Help Desk Specialist

The Legislative Administration Committee is recruiting a Help Desk Specialist to support daily IT needs for staff at the Oregon State Capitol Building. This role will operate as the first point of contact through the ITAMS Helpdesk and also deliver onsite assistance, ticketing, and device support across a range of end-user hardware and software.

Working onsite in Oregon, you will help triage requests, troubleshoot issues, and coordinate resolutions using phone support, remote assistance tools, and in-person desktop support. The position also involves setting up and maintaining end-user devices by installing, configuring, and troubleshooting hardware and software.

Key Responsibilities

• Serve as one of the first points of contact for the department.
• Staff the ITAMS Helpdesk as scheduled and create support tickets for users needing assistance.
• Install, configure, and troubleshoot hardware and software for desktop computers, notebook computers, personal tablets, and cell phones.
• Provide assistance over the phone.
• Provide assistance via remote assistance software.
• Deliver in-person desktop support while working onsite at the Oregon State Capitol Building.

Requirements

• Associates’ Degree or 2 Years of College and 1 year of relevant experience.
• An equivalent combination of education and experience may be considered to demonstrate ability to perform the duties.
• Microsoft 365 applications.
• Microsoft TEAMS and OneDrive.
• Windows 11, including configuration, registry, driver installation, operations, and troubleshooting.
• Personal computer and printer troubleshooting, repair, and maintenance.
• Software and hardware diagnostic tools and troubleshooting techniques.
• Ability to communicate effectively with users of varying technical expertise to diagnose problems and work through solutions.
• Ability to communicate technical and functional information in written and verbal form, including during time-sensitive situations.
• One or more years supporting Microsoft 365 applications in a corporate environment.
• One or more years supporting Windows 11 in a corporate environment.
• Experience providing technical and customer support over the phone, remotely, and in person.

Technologies

• Microsoft 365
• Microsoft TEAMS
• OneDrive
• Windows 11

Compensation and Location

• Location: Oregon (onsite)
• Salary: USD 4,681 - 7,019 per monthly
• Minimum experience: 1 year

Benefits

• Full medical, vision, and dental coverage with paid sick leave, vacation, personal leave, and ten paid holidays per year.
• Work/life balance with paid leave and a competitive benefits package.
• Opportunities for professional development to expand your breadth and depth of knowledge.

How to Qualify

Your application and resume must demonstrate Associates’ Degree or 2 Years of College and 1 year of relevant experience.

How to Apply

• If you are not a state employee: complete the application and questions online (a Workday user profile is required if it is your first time applying). Attach a cover letter and resume.
• Current state employees: log in to Workday using the Career app, update your employee profile to reflect Education, Skills, and Job History (including your current job) before selecting Apply.
• Applications received without both documents may not be considered.
• Monitor your Workday account since all communication will be sent through this system; a valid email address is required to apply.
• This announcement closes at 11:59 PM on the close date listed.

Special Information

• Oregon state government provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235 (Veterans’ Questionnaire and attach qualifying military documents).
• The posted salary reflects base salary without contributions to the Public Employee Retirement System (PERS). Eligible employees will have salary increased by 6.95%, and 6% will be automatically subject to mandatory employee contribution to PERS.
• Your work experience and/or education section must clearly demonstrate how you meet all minimum qualifications and skills listed.
• An offer including salary will not be extended until an equal pay analysis is completed pursuant to ORS 652.220 and 659A.357.
• Work Authorization: the Oregon State Legislature does not offer visa sponsorships. You must complete US Department of Homeland Security Form I-9 and present documents within three business days, and you will be an E-Verify employer.
• For questions or application process assistance, contact Aimee Steketee, Human Resource Analyst at [email protected] or (503) 986-1373.
• The Oregon State Legislature is an Equal Opportunity Employer committed to Workforce Diversity.