Massachusetts

Support Jobs in Massachusetts

10 jobs found

Include remote jobs

1d ago

Machinist Technical Support Specialist - Metal Cutting

Emuge Corporation West Boylston, MA

West Boylston, MA

1d ago

$70k - $80k/yr Full time Computer Skills Consultative Sales Customer Support

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Job Description

Machinist and metal cutting technical support professional delivering daily product assistance to end users, industrial distributors, and outside sales staff, including tool recommendations, feature explanations, catalog specifications, and price quotations with technical details and delivery schedules; also handles phone, chat, email, and website inquiries.

Responsibilities

Provide daily technical product support for end users, industrial distributors, and outside sales staff.
Recommend appropriate cutting tools based on application needs.
Explain product features and benefits to customers.
Supply catalog specifications and technical data.
Prepare price quotations with technical specifications and delivery timelines.
Answer incoming phone calls in a timely and professional manner.
Address live web chat inquiries promptly and professionally.
Respond to email inquiries with timely, professional communication.
Handle website-generated inquiries in a courteous and efficient manner.

Requirements

Minimum of five years in a metal cutting machine shop, or experience supporting metal cutting tooling solutions at an industrial distributor, or a degree from a vocational trade school in manufacturing technology.
Excellent telephone etiquette with the ability to manage a high volume of calls professionally.
Ability to multitask, prioritize, and escalate issues as needed to ensure customer satisfaction.
Strong organizational skills and meticulous attention to detail.
Effective time management with the ability to adapt to changing priorities.
Solid problem solving and conflict resolution skills with composure under pressure.
CAD/CAM assisted programming knowledge is preferred.
Proficiency in MS Office Suite with HubSpot and SAP experience preferred.
Knowledge of EMUGE-FRANKEN products or similar cutting tools is a plus.

Technologies

CAD/CAM assisted programming
MS Office Suite
HubSpot
SAP

Benefits

Medical Insurance
401K Plan with match
Profit-Sharing Plan
Dental Insurance
Vision Insurance
Life Insurance
Short-term Disability Insurance
Long-term Disability Insurance
Paid vacation and sick/personal time
Flexible Spending Account
Paid time off

Job Schedule

Full-time, 8:00 AM – 5:00 PM, Monday to Thursday; 8:00 AM – 4:00 PM, Friday

Compensation

Annual pay rate: $70,000 – $80,000

Job Details

Job Type: Full-time
Experience: Machinist or metal cutting: 5 years (Preferred)
Education: Vocational trade school in manufacturing technology

Location and Availability

Location: West Boylston, MA 01583 (onsite)
Work Location: In person

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3d ago

Help Desk Technician

Murphy Electric & Industrial Control, LLC Pembroke, MA

Pembroke, MA

3d ago

$20 - $25/hr Part time Application Support Computer Skills End User Support

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Job Description

This part-time IT Help Desk Technician role supports on-site operations in Pembroke, MA, with occasional travel to job sites. The position centers on administering Microsoft 365, SharePoint, and Microsoft Surface devices across office and field locations, with a potential pathway to full-time employment after a successful trial period.

Role Overview

A dependable, hands-on support specialist will assist with daily technology needs, working across office environments and visiting job sites as required to keep systems running smoothly and staff productive.

Responsibilities

Maintain, troubleshoot, and service office printers and peripheral hardware
Administer and support Microsoft Office 365 for end users, including email, Teams, and licensing
Manage and maintain SharePoint sites, permissions, and document libraries
Provide general PC help desk support, covering hardware, software, connectivity, and user accounts
Support and maintain cloud-based software platforms used across the organization
Travel to job sites as needed to deliver on-site IT support and troubleshooting
Configure, deploy, and support Microsoft Surface devices for staff

Requirements

Experience with the Microsoft 365 ecosystem including Outlook, Teams, SharePoint, and OneDrive
Familiarity with Microsoft Surface hardware setup and troubleshooting
Comfortable working with cloud-based tools and SaaS platforms
Strong communication skills and a patient, service-oriented approach
Valid driver's license and ability to travel to local job sites as required
Ability to work independently and manage multiple support requests simultaneously

Technologies

Microsoft Office 365
Outlook
Teams
SharePoint
OneDrive
Microsoft Surface

About the Role

The organization seeks a reliable, hands-on IT Help Desk Technician to handle day-to-day technology needs. This position is part-time with a clear path to full-time employment after a trial period. The role involves supporting staff across office locations and occasional travel to job sites to maintain productivity and system reliability.

