HVAC Jr. Technical Support Specialist

Support and troubleshooting are central to this role, which focuses on WhisperKOOL wine cooling systems. The Technical Support Specialist will assist end users and trade partners with technical guidance, issue resolution, and documentation for Self-Contained and Split System HVAC units.

Role Overview

In this onsite position in Stockton, CA, the HVAC Jr. Technical Support Specialist provides expert support for WhisperKOOL wine cooling systems, including Self-Contained and Split System HVAC units. The position supports end users, HVAC technicians, and contractors, handling technical inquiries and guiding troubleshooting through to resolution.

Key Responsibilities

• Provide expert technical support to end users, HVAC technicians, and contractors for WhisperKOOL Self-Contained and Split System HVAC wine cooling units.
• Diagnose and resolve technical issues, including topics such as temperature regulation, airflow, and unit performance.
• Answer customer questions by phone, email, or chat, ensuring clear communication and timely resolution.
• Walk customers through troubleshooting steps and deliver detailed instructions for repairs or adjustments.
• Maintain accurate records of support interactions, including problem details, solutions provided, and any follow-up actions.
• Create and update technical documentation such as FAQs, troubleshooting guides, and repair manuals.
• Collaborate with engineering and product development teams to identify recurring issues and recommend improvements to product design or support processes.
• Coordinate with other departments to support a seamless customer experience.
• Conduct training sessions for HVAC technicians and contractors on installation, maintenance, and repair of WhisperKOOL systems with support from engineering.
• Provide guidance during installation and commissioning of new systems.
• Stay current on product developments, features, and industry best practices.
• Continuously expand technical knowledge to strengthen support capabilities and improve customer satisfaction.

Requirements

• 3+ years of experience in the HVAC industry, parts counter, supply house, or a similar role.
• HVAC certification or relevant technical certifications preferred.
• Strong technical knowledge of Self-Contained and Split System HVAC units.
• Ability to work independently and collaborate as part of a team.
• Strong organizational skills and attention to detail.
• Experience with wine cooling systems is highly desirable.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to explain complex technical concepts clearly and in an understandable manner.
• Proficiency using diagnostic tools and software.

Tools and Technologies

• Diagnostic tools
• Software

Compensation and Location

• Location: Stockton, CA (onsite)
• Pay: USD 28 - 35 per hour