearance

Candidates must possess an active Tier 3 (T3) security clearance/investigation eligibility or be able to obtain the required interim eligibility prior to beginning work.
Employment is contingent upon meeting all applicable government security requirements.
Confidential (Preferred)

Physical Requirements

Ability to stand and walk for extended periods
Ability to work on rough or uneven surfaces
Ability to bend, crouch, stoop, and reach as required
Ability to climb ladders when necessary to access IT equipment
Ability to lift and move IT equipment weighing up to 25 pounds

Work Schedule and Location

Full-time, 40 hours per week
Monday through Friday
Schedule aligned with NAVFAC Marianas operating hours
On-site position; remote work is not available
Federal holidays observed in accordance with the applicable government schedule
Location: Guam, GU (onsite)
Primary support at Naval Base Guam, including:
- Nimitz Hill
- Naval Base Guam
- Other NAVFAC Marianas facilities as operationally required
Candidates must have reliable transportation to travel between supported locations.

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1d ago

Lead Help Desk Analyst

Temple University Health System Philadelphia, PA

Philadelphia, PA

1d ago

Full time End User Support Help Desk Support Incident Management

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Job Description

Temple University Health System is seeking an onsite Lead Help Desk Analyst in Philadelphia, PA to help keep end-users supported and help desk operations running smoothly. In this role, you will guide help desk team members, troubleshoot Tier 1 issues, and ensure incidents and service requests are properly documented, resolved, and followed up using the systems the team relies on.

Responsibilities

Lead help desk team members by providing guidance and collaborating with the business and staff.
Deliver technical support and troubleshooting assistance to end-users.
Identify, diagnose, categorize, and troubleshoot Tier 1 problems, then advise on appropriate next actions.
When needed, redirect problems or service requests to the appropriate personnel for resolution.
Keep management informed about recurring problems that impact support outcomes.
Document, resolve, and follow up on end-user incidents and requests using help desk tracking tools, coordinating with other team members and departments as necessary.
Follow established help desk policies and procedures while using an automated system to support help desk activities, including incident resolution documentation, customer support responsiveness, and service request logging.
Coordinate with help desk staff and assist with scheduling to ensure the help desk remains operational during scheduled hours.

Requirements

2 years lead experience (required).
5 years experience and knowledge of help desk operations, including PC orientation, PC support activities, and a customer support role with extensive application knowledge (required).
5 years experience with Windows operating systems and common PC applications, including but not limited to MS Office Suite (required).
Bachelor's Degree in Computer Science or related field (required), or a combination of relevant education and experience may be considered in lieu of degree.

Tools & Technologies

Help Desk tracking tools
Automated system
Windows operating systems
MS Office Suite

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7d ago

Help Desk Support

MEI Rigging & Crating LLC Chandler, AZ 🇺🇸 Remote

Chandler, AZ

7d ago

Full time Application Support Cloud Platforms Computer Skills

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Job Description

MEI Rigging & Crating LLC seeks a Help Desk Support professional to provide first-level IT assistance to users for computer systems, networks, and hardware and software, including troubleshooting, guidance, investigation, and follow-up to resolve data processing problems. This remote-friendly role is based in Chandler, AZ and focuses on delivering reliable technical support across user devices and services.

Responsibilities

Identify, diagnose, and resolve software and hardware issues for end users across desktops, laptops, tablets, and smartphones.
Install, configure, tag, and assist with end-user devices and peripherals, including desktops, laptops, tablets, smartphones, and related software.
Diagnose and resolve end-user network or local printer problems, PC hardware issues, email, Internet, and LAN access problems.
Hardware provisioning, system imaging, troubleshooting, and software installation for laptops, desktops, and mobile devices (IOS/Android).
Coordinate user problem resolution with outsourced IT consultants as necessary and track recurring problems.
Support and assist employees in the installation, troubleshooting, and maintenance of computer software and hardware systems.
Provide TCP/IP networking support and troubleshooting for end-user and remote-user environments with LAN and WAN.
Troubleshoot a variety of client, mobile, and cloud applications including Microsoft Office 365, Microsoft D365, and SharePoint.
May suggest modifications and corrections to existing software applications.
May provide training in the use of new hardware or software.
Develop and maintain a catalog of hardware and software equipment and licensing.
Perform other tasks as assigned or requested.

