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Montrose Regional Health

IS Technical Support Analyst Supervisor

Montrose Regional Health
Montrose, CO $26 - $41/hr Full time Posted 3h ago
Manager Health Information Systems Help Desk Support Information Technology (IT) IT Management IT Operations It Service Management IT Services ITIL Service Desk Lead Service Desk Support Service Management Technical Support
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Job Description

Montrose Regional Health is seeking an IS Technical Support Analyst Supervisor to help strengthen day-to-day service desk operations and support ongoing IT improvements at the hospital. In this onsite role in Montrose, CO, you will work closely with the IS Director to lead a team of Technical Support Analysts and help deliver technology projects that enhance the organization’s infrastructure.

What you’ll do

  • Assist the IS Director in supervising the day-to-day operations of the Service Desk and Projects.
  • Oversee and coordinate the service desk Technical Support Analyst team to provide reliable customer service and IT support to staff and patients.
  • Lead and deliver IT projects focused on improving the hospital’s technology infrastructure.

What you’ll bring

  • Minimum education: high school graduate or equivalent (Bachelor’s degree preferred).
  • 4-year working knowledge of computers, desktops, and networks.
  • 3+ years of experience in a supervisory or leadership role, preferably in a healthcare environment.
  • Proven experience supervising a team and/or delivering IT projects.
  • Knowledge of ITIL best practices for service desk management and IT project management methodologies.
  • Understanding of healthcare regulations and compliance requirements, including HIPAA and HITECH.
  • Experience with electronic medical records (EMRs) and healthcare information exchange (HIE) preferred.

Technologies involved

  • ITIL
  • Electronic medical records (EMRs)
  • Healthcare information exchange (HIE)

Compensation and location

  • Location: Montrose, CO 81401 (onsite)
  • Pay: USD 26 - 41 per hour

Benefits

  • Student loan employer contributions up to $10,800 tax free!
  • Mentoring
  • Continuing Education
  • 401 K Retirement Plan with employer match
  • Multiple health options to select from
  • Opportunity to earn an additional $5.00 per hour through the Professional Development Ladder program

Our brand

  • Integrity & honesty in everything we do
  • Service with care and compassion
  • Excellence
  • Leadership with innovation & creativity
  • We care for our team like family

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