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Util360

In-Person Service Desk Technician

Util360
Newport Beach, CA $4,500 - $5,500/mo Full time Posted 1d ago
Computer Skills Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) It Service Management IT Services Microsoft Active Directory Onsite Phone Support Service Management Technical Support Windows
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Job Description

Util360 is seeking an in-person Service Desk Technician to deliver senior desktop and deskside IT support at an onsite location in Newport Beach, CA. This role centers on resolving end-user technology issues with a focus on SLA-compliant service delivery in enterprise environments.

Role Overview

As a Service Desk Technician, you will troubleshoot desktop and laptop hardware and software, support end-user tools including mobile, VOIP, AV, and email applications, and address network connectivity problems. You will also complete account and password reset activities while maintaining service levels and supporting day-to-day onsite operations.

Key Responsibilities

  • Perform desktop and laptop hardware troubleshooting and repair.
  • Handle software installation, updates, and configuration.
  • Support Mobile Device Management for iPhone and Android devices.
  • Provide basic end-user VOIP phone support.
  • Support AV equipment at a basic end-user level.
  • Troubleshoot and resolve network connectivity issues.
  • Complete password resets and account management tasks.
  • Support email and application use cases.
  • Deliver basic security awareness training.
  • Move equipment between storage locations, including lifting up to 30 lbs.
  • Provide on-site technical support.

Required Experience and Expertise

  • Senior Desktop Support Technician with 8+ years of enterprise IT experience.
  • Proven experience in L2/L3 deskside support, supporting Windows and macOS environments.
  • Experience with Active Directory, enterprise imaging, incident management, and infrastructure troubleshooting.
  • Strong focus on customer engagement and SLA compliance.
  • Ability to collaborate effectively with infrastructure, network, and security teams.
  • Experience supporting 24x7 production environments.

Technical Requirements

  • Operating systems: Windows 10/11, macOS, Windows Server.
  • Directory and policy: Active Directory, Azure AD (basic), Group Policy.
  • Devices and peripherals: PCs, laptops, printers, scanners.
  • Enterprise imaging: Autopilot, SCCM-based builds.
  • IT service management: ServiceNow, ITIL incident and change management.
  • Secure access: VPN and secure access with Zscaler and Cisco AnyConnect.
  • Network troubleshooting: DNS, DHCP, TCP/IP.
  • Asset lifecycle and compliance: asset lifecycle ownership and device compliance.

Core Competencies

  • Senior Desktop & Deskside Support (L2/L3).
  • Windows 10/11, macOS, and Windows Server support.
  • Active Directory, Azure AD (basic), and Group Policy.
  • Hardware and peripherals support across common enterprise endpoints.
  • Enterprise imaging using Autopilot and SCCM-based builds.
  • ServiceNow workflows with ITIL incident and change management.
  • VPN and secure access using Zscaler and Cisco AnyConnect.
  • Network troubleshooting involving DNS, DHCP, and TCP/IP.
  • Asset lifecycle and device compliance.
  • Hands-on technical support with customer service excellence.

Location and Schedule

This position is onsite in Newport Beach, CA.

Compensation

Compensation is listed as USD 4,500 - 5,500 per monthly.

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