HVAC Technical Support (Bilingual - English/Spanish)

JobSquad Staffing Solutions is hiring an HVAC Technical Support professional to support a nationwide customer base from Medley, FL (onsite). This bilingual English/Spanish role includes a steady Monday to Friday, 9am to 6pm schedule and an hourly pay of $23.00/hr (depending on experience).

What you’ll do

You’ll provide HVAC technical support to nationwide clientele through multiple channels, including phone, email, and chat. Working within the technical support department, you’ll handle more complex situations and focus on resolving customer requests while maintaining a consistently high service standard.

• Deliver HVAC technical support to customers nationwide via phone, email, and chat
• Handle complex cases within the technical support department and resolve customer requests
• Respond promptly and professionally to inquiries from clients, marketplaces, and shipment providers to help keep corporate ratings at the top levels
• Provide the highest level of service to all clients at all times

What you bring

• Over 2 years of experience in customer service with high volumes of customer interaction
• Strong skills in Communication, Problem Solving, and Teamwork
• 2+ years of HVAC experience or strong working knowledge of heat pump and mini split systems
• Ability to find and expedite resolutions for customers in the most efficient and satisfactory way
• Excellent communication, well-spoken and professional
• Strong problem-solving skills with the ability to locate and expedite solutions
• EPA Section 608 certification and the ability to stay composed in complex situations
• Proficiency in Microsoft 365 (Outlook, Excel, Teams)

Tools you’ll use

• Microsoft 365 (Outlook, Excel, Teams)

Pay: $23.00/hr (depending on experience).
Location/Schedule: Medley, FL, Mon–Fri 9am–6pm.
Background check: Not required.