General Dynamics Information Technology is seeking a Help Desk Technician IV for on-site support in Colorado Springs. This role requires TS/SCI with Polygraph clearance and US citizenship, and focuses on delivering incident resolution and technical assistance for network, desktop, and systems hardware and software.
Role Overview
The position involves providing frontline technical support to internal and external customers, troubleshooting hardware and software issues, and assisting with access, configurations, and telecommunications systems across multiple platforms. Strong diagnostic skills and the ability to reference historical data to identify recurring problems are essential.
Responsibilities
- Provide technical support and troubleshooting for network, desktop, and systems hardware and software
- Address technical inquiries and problems via telephone or self-service ticket, supporting computer hardware, software, network, application access, and telecommunications systems for internal and external users
- Diagnose and isolate issues using historical records and data analysis
- Route calls to product line specialists or application and system support where appropriate
- Maintain and update records and tracking databases; inform management of recurring issues and patterns
Requirements
- Education: High school diploma; experience requirements vary, with 4+ years of related experience typically expected
- Experience: 4+ years in related IT support roles
- Certifications/Training: Security+ CE; PWS 9.1
- Clearance and Citizenship: TS/SCI with Polygraph; US Citizenship Required
- Location: Customer Site
- Travel: None
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team to support career growth
- Opportunities for paid education and certifications
- Access to cutting-edge technology and learning opportunities
- Paid vacation and holidays for rest and recharge
Your Impact
Your expertise supports national safety by ensuring the reliability and availability of critical IT systems. This role directly contributes to protecting our country from threats through effective technical support and incident resolution.
Job Details
- Shift: MIDS 2200-0600
- Location: Colorado Springs, CO (onsite at customer site)
- Citizenship: U.S. Citizenship Required
- Travel: None
Compensation
The hourly rate for this position typically ranges from USD 24.52 to 33.18. This range is not a guaranteed offer of compensation; final pay will reflect experience, location, and contractual requirements.
About Our Work
We are a global technology and professional services company delivering mission-focused solutions to U.S. government agencies, defense, and intelligence communities. Our team of experts leverages digital modernization, AI and ML, cloud, cyber security, and application development to create value and enable mission success across more than 50 countries.
Equal Opportunity
General Dynamics Information Technology is an equal opportunity employer. We welcome applicants from all backgrounds, including individuals with disabilities and protected veterans.
