Massachusetts

Support Jobs in Massachusetts

12 jobs found

Include remote jobs

1d ago

Technical Support Representative II

Zoll Medical Corporation Chelmsford, MA

Chelmsford, MA

1d ago

$33 - $36/hr Full time Contact Center Customer Service Customer Support

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Job Description

What we offer

This onsite role in Chelmsford, MA pays $33-$36 per hour and places you into a collaborative team focused on supporting ZOLL medical device products. You will engage with cross-functional colleagues, mentor peers, and stay current on product updates and procedures. The position includes an on-call rotation for after-hours support and occasional travel to customer sites.

Responsibilities

Provide daily Tier I and II technical support for ZOLL products by phone and email, applying advanced troubleshooting skills to resolve complex issues.
Follow up with customers to ensure timely and satisfactory resolutions.
Document all customer interactions, claims, and Service Requests in the Oracle tracking system with accuracy.
Serve as a resource and mentor for junior representatives, offering guidance, training, and support.
Collaborate with product management and cross-functional teams to support ZOLL products.
Participate in an on-call rotation to provide after-hours support for urgent customer needs.
Represent ZOLL with professionalism and strong customer-service standards in all interactions.
Travel occasionally to customer sites for troubleshooting, installation support, or hands-on technical assistance.
Research and analyze required information using available tools, documentation, and system resources.
Maintain current knowledge of product updates, system changes, and new procedures.
Exercise independent judgment in resolving issues and making recommendations, with minimal instruction on routine tasks and general guidance on new assignments.

Requirements

Bachelor's degree in Electronics, Biomedical Engineering, or related field is preferred, or equivalent technical experience.
Associate degree or Electronic Certification with 5+ years of relevant technical experience.
Minimum of 3+ years of related experience in technical support, field service, or a similar customer-facing technical role.
Prior experience working directly with customers in a technical support capacity is required.
Experience in a clinical or medical environment is preferred.
Demonstrated proficiency performing complex tasks, applying broad operational knowledge, and working with limited supervision.
EMT and/or Paramedic certification is preferred, with at least 2 years of complementary experience.

Technologies

Oracle tracking system

Physical Demands

Standing — Occasionally
Walking — Occasionally
Sitting — Constantly
Talking — Occasionally
Hearing — Occasionally
Repetitive motions — Frequently

ADA accommodations

The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

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6d ago

IT Help Desk

AMEGO INC Attleboro, MA

Attleboro, MA

6d ago

$19 - $22/hr Full time Active Directory Application Support Computer Skills

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Job Description

This full-time IT Help Desk role provides Tier 1 hardware, software, and connectivity support, device configuration, onboarding and offboarding, and Microsoft 365 administration across Windows, macOS, and mobile devices. The position is based onsite in Attleboro, MA, with a compensation range of USD 19 - 22 per hour.

Responsibilities

Deliver Tier 1 assistance for hardware, software, and networking issues.
Track and respond to requests via Freshservice, email, phone, and in person.
Configure, deploy, and maintain computers, mobile devices, and peripherals.
Support onboarding and offboarding processes, including Microsoft 365 account provisioning and access management.
Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
Assist with SharePoint permissions and basic site administration tasks.
Maintain an up-to-date IT asset inventory and documentation.
Escalate complex issues as needed and ensure follow-through to resolution.
Contribute to the knowledge base and participate in continuous improvement efforts.

Requirements

1–2 years of IT support, helpdesk, or desktop support experience.
Strong customer service and communication skills.
Experience supporting Windows 10/11, macOS, and iOS devices.
Familiarity with Microsoft 365, including Exchange Online, Teams, SharePoint Online, and OneDrive.
Basic troubleshooting skills for hardware, software, and networking.
Reliable transportation for travel between locations, with mileage reimbursed.
Ability to lift up to 50 pounds.

