Server Management

Server Management Support Jobs

18 jobs found

Today

Help Desk Technician 3

DEPENDABLE SOLUTIONS, INC. La Crosse, WI

La Crosse, WI

Today

$26 - $29/hr Full time Active Directory Cloud Platforms Customer Support

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Job Description

Dependable Solutions, Inc. is seeking a Help Desk Technician III to support a mix of SMBs, municipalities, and school districts across Wisconsin, Iowa, Illinois, and Minnesota. This onsite role in La Crosse, WI blends direct client interaction with hands-on desktop support and help desk ticket handling, with opportunities to own Tier 3 escalations and contribute to infrastructure projects. The position pays $26–$29 per hour, commensurate with experience.

Job overview

The Help Desk Technician III supports a diverse client base across multiple states, focusing on small to mid-sized businesses, municipal entities, and school districts. The role requires balancing customer service with technical execution, from everyday user support to complex escalations and infrastructure work. Based in La Crosse, Wisconsin, you will engage with clients onsite and through established ticketing workflows, with a compensation range of $26 to $29 per hour depending on background.

Responsibilities

Deliver help desk and desktop support across Windows client and server environments; troubleshoot hardware, software, and network issues for end users
Manage user accounts, permissions, and security policies in Active Directory, Google Workspace, and M365
Support LAN/WAN, VPN, firewall, DNS, and general network administration within client environments
Process tickets through the PSA/RMM platform and document resolutions and client configurations
Escalate or independently resolve complex problems based on experience; Tier 3 candidates own escalations end-to-end and assist with infrastructure projects
Assist with software deployment, patching, and system upgrades
Monitor security tooling and backup logs daily, creating tickets as needed

Requirements

2+ years of help desk or technical support experience (2–3 years for Tier 2 consideration; 4+ years with networking/security depth for Tier 3)
Working knowledge of Windows environments; experience with Active Directory and Group Policy
Familiarity with core networking concepts: TCP/IP, DNS, DHCP, VPN, firewalls
Strong communication skills and the ability to explain technical issues to non-technical clients
CompTIA A+ or Network+ or equivalent certifications preferred, not required
MSP or multi-client support experience is a plus

Technologies

Active Directory, Google Workspace, M365, PSA/RMM platform

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

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Today

Desktop Support L2/L3

Robert Half Midland, TX

Midland, TX

Today

$35 - $40/hr Full time Active Directory Cloud Platforms End User Support

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Job Description

Robert Half invites applications for a Desktop Support L2/L3 role based onsite in Midland, Texas. This hands-on IT technician will support end users and manage the ticketing workflow from intake to resolution, addressing hardware, software, network, and account issues across the organization.

Role overview

The position provides Level 2 and Level 3 technical support to a diverse user base, with responsibility for guiding issues from initial report through final fix. The role encompasses troubleshooting across hardware, software, network, and account problems within a structured ticketing framework.

Responsibilities

Serve as a hands-on support resource for users across the company, delivering assistance in person, by phone, and via email.
Own and administer the IT service desk workflow, including triage, prioritization, assignment, and end-to-end ticket tracking.
Resolve a broad range of hardware, software, network, and account issues, escalating or researching complex problems to achieve resolution.
Provide support for Windows Server environments, Active Directory, and Microsoft 365 / Entra ID, along with related admin portals.
Troubleshoot network connectivity across corporate and field locations, covering TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
Manage endpoint deployment activities such as imaging, patching, and general device management (including Intune/MDM).
Create and maintain documentation, knowledge-base articles, and standardized support procedures.
Utilize scripting or automation (PowerShell or similar) to reduce manual workloads where beneficial.

Requirements

3+ years of hands-on IT support experience across a variety of users and issues.
Experience owning or administering a ticketing or ITSM system.
Working knowledge of Windows Server, Active Directory, and Microsoft 365 / Entra ID.
Solid networking fundamentals (TCP/IP, DNS, DHCP, VPN) with the ability to troubleshoot across multiple sites.
Comfort with endpoint deployment, Intune, Autopilot, and general device management.
Willingness to travel to locations to service systems, hardware, and network equipment.

