Help Desk Technician - IT Technician 7-E9

The State of Michigan is hiring an IT Help Desk Technician to support employees and partners in Dimondale, MI. In this onsite role, you will be responsible for receiving and managing help desk requests, working through reported issues, and providing technical assistance related to technology and automation initiatives.

What You’ll Do

• Support State of Michigan employees and partners as a member of the IT support team.
• Log and track client requests.
• Investigate, evaluate, and resolve support issues and requests.
• Provide technical assistance for the implementation of technology and automation initiatives.
• Log, categorize, and prioritize incidents; perform initial diagnosis and determine whether escalation is necessary.
• Install and maintain software.
• Troubleshoot workstation implementation and usage, including associated software and hardware.
• Answer technical phone lines.

Minimum Qualifications

• Education: Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems earned through completion of a one-year, college level curriculum.
• Experience: For Information Technology Technician E9, two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8.

Alternate Education and Experience

• Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum may be substituted for the post-secondary certificate.
• Possession of an associate’s degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience.

Application Notes

• Please attach your cover letter and resume to your application. Failure to do so will result in your application not being considered.
• In accordance with federal law, new employees must provide proof of eligibility to work in the United States within three business days of beginning employment.
• DTMB Human Resources uses E-Verify in conjunction with the federal I-9 form to verify authorization of employment.
• DTMB does not participate in STEM-OPT.
• Job specifications are available at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/I/InformationTechnologyTechnician.pdf.

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.

Location: Dimondale, MI (onsite)
Pay: USD 23 - 31 per hour
Experience Level: 2 years minimum (per E9 qualification)