Helpdesk Analyst I

Sun River Health is hiring a Helpdesk Analyst I for a hybrid role in Beacon, NY. This entry-level position delivers first-line IT support, incident management, and triage while maintaining a knowledgebase and providing basic workstation and login assistance. The role is full-time, with a pay range of $23.00 to $25.24 per hour, plus a signing bonus and a comprehensive benefits package designed to support health, finances, and professional growth. The position requires up to 50% travel, a high school diploma or GED, and 1–2 years of direct IT or helpdesk experience.

Benefits

• Comprehensive medical, dental and vision insurance
• Life and disability coverage
• Retirement savings plan
• Commuter and transit benefits
• Employee assistance program with confidential support and resources
• Employee discount program for various products and services
• Provider incentive compensation program for quality and productivity
• Provider license, certification, and DEA fee reimbursement
• Opportunities for career advancement and professional development
• 401(k)
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off and parental leave
• Referral program
• Tuition reimbursement
• Vision insurance
• Signing bonus

Responsibilities

• Help manage inventory in line with departmental processes
• Carry out tasks assigned by the director of IT Support Operations as needed
• Troubleshoot a range of technical issues within the SRHC environment
• Maintain and structure the knowledgebase with effective solutions
• Escalate unresolved requests and incidents to higher support tiers
• Perform initial triage and troubleshooting for diverse technology issues
• Support login management including adds, changes, and deletions
• Assist MIS in workstation maintenance when available
• Create, update, and close tickets following the incident management workflow
• Assess impact and urgency to determine priority for incidents and requests

Requirements

• High school diploma or GED
• Valid active NYS driver’s license (subject to MVR check)
• 1–2 years of direct IT or helpdesk experience

Job details

Location: Hybrid remote in Beacon, NY 12508

Job Type: Full-time

Salary: $23.00 - $25.24 per hour

Travel: 50% required

Education: High school diploma or GED; Vocational/Technical IT diploma preferred

About Solutions 4 Community Health

Solutions 4 Community Health is a management services organization that helps community health centers and safety-net providers operate with greater clarity, efficiency, and impact. The organization combines strategy, operations, and technology on a single platform to help teams spend less time navigating systems and more time delivering care. S4CH is led by a board and senior leadership with a track record of building and scaling community health infrastructure to support mission-driven work.

Equal Employment Opportunity

S4CH provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or disability in every aspect of the human resources function.

Americans with Disabilities Act

Applicants and employees who are or become disabled must be able to perform essential job functions with or without reasonable accommodation. Reasonable accommodations are considered on a case-by-case basis in accordance with applicable law.

License and Certification

• Vocational/Technical School or Diploma Program in IT (Preferred)
• NYS Driver's License (Required)