Technologies

Windows Server
Active Directory
Microsoft 365
Entra ID
Intune
Autopilot
PowerShell

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

Location and compensation

Location: Midland, TX (on site)

Compensation: Hourly: USD 35 - 40 per hour; Annual salary range: USD 70,000 - 80,000

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Today

Product IT & Tech Support Specialist (m/f/x)

LAP GmbH Laser Applikationen Boynton Beach, FL

Boynton Beach, FL

Today

Full time Active Directory Application Support Database

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Job Description

Lead onsite IT and technical support for LAP product devices deployed in hospital settings, guiding installation, configuration, network integration, cybersecurity compliance, and post-implementation support.

Responsibilities

Lead on-site system deployment, configuration, and customer acceptance testing.
Act as the technical lead for on-site software installation and setup.
Configure system software, hardware, and network settings for product devices, including wired and wireless connections.
Implement client/server databases with archiving and remote backup configurations.
Coordinate deployment within the hospital LAN and establish connectivity to remote DICOM devices (TPS, TDS, TMS).
Support hospital IT in integrating the system with LAN, cybersecurity measures, encryption policies, and Active Directory requirements.
Produce thorough technical documentation and reports.
Lead pre-installation project planning activities.
Collaborate with hospital IT to complete required IT survey documentation prior to installation.
Coordinate pre-installation electrical, power backup, remote access, and network prerequisites for hardware deployment.
Contribute to technical drawings and manuals, covering cabling, computer topology, and network diagrams.
Coordinate and assist LAP hardware and clinical implementation teams during planning.
Provide off-site and on-site technical support.
Deliver advanced remote support and train the help desk on triage procedures.
Assist the clinical team with on-site support and post-commissioning service for software and hardware troubleshooting and resolution.
Perform on-site and remote software upgrades and remote configuration of system components.

Requirements

Experience with or knowledge of radiation therapy workflows and hospital IT network requirements is preferred.
Cybersecurity best practices knowledge.
Proficiency in wired and wireless networking.
Understanding of client/server architectures.
PC administration and broader network administration skills.
Knowledge of network switches and routing concepts.
Experience with DICOM is advantageous.
Active Directory administration experience.
Database administration experience.
Experience with computer hardware and cabling.

Technologies

RadCalc radiation dose verification software
DICOM
Active Directory (AD)

Benefits

Collaborative, trust-based team environment
Healthy, environmentally and socially responsible workplace
Opportunities for professional development and expanded responsibilities
Flexible working hours supporting work-life balance
Personalized onboarding plan for a smooth start
Competitive compensation package
Healthcare benefits
401(k) retirement plan

Education and Certification

Bachelor of Science in medical physics, computer science, electrical engineering, computer information systems, biomedical engineering, or a related field, or equivalent
Related certifications preferred: networking, cybersecurity, database, and server certifications

Required knowledge

Familiarity with radiation therapy workflows and hospital IT network requirements is preferred
Cybersecurity principles and practices
Wired and wireless networks
Client/server architecture concepts
PC and network administration
Switching and routing knowledge
DICOM knowledge is preferred
Active Directory administration experience
Database administration
Computer hardware and cabling expertise

Soft skills

Excellent written and verbal communication with intercultural competence
Strong analytical thinking, rapid understanding, and commitment to quality
Structured documentation practices and process orientation
Discretion and professional conduct in hospital settings
Team player who can work autonomously when needed
Strong customer service orientation and solution-focused mindset
Comfortable communicating with hospital staff such as Medical Technologists, Physicists, and Doctors

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2d ago

IT Help Desk Technician

Nuvem Sharon Hill, PA

Sharon Hill, PA

2d ago

$31 - $36/hr Full time Active Directory Application Support Cloud Platforms

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Job Description

This hybrid IT help desk role supports end-user devices, network infrastructure, and help desk operations across in-house teams, offsite pharmacies, and remote users in Sharon Hill, PA, with on-site presence, on-call rotation, and travel up to 25%.

Responsibilities

Configure, deploy, and support Windows and macOS devices, IoT gear, network printers, mobile devices, cameras, NVRs, and related end-user equipment.
Deliver timely, accurate assistance for hardware, software, conference room systems, and network infrastructure.
Provide hands-on desktop support including hardware/software installations, upgrades, system configuration, backups, and application setup.
Analyze, research, troubleshoot, and resolve technical issues for on-site and remote users.
Provide technical support to executive management.
Oversee user onboarding and offboarding processes.
Monitor, update, and resolve help desk tickets efficiently using ticketing systems.
Maintain accurate inventory of computers, peripherals, phones, and network equipment.
Support and maintain physical network infrastructure, including routers, wireless access points, and switches.
Coordinate with third-party software and hardware vendors for support and issue resolution.
Assist in developing and maintaining standard hardware and software configurations.
Recommend, schedule, and implement upgrades, patches, reconfigurations, and equipment purchases.
Create, manage, and modify user credentials across multiple platforms.
Document policies, procedures, and instructional materials as needed.
Travel to client and pharmacy locations as needed to support deployed technology.

