Help Desk L2 - Network & Sys Admin
Job Description
This hybrid Systems Engineer L2 (Help Desk L2) role supports multiple client environments and escalates complex infrastructure problems to resolution.
Responsibilities
- Own escalations from Tier 1 and drive resolution for complex client incidents
- Support and troubleshoot Windows Server, Active Directory, and Microsoft 365
- Configure and maintain network infrastructure, including VLANs, switches, firewalls, and VPNs
- Investigate and resolve network performance, connectivity, and routing issues across client environments
- Assist with firewall configuration, security policies, and access controls (including NAT and ACLs)
- Support virtualization environments using VMware
- Provide remote support and occasional onsite assistance
- Document troubleshooting steps and outcomes clearly for team visibility and client success
Requirements
- 2+ years in IT support, systems, or an MSP environment
- Hands-on experience with Windows Server and Active Directory, plus networking fundamentals
- Exposure to firewalls, VPNs, or virtualization
- Strong troubleshooting mindset
- Effective communication skills
Technologies
- Windows Server
- Active Directory
- Microsoft 365
- VLANs
- Switches
- Firewalls
- VPNs
- NAT
- ACLs
- VMware
- Azure
Benefits
- Certification investment with raises as you earn them
- Paid certifications that directly increase compensation
- Clear growth path into higher-level engineering roles
- Team-focused culture with shared success
What You’ll Learn & Grow Into
- Advanced networking and infrastructure design
- Cloud platforms including Azure and M365
- Security and best practices across multiple environments
- Path to Senior Engineer and Architect roles
Nice to Have
- CCNA, AZ-104, or similar certifications
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