Compensation & Schedule

Pay rate: $24 per hour
Pay range: $20.00 - $25.00 per hour
Employment type: Part-time
Growth path: Full-time after trial

Location

On-site role based in Pembroke, MA. Occasional travel to local job sites as required.

Benefits

Paid time off

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4d ago

Technical Support Specialist - Pharmaceutical Instruments

SOTAX Corporation Westborough, MA

Westborough, MA

4d ago

$50k - $90k/yr Full time Application Support Customer Support Field Service

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Job Description

Based in Westborough, Massachusetts, SOTAX Corporation delivers specialized pharmaceutical instrumentation and lab services to GMP facilities and field service teams. The Technical Support Specialist role provides hands-on on-site support, training, and instrument lifecycle activities for Field Service Engineers, customers, and laboratories across the Northeast U.S., ensuring reliable operation and knowledgeable guidance throughout the product lifecycle. This position combines technical expertise with clear communication to uphold high standards of service and support.

Responsibilities

Offer high-level technical assistance to Field Service Engineers, customers, and distributors
Act as the subject matter expert for SOTAX instrumentation and related services
Conduct on-site laboratory services for Applications and GMP Laboratories
Provide technical training to Field Service Engineers to boost product knowledge and operational excellence
Occasional field service support across the Northeast U.S., ensuring strong customer satisfaction
Respond to escalated issues and support crisis management and resolution
Perform routine preventive maintenance and qualification for on-site Applications and GMP laboratories
Refurbish used SOTAX instruments to prepare for resale and optimize lifecycle
Assist QC testing for instruments manufactured on-site
Use the ERP system to manage service workflows, documentation, and processes
Oversee traceable calibration instrument inventory and the recertification process

Requirements

Experience servicing lab instrumentation such as dissolution, automation, or HPLC is preferred
English/Spanish bilingualism is a plus
Self-driven, proactive professional with strong independent work habits
Excellent communication and customer-service skills across phone, email, and in-person interactions
Familiarity with Good Documentation Practices (GDP) in the pharmaceutical industry is highly desirable
Advanced electro-mechanical troubleshooting, diagnostic, and repair capabilities
Hands-on experience with laboratory or production instrumentation and automation systems
Strong organizational, planning, and project-management skills with meticulous attention to detail
Willingness and ability to travel overnight as needed
Bachelor’s degree in Chemistry, Electromechanical Engineering, or a related field, or equivalent hands-on experience

Technologies

ERP system

Benefits

Competitive salary
Monthly auto allowance to cover field transportation costs
Company-paid toll pass
Meals and travel expenses covered when visiting customer sites
Paid time off including vacation, personal, sick leave, and holidays
401(k) with safe harbor matching
Medical, dental, and vision insurance
Company-provided life insurance
Short- and long-term disability coverage

Salary

USD 50,000 – 90,000 per year

Work Location

Westborough, MA (onsite)

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9d ago

Help Desk/Desktop Support Analyst

Robert Half Boston, MA

Boston, MA

9d ago

$23 - $27/hr Contract Active Directory Application Support Computer Skills

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Job Description

Robert Half is seeking a Help Desk and Desktop Support Analyst for an onsite, long-term contract in Boston, MA. This role delivers hands-on desk-side support in a Windows‑focused environment and includes Level II responsibilities such as onboarding and offboarding, plus administration of Microsoft technologies. The position offers an hourly rate of $23 to $27 and is conducted onsite in a smaller office setting.

Responsibilities

Provide in-person deskside support three days per week, addressing hardware, software, and user access issues for office staff.
Own higher‑level requests, investigate complex problems, and drive tickets to completion with clear follow-up.
Troubleshoot business applications and restore functionality by diagnosing user-reported issues and applying fixes.
Install, remove, and reconfigure approved software on end‑user devices while staying within internal IT standards.
Support employee onboarding and offboarding activities, including account setup, device preparation, and access changes.
Maintain and troubleshoot conference room technology and audiovisual equipment to keep meetings running smoothly.
Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo.
Document work in the ticketing system and contribute to additional onsite support tasks as business needs evolve.
Operate independently to manage onsite support responsibilities in a smaller office environment.