Requirements

Experience in a professional help desk or IT support role.
Experience supporting Office 365 and Azure Active Directory, including user, device, and license management.
Strong troubleshooting skills for end-user devices (computers, printers, mobile devices) in on-site and remote environments.
Experience using and managing help desk or ticketing systems.
Technical knowledge of WAN, LAN, and Wi-Fi connectivity.
Working knowledge of Windows Server, Cisco routers, SonicWall/FortiGate, virtual machines/VDI, and POS systems.
Experience with Mobile Device Management (MDM).
Hands-on experience with cabling, patching, racking, and network equipment setup.
Valid driver’s license and ability to travel up to 25% to pharmacy and client locations.

Technologies

Windows
Apple (macOS)
IoT equipment
Network printers
Mobile phones
Cameras
NVRs
Conference room systems
Office 365
Azure Active Directory
Azure
WAN
LAN
Wi-Fi
Windows Server
Cisco routers
SonicWall/FortiGate
Virtual machines/VDI
POS systems
Mobile Device Management (MDM)

Benefits

Hybrid work environment
Competitive compensation
Generous PTO
Medical, dental, vision
401(k) with match
Life and disability coverage
Employee Assistance Program
Mission-driven team

Compensation: The expected base compensation for this role is $31.25 - $36.05 per hour.

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2d ago

IT Support Specialist

Progress Rail Albertville, AL

Albertville, AL

2d ago

Full time Active Directory Citrix Cloud Platforms

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Job Description

Progress Rail seeks an onsite IT Support Specialist to deliver end-user technical assistance and maintain efficient operations at the Albertville, Alabama facility. This role focuses on helping staff resolve hardware and software issues through phone support and remote diagnostics.

Responsibilities

Resolve common user problems in real time, covering software functionality, network troubleshooting and installation, PC and network configuration, operating systems, and browser-related issues; install hardware or software as needed.
Route global incidents through validation, processing, triage, routing decisions, and assignment.
Prioritize production-critical issues and escalate to the appropriate technical staff.
Perform domain maintenance tasks as required.
Assist with Web filtering, Internet access, and firewall-related issues.
Maintain entry-level application support and maintenance.
Configure network and server hardware.
Support Sarbanes-Oxley reporting requirements.
Provide additional phone support and coverage as needed.
Set up and configure devices for new procurements.
Prepare statistical and data reports, including usage trends and analysis.
Troubleshoot and accurately log caller requests and issues.
Deliver remote and on-site support to all staff.
Actively participate in problem resolution, follow-up, testing, workarounds, and equipment recommendations.
Facilitate warranty claims and exchanges when applicable.
Maintain precise records of customer support issues in the tracking system.
Travel minimally to domestic facilities as required.
Perform other duties as assigned.

Requirements

Foundational networking experience with TCP/IP and Windows networking.
Basic system administration experience, with a preference for Windows environments.
Familiarity with Microsoft products, Linux, IBM, LN and SAP.

Technologies

Microsoft Windows operating systems (current enterprise supported versions)
Citrix
Active Directory
SCCM
Microsoft Windows Server environments
Microsoft Office 365 / 2016
Cisco software and hardware
Dell hardware

Benefits

Competitive salary
401(k) plan with up to 6% company match, immediate vesting with no waiting period
Medical, dental, vision, life, and disability insurance
Supplemental Accident, Critical Care, and Hospital Insurance options along with HDHP and HSA with seed money
Flexible Spending Accounts
Paid vacation
Paid holidays
Paid time off (PTO)
Employee Assistance Plan
Education Assistance Program
Employee recognition programs
Site-specific production and incentive plans
Site-specific step and skill level wage adjustment plans
Site-specific relocation and sign-on bonus programs

Job Purpose

The IT Support Specialist role centers on delivering support to enhance operational efficiency. This position assists customers with technical questions or issues related to computer hardware or software, handling end-user calls or interactions through the support management system and guiding others through diagnosis and resolution over the phone or remotely.

