Help Desk Tier 1 Representative

Responsibilities

• Serve as a primary point of contact for IT support within the LIU environment
• Provide exceptional customer service to LIU users
• Troubleshoot and resolve technical issues promptly and effectively
• Contribute to maintaining a positive and productive technology environment for LIU users

Requirements

• High school diploma or equivalent (required)
• A two-year technical degree with 1-3 years of technology support experience preferred
• Proficiency with Microsoft Office and Google Workspace
• Strong organizational skills and attention to detail in task handling
• Commitment to maintaining confidentiality and safeguarding sensitive information
• Ability to collaborate effectively within a team and communicate clearly
• Flexibility to manage multiple tasks and adjust work hours as needed
• Strong time management and prioritization to ensure timely completion of responsibilities
• Willingness to learn new skills and adapt to ongoing changes

Technologies

• Microsoft Office
• Google Workspace

Benefits

• Comprehensive Health Coverage
• Life Insurance at No Cost
• Employee Assistance Program (EAP)
• Paid Time Off
• Income Protection
• Retirement Benefits
• Exclusive Access to the Lincoln Health and Wellness Center
• Student Loan Forgiveness Eligibility

Job Details

• Job ID: 4581
• Position Type: Support Staff / Help Desk Tier I Representative
• Location: Franklin Learning Center, Chambersburg, PA (onsite)
• Term: Full Time, 260 days per year
• Salary: 21.54 USD per hour, plus excellent benefits
• Date posted: 7/15/2026
• Date available: ASAP
• Program: Educational Technology Services
• Description: Temporary role with potential to become permanent