Technologies

Freshservice
Microsoft 365 (Exchange Online, Teams, SharePoint Online, OneDrive)
Windows 10/11
macOS
iOS
SharePoint Online
Microsoft Entra ID (Azure AD)

Work Environment

Approximately 90 percent of work on Windows, with 10 percent on macOS and mobile devices.
About 70 percent onsite support, 30 percent offsite support at multiple locations.
Full-time, day shift (40 hours per week).
Reports to the IT Manager.

Preferred Qualifications

Experience with Microsoft Entra ID (Azure AD), Microsoft 365 Admin Center, and Freshservice or similar ticketing systems.
Basic knowledge of TCP/IP, VPNs, Ethernet, and Wi-Fi.
Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals (MS-900).

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10d ago

Machinist Technical Support Specialist - Metal Cutting

Emuge Corporation West Boylston, MA

West Boylston, MA

10d ago

$70k - $80k/yr Full time Computer Skills Consultative Sales Customer Support

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Job Description

Machinist and metal cutting technical support professional delivering daily product assistance to end users, industrial distributors, and outside sales staff, including tool recommendations, feature explanations, catalog specifications, and price quotations with technical details and delivery schedules; also handles phone, chat, email, and website inquiries.

Responsibilities

Provide daily technical product support for end users, industrial distributors, and outside sales staff.
Recommend appropriate cutting tools based on application needs.
Explain product features and benefits to customers.
Supply catalog specifications and technical data.
Prepare price quotations with technical specifications and delivery timelines.
Answer incoming phone calls in a timely and professional manner.
Address live web chat inquiries promptly and professionally.
Respond to email inquiries with timely, professional communication.
Handle website-generated inquiries in a courteous and efficient manner.

Requirements

Minimum of five years in a metal cutting machine shop, or experience supporting metal cutting tooling solutions at an industrial distributor, or a degree from a vocational trade school in manufacturing technology.
Excellent telephone etiquette with the ability to manage a high volume of calls professionally.
Ability to multitask, prioritize, and escalate issues as needed to ensure customer satisfaction.
Strong organizational skills and meticulous attention to detail.
Effective time management with the ability to adapt to changing priorities.
Solid problem solving and conflict resolution skills with composure under pressure.
CAD/CAM assisted programming knowledge is preferred.
Proficiency in MS Office Suite with HubSpot and SAP experience preferred.
Knowledge of EMUGE-FRANKEN products or similar cutting tools is a plus.

Technologies

CAD/CAM assisted programming
MS Office Suite
HubSpot
SAP

Benefits

Medical Insurance
401K Plan with match
Profit-Sharing Plan
Dental Insurance
Vision Insurance
Life Insurance
Short-term Disability Insurance
Long-term Disability Insurance
Paid vacation and sick/personal time
Flexible Spending Account
Paid time off

Job Schedule

Full-time, 8:00 AM – 5:00 PM, Monday to Thursday; 8:00 AM – 4:00 PM, Friday

Compensation

Annual pay rate: $70,000 – $80,000

Job Details

Job Type: Full-time
Experience: Machinist or metal cutting: 5 years (Preferred)
Education: Vocational trade school in manufacturing technology

Location and Availability

Location: West Boylston, MA 01583 (onsite)
Work Location: In person

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13d ago

Help Desk Technician

Murphy Electric & Industrial Control, LLC Pembroke, MA

Pembroke, MA

13d ago

$20 - $25/hr Part time Application Support Computer Skills End User Support

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Job Description

This part-time IT Help Desk Technician role supports on-site operations in Pembroke, MA, with occasional travel to job sites. The position centers on administering Microsoft 365, SharePoint, and Microsoft Surface devices across office and field locations, with a potential pathway to full-time employment after a successful trial period.

Role Overview

A dependable, hands-on support specialist will assist with daily technology needs, working across office environments and visiting job sites as required to keep systems running smoothly and staff productive.