Requirements

Associates degree or equivalent in information technology.
Minimum three years of proven experience as Help Desk Support or in a comparable role supporting multiple locations across multiple time zones, remotely or on site.
Proficiency with Microsoft 365, Windows 10, Microsoft Office, printers, scanners, and mobile devices.
Excellent interpersonal and project management skills.
Ability to communicate technical information to both technical and non-technical personnel.
Ability to create and write clear, complete documentation of systems and procedures.
Excellent analytical and problem-solving skills with a high degree of attention to detail and accuracy.
Self-motivated and able to work independently.

Technologies

Microsoft 365
Microsoft Windows 10
Microsoft Office
Office 365
Microsoft D365
SharePoint
IOS/Android
TCP/IP networking
LAN
WAN
Teams
Printers
Scanners

Physical Requirements and Working Conditions

This remote-based position may involve work from a regional office as needed. Hours may vary across several time zones. The role primarily uses a computer, keyboard, and mouse, along with other hardware and software necessary to perform tasks. The position may involve long periods of sitting. Daily duties frequently involve using the internet, telephone, Teams, and email to communicate and collaborate with others or multiple projects concurrently.

Additional Requirements

Must be able to work in a high functioning team environment.
Display the highest levels of honesty, integrity, and professionalism.
Take pride in your work and in the company.
Communicate openly and strive for peak performance in daily tasks.
Know and deliver the quality service MEI’s customers have come to expect.

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8d ago

IT Help Desk Technician

North Star Fertility Partners LLC Texas

Texas

8d ago

$52k - $55k/yr Full time Email Support End User Support Help Desk Support

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Job Description

The IT Help Desk Technician provides frontline technical support to employees via Teams, Email, or Phone, troubleshoots issues, maintains workstation and LAN performance, and manages incidents through the IT Ticketing System, with collaboration on onboarding and offboarding. This role is based in Texas with a hybrid work arrangement and offers a yearly salary range of USD 52,000 to 55,000.

Responsibilities

Serve as the primary contact for employees seeking technical assistance via Teams, Email, or Phone.
Deliver technical support by researching queries, troubleshooting problems, and maintaining workstation and LAN performance.
Provide answers by identifying issues, researching solutions, guiding employees through corrective steps, and offering training when required.
Maintain SLAs to ensure timely responses and resolutions to employee needs.
Research and communicate information about new IT products and services.
Track problems and resolutions through the IT Ticketing System.
Provide feedback on processes and make recommendations to the IT Director.
Maintain technical documentation and a service catalog covering software installations, hardware configurations, and troubleshooting steps.
Collaborate with HR and Leadership on onboarding and offboarding of employees.

Requirements

High School Diploma or equivalent.
Minimum of 1-2 years of experience as an IT Help Desk Technician or System Administrator.
Must have or be in the process of completing the Microsoft 365 Fundamentals Certification (MS-900).
Experience administering Microsoft 365 is required.
Familiarity with Help Desk Systems.
Prior experience supporting cloud applications.
Knowledge of computer hardware and repairs is desirable.
Basic knowledge of mobile devices is desirable.
Excellent communication and interpersonal skills.
Ability to communicate effectively with all levels within the organization.
Provide feedback on processes and make recommendations to the Head of Information Technology.

Technologies

Microsoft 365
Microsoft Teams
IT Ticketing System

Benefits

Health plan including health, dental, and vision coverage
401(k) with company match
Take What You Need PTO
Tuition Assistance
Paid Holidays
LTD/STD/Life Insurance
Wellness Programs
Hybrid or remote work based on location

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8d ago

IT Support Officer - Microsoft 365, Azure & Desktop Support

ESP Global Services Limited Jamaica, NY

Jamaica, NY

8d ago

$60k - $70k/yr Full time Azure Cloud Cloud Platform

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Job Description

This onsite IT Operations Support Officer role with ESP Global Services Limited focuses on desktop support, Microsoft 365 and Azure administration, and broader IT operations assistance at JFK Airport in Jamaica, NY.