Details

Req ID: 11997BR
Location: Albertville, AL (onsite)
Facility: PRSC Corp HQ

Equal Opportunity

Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

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2d ago

IT Support Specialist – Managed Services

McDonough Telephone Cooperative Colchester, IL

Colchester, IL

2d ago

$30 - $35/hr Full time Cisco Embedded System End User Support

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Job Description

McDonough Telephone Cooperative is seeking an IT Support Specialist to join its managed services practice in Colchester, IL. This hands-on role covers the operation, maintenance, repair, and security of both internal systems and client environments, spanning servers, networks, desktops, peripherals, phone systems, and security devices. The position is onsite, with compensation in the USD 30 to 35 per hour range, and requires delivering dependable, secure IT services while collaborating with internal teams and clients.

Responsibilities

Install, configure, maintain, and provide Tier 1 support for desktops, laptops, peripherals, operating systems, and software.
Assist with basic server tasks and support network infrastructure, including wireless systems, firewalls, switches, and Ethernet/fiber cabling.
Support digital, analog, VoIP phone systems and security camera systems.
Troubleshoot and repair equipment; coordinate with vendors as needed.
Provide technical guidance to internal teams and customers, including procurement of hardware/software.
Serve as an escalation point for Helpdesk and IT Technicians.
Train end users on procedures and security best practices.
Maintain system backups and security; participate in after-hours maintenance and on-call rotation.

Requirements

Knowledge of structured cabling, operating systems (Linux, Windows, macOS, iOS), and hardware installation/troubleshooting.
Understanding of LAN/WAN networks, routing, firewalls, switches, and security roles/authentication.
Experience supporting end users with workstation issues and connectivity.
Familiarity with virtualization, backup solutions, storage, and server hardware.
Strong problem-solving, diagnostic, multitasking, and communication skills.
Ability to explain technical concepts clearly and work after hours/on-call when needed.
Driver's license (Required).
Colchester, IL 62326 (Required).

Technologies

Linux
Windows
macOS
iOS
Structured cabling
LAN/WAN networks
Routing
Firewalls
Switches
Ethernet cabling
Fiber cabling
Wireless systems
Virtualization
Backup solutions
Storage
Server hardware
VoIP
Security camera systems

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Application questions

Is the starting pay of $30.25 plus benefits acceptable?
This is an on-site position at our Colchester office. It is not remote or hybrid due to needs of our managed services clients. Are you willing to work on-site at our Colchester office?

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2d ago

IT Service Desk Technician (Tier 2)

Central Point Partners Brewster, NY

Brewster, NY

2d ago

$29 - $34/hr Contract Active Directory Application Support Azure

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Job Description

Central Point Partners is seeking an IT Service Desk Technician (Tier 2) for an onsite contract in Brewster, NY. This role blends desktop and infrastructure support with plant-floor technology troubleshooting in a manufacturing setting. The position offers a competitive hourly rate of $29.00 to $34.00, on-site collaboration with IT and OT teams, and hands-on impact on the reliability and security of production systems.

Responsibilities

Provide onsite and remote support for end users, resolving issues across desktops, laptops, servers, network devices, and peripherals.
Manage escalated Service Desk tickets, documenting actions and resolutions in the ticketing system.
Perform imaging, software installations, hardware replacements, and peripheral setups per company standards.
Deliver consistent, professional communication and build strong user relationships across departments.
Assist the Infrastructure and Network teams in maintaining local IT assets, including switches, access points, printers, and cabling.
Support backup and disaster recovery solutions, virtualization environments (Hyper-V, Azure HCI), and Windows server operations.
Partner with engineering and maintenance teams to ensure reliable connectivity between IT and OT systems.
Maintain compliance with security protocols, data handling standards, and corporate IT policies.
Support factory systems such as SCADA, PLCs, DCS, HMIs, and other industrial control platforms.
Collaborate with OT engineers to monitor and troubleshoot connectivity and data integration between IT and production systems.
Contribute to incident response, cybersecurity initiatives, and root cause analyses within industrial environments.

Requirements

Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
5+ years of hands-on IT operations, infrastructure, or technical support experience.
Strong knowledge of Windows environments, Azure services, and core networking concepts.
Experience with virtualization (Hyper-V, Azure HCI) and backup/disaster recovery systems.
Excellent problem-solving, customer service, and communication skills.