Responsibilities

Maintain, troubleshoot, and service office printers and peripheral hardware
Administer and support Microsoft Office 365 for end users, including email, Teams, and licensing
Manage and maintain SharePoint sites, permissions, and document libraries
Provide general PC help desk support, covering hardware, software, connectivity, and user accounts
Support and maintain cloud-based software platforms used across the organization
Travel to job sites as needed to deliver on-site IT support and troubleshooting
Configure, deploy, and support Microsoft Surface devices for staff

Requirements

Experience with the Microsoft 365 ecosystem including Outlook, Teams, SharePoint, and OneDrive
Familiarity with Microsoft Surface hardware setup and troubleshooting
Comfortable working with cloud-based tools and SaaS platforms
Strong communication skills and a patient, service-oriented approach
Valid driver's license and ability to travel to local job sites as required
Ability to work independently and manage multiple support requests simultaneously

Technologies

Microsoft Office 365
Outlook
Teams
SharePoint
OneDrive
Microsoft Surface

About the Role

The organization seeks a reliable, hands-on IT Help Desk Technician to handle day-to-day technology needs. This position is part-time with a clear path to full-time employment after a trial period. The role involves supporting staff across office locations and occasional travel to job sites to maintain productivity and system reliability.

Compensation & Schedule

Pay rate: $24 per hour
Pay range: $20.00 - $25.00 per hour
Employment type: Part-time
Growth path: Full-time after trial

Location

On-site role based in Pembroke, MA. Occasional travel to local job sites as required.

Benefits

Paid time off

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13d ago

Technical Support Specialist - Pharmaceutical Instruments

SOTAX Corporation Westborough, MA

Westborough, MA

13d ago

$50k - $90k/yr Full time Application Support Customer Support Field Service

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Job Description

Based in Westborough, Massachusetts, SOTAX Corporation delivers specialized pharmaceutical instrumentation and lab services to GMP facilities and field service teams. The Technical Support Specialist role provides hands-on on-site support, training, and instrument lifecycle activities for Field Service Engineers, customers, and laboratories across the Northeast U.S., ensuring reliable operation and knowledgeable guidance throughout the product lifecycle. This position combines technical expertise with clear communication to uphold high standards of service and support.

Responsibilities

Offer high-level technical assistance to Field Service Engineers, customers, and distributors
Act as the subject matter expert for SOTAX instrumentation and related services
Conduct on-site laboratory services for Applications and GMP Laboratories
Provide technical training to Field Service Engineers to boost product knowledge and operational excellence
Occasional field service support across the Northeast U.S., ensuring strong customer satisfaction
Respond to escalated issues and support crisis management and resolution
Perform routine preventive maintenance and qualification for on-site Applications and GMP laboratories
Refurbish used SOTAX instruments to prepare for resale and optimize lifecycle
Assist QC testing for instruments manufactured on-site
Use the ERP system to manage service workflows, documentation, and processes
Oversee traceable calibration instrument inventory and the recertification process

Requirements

Experience servicing lab instrumentation such as dissolution, automation, or HPLC is preferred
English/Spanish bilingualism is a plus
Self-driven, proactive professional with strong independent work habits
Excellent communication and customer-service skills across phone, email, and in-person interactions
Familiarity with Good Documentation Practices (GDP) in the pharmaceutical industry is highly desirable
Advanced electro-mechanical troubleshooting, diagnostic, and repair capabilities
Hands-on experience with laboratory or production instrumentation and automation systems
Strong organizational, planning, and project-management skills with meticulous attention to detail
Willingness and ability to travel overnight as needed
Bachelor’s degree in Chemistry, Electromechanical Engineering, or a related field, or equivalent hands-on experience

Technologies

ERP system

Benefits

Competitive salary
Monthly auto allowance to cover field transportation costs
Company-paid toll pass
Meals and travel expenses covered when visiting customer sites
Paid time off including vacation, personal, sick leave, and holidays
401(k) with safe harbor matching
Medical, dental, and vision insurance
Company-provided life insurance
Short- and long-term disability coverage

Salary

USD 50,000 – 90,000 per year

Work Location

Westborough, MA (onsite)

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18d ago

Help Desk/Desktop Support Analyst

Robert Half Boston, MA

Boston, MA

18d ago

$23 - $27/hr Contract Active Directory Application Support Computer Skills

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Job Description

Robert Half is seeking a Help Desk and Desktop Support Analyst for an onsite, long-term contract in Boston, MA. This role delivers hands-on desk-side support in a Windows‑focused environment and includes Level II responsibilities such as onboarding and offboarding, plus administration of Microsoft technologies. The position offers an hourly rate of $23 to $27 and is conducted onsite in a smaller office setting.