Responsibilities

Provide hands-on desktop support for end users, covering Windows workstations, laptops, printers, scanners, peripherals, mobile devices, and airport-supported equipment.
Troubleshoot Windows operating systems, Microsoft 365 applications (Outlook, Teams, OneDrive), user access issues, device configuration, and common productivity software problems.
Apply Microsoft certification knowledge to assist users, resolve incidents, enhance troubleshooting quality, and adhere to approved support procedures.
Utilize Microsoft Azure Fundamentals AZ-900 concepts to understand cloud concepts, identity and access, Azure services, governance, and cloud-based support scenarios.
Support endpoint setup, device refreshes, user onboarding and offboarding, and equipment deployments as assigned.
Diagnose and resolve hardware, software, operating system, printer, peripheral, and connectivity incidents.
Troubleshoot LAN, Wi-Fi, cabling, IP addressing, DNS, DHCP, and basic routing or switching issues using CompTIA Network+ level knowledge.
Assist with airport operational systems and shared-use technology platforms while following safety, security, and access control protocols.
Perform preventive maintenance to inspect, test, and validate endpoint devices, peripherals, printers, networking components, and supported airport systems.
Own assigned tickets from intake to resolution, ensuring timely follow-up, clear notes, accurate service codes, and professional communication with end users.
Document troubleshooting steps, impact, resolution details, vendor actions, and follow-up requirements.
Follow defined escalation procedures for Priority 1 and Priority 2 incidents and monitor vendor-driven tickets toward closure.
Communicate clearly with end users, internal teams, airport staff, airline partners, and vendors in a respectful manner.
Act as team lead in the absence of supervisors, supporting continuity of operations and coordination among colleagues.
Provide guidance to Level 1 support through coaching, knowledge sharing, and real-time technical support.
Coordinate return merchandise authorizations and vendor actions for NEC biometric equipment, Swissport systems, Dell end-user devices, and other supported technologies.
Track repairs, replacements, consumables, and inventory for ESP and IAT assets, including laptops, keyboards, mice, microphones, and related supplies.
Maintain an organized IT workspace and ensure equipment, supplies, and support areas remain ready for operations.

Requirements

Hands-on IT desktop support experience in a professional environment.
Experience troubleshooting Windows devices, Microsoft 365 applications, Outlook, Teams, OneDrive, user accounts, and device configuration issues.
Microsoft certification strongly preferred, such as Microsoft 365 Fundamentals, Azure Fundamentals AZ-900, Security, Compliance, and Identity Fundamentals, or other relevant Microsoft credentials.
CompTIA A+ certification or equivalent experience supporting computers, operating systems, printers, peripherals, mobile devices, and hardware troubleshooting.
CompTIA Network+ certification or equivalent networking knowledge, including LAN, Wi-Fi, cabling, IP addressing, DNS, DHCP, and basic network troubleshooting.
Strong customer service, communication, documentation, prioritization, and problem-solving skills.
Ability to work in a fast-paced airport environment while meeting service level agreements and operational expectations.

Technologies

Windows
Microsoft 365
Outlook
Teams
OneDrive
Azure

Benefits

Medical/Dental & Vison Insurance
PTO time

Physical Requirements

Able to lift or push 20-50 pounds of equipment as needed
Able to stand or kneel for extended periods
Able to use mechanical tools

Preferred Certifications

CompTIA A+ & Network+ certifications
Microsoft (Azure & O365) Certifications

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9d ago

IT Help Desk and Desktop Support Specialist

Infotech Advantage, Inc. Albany, NY

Albany, NY

9d ago

$31 - $40/hr Full time Application Support Communications Computer Skills

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Job Description

Benefits

Health insurance coverage to support you and your family
Paid time off for vacation, illness, and personal days

Infotech Advantage, Inc. offers this benefits-focused, onsite IT Help Desk and Desktop Support Specialist role in Albany, NY with a compensation range of $31.00 to $40.00 per hour. The position emphasizes proactive service, clear communication, and teamwork to sustain productive end-user support across hardware, software, and network environments.

