Helpdesk Technician II

Onsite Helpdesk Technician II in Philadelphia, PA supports airport staff by troubleshooting hardware, software, and network issues to sustain reliable IT operations.

Responsibilities

• Address user incidents and service requests promptly and professionally.
• Configure, deploy, and maintain end‑user devices including desktops, laptops, and peripherals.
• Install, configure, and support standard airport and business applications.
• Troubleshoot hardware, software, connectivity, and system‑level problems.
• Document incidents, resolutions, and support activities within the ticketing system.
• Escalate complex technical issues to higher‑level support teams as needed.
• Deliver excellent customer service and technical assistance to end users.

Requirements

• 2 to 4 years of IT support or Helpdesk experience.
• Proficiency with Windows operating systems and Microsoft 365.
• Strong troubleshooting skills across hardware, software, and network environments.
• Excellent customer service and communication abilities.
• Experience with ticketing systems and incident management processes.
• Ability to work onsite and support mission‑critical IT operations.

Technologies

• Windows
• Microsoft 365

Position overview

Contract position based onsite in Philadelphia, PA, delivering technical support to airport staff by diagnosing hardware, software, and network issues. The role ensures reliable IT operations through timely incident resolution, deployment of end‑user devices, and support for standard business applications.