Requirements

At least 3 years of desktop support, help desk, or onsite IT support experience in a structured environment.
Strong technical knowledge of Windows 10 and Windows 11, with the ability to diagnose and resolve end‑user issues efficiently.
Practical experience supporting Microsoft 365 and Active Directory in a Level II capacity.
Familiarity with Microsoft endpoint and security tools, including Intune and Defender, as well as authentication platforms such as Duo.
Experience using ticket management platforms such as ServiceNow or comparable ITSM systems.
Ability to support conference room technology, audiovisual tools, mobile devices, and both Windows and Mac-based systems.
Excellent communication skills and a helpful, approachable service style when assisting employees and stakeholders.
Proven ability to work independently and manage onsite support responsibilities in a smaller office environment.
Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo.

Technologies

Office 365
Windows 10/11
Active Directory
Intune
Defender
Duo
Microsoft 365
ServiceNow

Benefits

Health insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

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9d ago

HVAC – Technical Support/Service Representative

Plumbers' Supply Co. Massachusetts

Massachusetts

9d ago

$90k+/yr Full time Customer Service Field Service HVAC

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Job Description

Responsibilities

Offer post-sale technical support and troubleshooting to installing contractors via phone, email, and on-site visits.
Provide guidance and subject-matter expertise to internal sales and support staff.
Stay current with industry trends, new technologies, and manufacturers' specifications.
Document support calls for internal reference and escalate to manufacturers when needed.
Assist with warranty claims and product returns, ensuring precise documentation and timely resolution.
Perform routine maintenance, renovations, and service of HVAC systems across PSC facilities.
Support profitability by implementing the scratch-and-dent program.
Maintain professionalism and high-quality customer service in every interaction.

Requirements

HVAC certification and valid state licensure as applicable.
A minimum of 10 years hands-on HVAC installation, service, and troubleshooting experience.
Solid understanding of HVAC equipment, controls, and refrigeration systems.
Excellent communication and problem-solving abilities.
Ability to translate technical concepts into plain language.
Customer-focused approach aimed at helping contractors succeed.
Ability to climb ladders and stairs to provide on-site support on roofs and in basements as required.
Proficiency with basic computer applications.
Valid driver's license with a clean driving record and ability to travel locally.

Benefits

Health, dental, and vision insurance.
401k Plan
Company Profit Sharing
Paid time off and holidays.
Opportunities for professional development and training.
Company vehicle and tools provided
401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Preferred Qualifications

Experience in HVAC distribution or sales support is a plus.
EPA 608 certification.
Hydronic and Plumbing knowledge or experience is a plus.

Application Questions

Initial Interviews are completed via video call and can be conducted from a PC, smartphone, or tablet. Please share your availability over the next several days to schedule a call.
All applicants should have a driver's license in good standing. If requested, applicants must submit a copy of their driving record (reimbursed). Are you willing to provide a copy of your driving record when requested?

Licenses & Certifications

Driver's License (Required)

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12d ago

Help Desk Technician

Gandara Mental Health Center, Inc. Springfield, MA

Springfield, MA

12d ago

$22 - $24/hr Full time Active Directory Computer Skills Hardware Support

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Job Description

Gandara Mental Health Center, Inc. offers a mission‑driven environment in Springfield, MA where IT professionals keep hardware, software, and communications running smoothly across multiple sites. This on‑site Help Desk Technician role provides reliable end‑user support, growth opportunities, and a robust benefits package, with a competitive hourly wage of $22 to $24. If you bring at least two years of IT experience and an associate degree in information technology or computer science, you will help ensure seamless IT service delivery for a culturally diverse organization.

Benefits

Retirement Plan 403(b)
Health, Dental, Vision, Pet and Life Insurance
Paid vacations
Paid holidays
8 discretionary days
Mileage Reimbursement
Career Growth Opportunities
Culturally Diverse population
Clinical Licensing Support

Why work for Gandara

Explore career pathways across Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration. Whether starting at an entry level or pursuing leadership roles, Gandara provides tools and resources to advance your career in line with the organization’s mission. A broad landscape of opportunities supports skill diversification and professional development within a purpose-driven team.

