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Stratus Hydration, Inc

Help Desk Specialist

Stratus Hydration, Inc
Camarillo, CA $25 - $30/hr Full time Posted 28d ago
Active Directory Computer Skills Customer Service Customer Support End User Support Hardware Support Help Desk Support Help Desk Ticketing Information Technology (IT) IT Operations It Service Management IT Services Specialist Technical Support Windows Windows Support
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Job Description

The Help Desk Specialist serves as the first point of contact for technical support, helping end-users resolve hardware, software, network, and operating system issues to keep day-to-day technology operations running smoothly.

Role Overview

In this onsite position in Camarillo, CA, you will support users through help desk systems, email, or phone. The work includes troubleshooting across a broad set of platforms and documenting support activities to ensure issues are tracked and resolved efficiently.

Responsibilities

  • Provide timely and effective technical support to end-users via help desk systems, email, or phone, addressing hardware, software, network, and operating system issues.
  • Troubleshoot computer hardware problems involving desktops, laptops, mobile devices, printers, and peripherals.
  • Resolve software issues tied to operating systems including Windows, macOS, and Linux, as well as applications such as Microsoft Office.
  • Handle network troubleshooting tasks involving LAN (Local Area Network), TCP/IP protocols, DNS configurations, VPN access, and firewalls, including TCP troubleshooting.
  • Support user account and permissions management using Active Directory, including support for IT infrastructure components such as Windows Server environments.
  • Document all support interactions in customer support ticket management systems and follow up to confirm resolutions.
  • Collaborate with team members to analyze recurring problems and implement solutions that improve system stability and the user experience.

Required Qualifications

  • Proven experience providing technical support in an IT help desk or desktop support environment.
  • Strong knowledge of computer networking concepts, including LAN setup, TCP/IP protocols, DNS management, VPN configuration, and firewall troubleshooting.
  • Hands-on experience supporting Windows (including Windows Server), macOS, Linux, and mobile devices.
  • Familiarity with help desk systems for ticket tracking and customer service management.
  • Ability to troubleshoot computer hardware components and peripherals effectively.
  • Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
  • Strong analysis skills to diagnose complex problems quickly and develop effective solutions across diverse IT challenges.

Technologies

  • Windows, macOS, Linux
  • Microsoft Office
  • LAN (Local Area Network), TCP/IP protocols, DNS, VPN, firewalls
  • Active Directory, Windows Server
  • Mobile devices
  • Help desk systems, customer support ticket management systems

Compensation

USD 25 - 30 per hour

Benefits

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Parental leave
  • Retirement plan
  • Tuition reimbursement

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