HVAC Technical Support Specialist

Provide post-sale HVAC/R support by troubleshooting issues, sharing technical guidance, and keeping accurate call records for follow-up.

Responsibilities

• Assist customers with basic troubleshooting and installation support for HVAC/R equipment
• Diagnose problems across refrigeration circuits, components, and controls to guide callers toward appropriate resolution
• Share technical documentation with contractors, engineers, and other personnel
• Record call details and relevant information to support additional follow-up
• Deliver training classes covering basic installation and troubleshooting techniques
• Perform other duties as assigned

Requirements

• Positive attitude with a desire to help others, including a demeanor that stays steady under pressure
• Exceptional communication and presentation skills
• Basic computer skills and proficiency with Microsoft Windows
• Motivation to learn everything about the assigned products
• Resourcefulness and “vision” in problem-solving
• 3+ years of experience in the installation and service of HVAC/R equipment
• Strong written communication and customer service skills

Location and Schedule

• Onsite role in Madison, WI
• Flexible work schedules: Summer Flex Hours, First Shift, No Weekends

Benefits

• Competitive Pay based on experience
• Comprehensive benefits package for full-time employees
• Paid time off: sick, vacation, personal, jury duty, holidays, and volunteer
• Wellness challenges, incentives, and coaching
• Retirement plan options with a company match

Additional Hiring Note

• Technical Support Specialist role supporting post-sale customer support for heating and cooling equipment sold by Auer Steel & Heating Supply
• Work out of a company location in Neenah, WI or Madison, WI

Equal Opportunity Employer: Auer Steel & Heating Supply is dedicated to promoting a culturally diverse workforce.