Responsibilities

Provide in-person deskside support three days per week, addressing hardware, software, and user access issues for office staff.
Own higher‑level requests, investigate complex problems, and drive tickets to completion with clear follow-up.
Troubleshoot business applications and restore functionality by diagnosing user-reported issues and applying fixes.
Install, remove, and reconfigure approved software on end‑user devices while staying within internal IT standards.
Support employee onboarding and offboarding activities, including account setup, device preparation, and access changes.
Maintain and troubleshoot conference room technology and audiovisual equipment to keep meetings running smoothly.
Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo.
Document work in the ticketing system and contribute to additional onsite support tasks as business needs evolve.
Operate independently to manage onsite support responsibilities in a smaller office environment.

Requirements

At least 3 years of desktop support, help desk, or onsite IT support experience in a structured environment.
Strong technical knowledge of Windows 10 and Windows 11, with the ability to diagnose and resolve end‑user issues efficiently.
Practical experience supporting Microsoft 365 and Active Directory in a Level II capacity.
Familiarity with Microsoft endpoint and security tools, including Intune and Defender, as well as authentication platforms such as Duo.
Experience using ticket management platforms such as ServiceNow or comparable ITSM systems.
Ability to support conference room technology, audiovisual tools, mobile devices, and both Windows and Mac-based systems.
Excellent communication skills and a helpful, approachable service style when assisting employees and stakeholders.
Proven ability to work independently and manage onsite support responsibilities in a smaller office environment.
Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo.

Technologies

Office 365
Windows 10/11
Active Directory
Intune
Defender
Duo
Microsoft 365
ServiceNow

Benefits

Health insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

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18d ago

HVAC – Technical Support/Service Representative

Plumbers' Supply Co. Massachusetts

Massachusetts

18d ago

$90k+/yr Full time Customer Service Field Service HVAC

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Job Description

Responsibilities

Offer post-sale technical support and troubleshooting to installing contractors via phone, email, and on-site visits.
Provide guidance and subject-matter expertise to internal sales and support staff.
Stay current with industry trends, new technologies, and manufacturers' specifications.
Document support calls for internal reference and escalate to manufacturers when needed.
Assist with warranty claims and product returns, ensuring precise documentation and timely resolution.
Perform routine maintenance, renovations, and service of HVAC systems across PSC facilities.
Support profitability by implementing the scratch-and-dent program.
Maintain professionalism and high-quality customer service in every interaction.

Requirements

HVAC certification and valid state licensure as applicable.
A minimum of 10 years hands-on HVAC installation, service, and troubleshooting experience.
Solid understanding of HVAC equipment, controls, and refrigeration systems.
Excellent communication and problem-solving abilities.
Ability to translate technical concepts into plain language.
Customer-focused approach aimed at helping contractors succeed.
Ability to climb ladders and stairs to provide on-site support on roofs and in basements as required.
Proficiency with basic computer applications.
Valid driver's license with a clean driving record and ability to travel locally.

Benefits

Health, dental, and vision insurance.
401k Plan
Company Profit Sharing
Paid time off and holidays.
Opportunities for professional development and training.
Company vehicle and tools provided
401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Preferred Qualifications

Experience in HVAC distribution or sales support is a plus.
EPA 608 certification.
Hydronic and Plumbing knowledge or experience is a plus.

Application Questions

Initial Interviews are completed via video call and can be conducted from a PC, smartphone, or tablet. Please share your availability over the next several days to schedule a call.
All applicants should have a driver's license in good standing. If requested, applicants must submit a copy of their driving record (reimbursed). Are you willing to provide a copy of your driving record when requested?