Responsibilities

Respond to and prioritize incoming support requests via phone, voicemail, email, and in person related to hardware, software, networking, and other IT systems.
Log, track, and update all incidents in the ticket management system.
Diagnose, troubleshoot, and resolve technical issues; escalate when necessary.
Perform computer and laptop imaging, deployment, maintenance, and decommissioning.
Travel to various sites to provide on‑site technical support, training, and troubleshooting as needed.
Collaborate with supervisors to develop action plans for complex or high‑risk issues.
Participate in staff meetings, team meetings, and required training sessions.
Coordinate with vendors for hardware/software support and issue resolution.
Test and evaluate hardware and software for usability and effectiveness.
Provide support for printers and peripherals, including installation, configuration, and troubleshooting.
Coordinate with Help Desk Supervisor and IT administrators on new hire onboarding, site openings and closures, and device lifecycle management.
Perform additional duties as assigned.

Requirements

Associate’s degree in information technology, Computer Science, or equivalent experience
2–3+ years of IT support experience
Active Directory
Microsoft 365 / Entra ID
Asset management systems
VoIP systems (RingCentral preferred)
Strong knowledge of hardware deployment, imaging, and lifecycle management
Ability to meet defined service level agreements (SLAs)
Valid driver’s license; regular travel to Massachusetts locations is required
Must have reliable transportation

Technologies

Active Directory
Microsoft 365 / Entra ID
Asset management systems
RingCentral

Additional Details

Location: Springfield, MA (onsite)
Salary: USD 22 - 24 per hourly
Education: Associate’s degree in IT or Computer Science, or equivalent experience
Experience: 2–3+ years IT support
Bilingual candidates encouraged to apply
EOE M/F/D/V
Union/Non-Union

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12d ago

IT Help Desk Technician

High Point & Affiliated Organizations New Bedford, MA

New Bedford, MA

12d ago

$23 - $30/hr Full time Active Directory Application Support Customer Service

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Job Description

On-site in New Bedford, Massachusetts, the IT Help Desk Technician role centers on delivering frontline IT support to staff, handling account management and hardware and software troubleshooting. This position sits within High Point & Affiliated Organizations and includes after-hours on-call rotations to ensure coverage beyond standard business hours.

Location: New Bedford, MA (onsite)

Salary: $23-$30 per hour

Education: High School Diploma or GED equivalent

Responsibilities

Serve as the initial point of contact for the IT department via phone or the electronic ticket system.
Triage technical issues by asking targeted questions and recording relevant details about staff concerns.
Perform remote troubleshooting using diagnostic techniques to resolve common problems.
Provide strong customer service in every interaction.
Guide end users in using the self-service portal to reduce recurring Help Desk requests.
Create and maintain staff user accounts in Active Directory.
Create and maintain staff user accounts in the Electronic Health Record Application.
Disable staff user accounts when required.
Maintain thorough documentation within each support case.
Initiate contact and assist end users with their cases in compliance with the IT work order process.
Escalate cases when an on-site visit is required or when troubleshooting has been exhausted without resolution.
Diagnose and repair PC hardware.
Diagnose and repair printer hardware.
Configure Apple iOS devices using company standards and update iOS on company devices.
Install Windows operating systems, including past and current versions, and troubleshoot Windows OS issues and errors.
Configure mobile devices to comply with High Point’s wireless technology standards and encrypt mobile Windows devices.
Ensure all mobile users sign required paperwork related to mobile use and assigned devices.
Demonstrate a basic understanding of Windows file security.
Reset EMR user accounts and troubleshoot Windows local user profile settings; log off Windows users from remote sessions if needed.
Keep Windows drivers up to date and maintain the IT knowledge base with new installations and troubleshooting steps.
Place equipment orders and keep the IT asset inventory current for new and existing devices.
Direct unresolved issues to the next level of support personnel.
Participate in off-hours on-call support rotations for one week at a time.

Requirements

Proficient in English.
Excellent communications, organization, and time-management skills.
Able and willing to understand and adhere to all corporate policies and IT helpdesk procedures, including SLAs and privacy requirements.
Strong ability to prioritize support cases based on overall impact.
Working knowledge of Windows operating systems and basic networking.
Good understanding of computer systems and mobile devices.
Able to work on a back-lit monitor during an eight-hour shift.
Able to participate in week-long after-hours on-call rotations.
Able to lift up to 50 pounds.