Responsibilities

Deliver high‑quality IT support across in‑person, phone, email, and electronic ticketing channels with professional, responsive communication to ensure timely, accurate, user‑focused assistance.
Communicate clearly in both written and verbal forms with end users.
Diagnose and resolve incidents reported by customers.
Install, configure, upgrade, troubleshoot, and maintain hardware and software, including PCs, laptops, mobile devices, iPads, copiers, printers, video conferencing equipment, scanners, desk phones, and headsets.
Assist with configuring, installing, and maintaining network systems using standard protocols and with network equipment such as hubs, routers, switches, bridges, and servers, including routine updates and patches.
Provide password resets for end users.
Offer user training and assistance on routine applications and hardware, including onboarding for new users.
Assess problematic trends identified through customer incidents and provide feedback to the System Manager.
Recommend solutions to address cited problems.
Handle archiving and disposal of electronic records in response to requests.
Assist with proper disposal of electronic media devices.
Support routine maintenance of personal identity verification cards.
Support the district’s property management team and promptly communicate changes to user assignments and the location of government furnished equipment.
Assist with setting up, relocating, and reconnecting computer hardware and related IT equipment within office spaces.

Requirements

Bachelor’s degree in information technology or a related field.
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Access, Teams, SharePoint) and Adobe.
High‑level working knowledge of Windows operating systems; familiarity with Windows Server and Apple iOS/mobility is preferred.
U.S. citizenship and ability to obtain adjudication for the requisite background investigation.
Minimum 3 years of information technology support experience, including IT help desk and desktop support.

Technologies

Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Microsoft Teams
Microsoft SharePoint
Adobe
Windows operating systems
Windows Server
Apple iOS

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9d ago

Technical Support Specialist

XceedIT, Inc. Atlanta, GA

Atlanta, GA

9d ago

$38k - $55k/yr Full time Active Directory Application Support Cloud Platforms

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Job Description

XceedIT, Inc. offers a hybrid Atlanta based role that combines remote support with occasional onsite visits, backed by a competitive salary and a benefits-forward culture. Expect a yearly salary range of USD 38,000 - 55,000, a flexible schedule, and a portfolio of benefits designed to support your professional growth and personal well being. You will help Atlanta area clients with Windows, Microsoft 365, and related technologies, delivering remote assistance and on site support as needed.

Position details

Location: Remote within the Atlanta metropolitan area
Schedule: Full-time, Monday through Friday
Travel: Occasional local travel to Atlanta area client locations
Professional development: Training and certification opportunities

Responsibilities

Provide remote technical support by phone, email, chat, and remote-access tools
Diagnose and resolve hardware, software, network, printer, email, and user account issues
Support Windows computers, Microsoft 365, mobile devices, and common business applications
Set up and configure computers, user accounts, Microsoft 365 services, printers, and other equipment
Assist with password resets, permissions, multifactor authentication, and account access issues
Troubleshoot internet connectivity, wireless networks, VPNs, and basic network issues
Install and update software, operating systems, and security tools
Perform occasional onsite support, equipment installations, and workstation deployments for Atlanta-area clients
Communicate clearly with clients and keep them informed throughout the support process
Document all work, communications, troubleshooting steps, and resolutions in the ticketing system
Manage multiple open service requests and follow through until each issue is resolved
Escalate complex or unresolved issues to senior technicians when appropriate
Maintain accurate client and technical documentation

Requirements

Two or more years of professional IT support, help desk, desktop support, or similar experience
Experience supporting Windows computers and Microsoft 365 business environments
Understanding of computer hardware, software, networking, printers, and mobile devices
Familiarity with Microsoft 365, Exchange Online, Entra ID, OneDrive, SharePoint, and Teams
Experience using ticketing systems, remote-support applications, and remote monitoring tools
Ability to diagnose problems, research solutions, and follow issues through to completion
Strong customer-service, communication, and organizational skills
Ability to explain technical instructions clearly to nontechnical users
Professional, dependable, patient, and comfortable working independently
Ability to manage multiple tasks and priorities in a fast paced environment
Reliable internet service and an appropriate home workspace
Reliable transportation and the ability to travel to Atlanta-area client locations when needed

Technologies

Windows
Windows Server
Microsoft 365
Exchange Online
Entra ID
OneDrive
SharePoint
Teams
Active Directory

Benefits

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Preferred qualifications

Previous experience working for a managed service provider
Experience with Windows Server, Active Directory, networking, firewalls, backups, or endpoint security
Microsoft, CompTIA, Cisco, or similar technical certifications
Degree or technical training in Information Technology, Computer Science, or a related field

What we are looking for

Someone who takes ownership, communicates effectively, and genuinely enjoys helping clients
Ability to work independently while knowing when to ask questions or escalate an issue