In-Home Sales & Tech Support

Asurion Insurance Services is hiring for a part-time in-home field role combining customer support, tech problem solving, and sales during scheduled customer visits.

Responsibilities

• Support customers during the busiest hours using the Serve, Solve, Sell™ approach
• Deliver exceptional customer service for every interaction, keeping the customer first
• Meet customers at their homes or in other scheduled locations
• Troubleshoot and resolve customer tech issues, explaining solutions in a way that fits the customer’s comfort level with technology
• Confirm customers leave with a working resolution and a product aligned to future tech needs
• Use Asurion’s product lineup to recommend tailored options
• Listen to identify needs and position products effectively
• Apply strong communication and negotiation skills, including the ability to pivot and complete appropriate sales

Requirements

• Comfort working in a sales environment with set targets
• Valid driver’s license with a satisfactory driving record and at least 1 year of driving experience
• Ability to provide proof of valid car insurance (excluded: Manhattan)
• Personal vehicle (excluding motorcycles)
• Customer appointments are in neighborhoods and cities surrounding your inventory warehouse
• Maximum expected travel distance of 120 miles one-way
• Work a varied 5-day week schedule to meet customer timelines, including evenings, weekends, and holidays
• Personal cellphone for job communication
• Comfort working around household pets
• Efficient, adaptable, goal-oriented communication skills that support persuasive conversations
• Open-minded approach with a strong interest in learning a wide range of skills across career paths
• Outgoing style and enjoyment of human interaction
• Hours may vary based on business needs and market demand

Pay rate & scheduling

• $23.00 per hour
• Mileage reimbursement (paid weekly)
• Phone stipend (paid monthly)
• Sales commission (paid bi-weekly)

• Job type: part time
• Location: Camp Hill, PA (onsite)
• Schedule: 5 evenings/week, 4:05pm to 9:00pm

Benefits

• Guaranteed base hourly rate for all hours worked; paid bi-weekly (earned pay can be accessed early)
• Uncapped commissions based on sales performance, paid bi-weekly
• Mileage reimbursement based on IRS guidelines, paid weekly
• $35 phone stipend paid monthly
• 3 weeks of paid training

About the role

• Local, in-home field work requiring daily travel to customer residences (not remote)
• Entry-level role suited for people starting their career and interested in hands-on sales experience
• Paid training supports helping customers through Serve, Solve, Sell™ while completing sales and tech issue resolution

Health and safety measures

• Employee health and safety are a top priority
• Home visits support a positive customer experience