Mechanical Technical Support Specialist

Black Clouds Inc is seeking a Mechanical Technical Support Specialist to support customers using industrial heat press machines and related equipment. In this role, you’ll help ensure equipment is set up correctly, operated smoothly, and serviced effectively before and after the sale.

This position is based in Orange, CA and is onsite, with mostly office-based work plus some remote technical support and occasional travel as needed.

What you’ll do

• Answer customer questions and provide technical support by phone, email, and video call
• Guide customers through equipment setup, daily operation, and troubleshooting
• Diagnose issues involving mechanical parts, pneumatic systems, and basic electrical wiring
• Coordinate replacement parts, repairs, and warranty claims
• Partner with internal teams and the manufacturing facility to resolve more complex technical issues
• Maintain clear, accurate records of service cases and related documents
• Travel to customer sites from time to time when on-site help is needed

Requirements

• Technical background in industrial machinery, mechanical or electrical systems, or a similar field
• Ability to read wiring diagrams and equipment manuals
• Basic troubleshooting skills across mechanical, pneumatic, and electrical systems
• Strong communication and problem-solving skills
• Eagerness to learn and grow with the training provided
• Ability to lift up to 100 lbs, with or without assistance
• Authorization to work in the United States

Training and schedule

You will receive full on-the-job training on the equipment. The expected schedule is 40.0 hours per week, and the role includes a flexible schedule.

Benefits

• Paid time off
• Flexible schedule

Preferred qualifications

• Degree or coursework in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field
• Mandarin Chinese language skills

Additional information

Pay: $20.00 to $25.00 per hour. This role is in person, with occasional travel and a collaborative, team-focused workplace.

Screening question: Please describe any mechanical service experience you have.

Black Clouds Inc welcomes applicants with criminal histories.