IS Technical Support Analyst Supervisor

Montrose Regional Health is seeking an IS Technical Support Analyst Supervisor to help strengthen day-to-day service desk operations and support ongoing IT improvements at the hospital. In this onsite role in Montrose, CO, you will work closely with the IS Director to lead a team of Technical Support Analysts and help deliver technology projects that enhance the organization’s infrastructure.

What you’ll do

• Assist the IS Director in supervising the day-to-day operations of the Service Desk and Projects.
• Oversee and coordinate the service desk Technical Support Analyst team to provide reliable customer service and IT support to staff and patients.
• Lead and deliver IT projects focused on improving the hospital’s technology infrastructure.

What you’ll bring

• Minimum education: high school graduate or equivalent (Bachelor’s degree preferred).
• 4-year working knowledge of computers, desktops, and networks.
• 3+ years of experience in a supervisory or leadership role, preferably in a healthcare environment.
• Proven experience supervising a team and/or delivering IT projects.
• Knowledge of ITIL best practices for service desk management and IT project management methodologies.
• Understanding of healthcare regulations and compliance requirements, including HIPAA and HITECH.
• Experience with electronic medical records (EMRs) and healthcare information exchange (HIE) preferred.

Technologies involved

• ITIL
• Electronic medical records (EMRs)
• Healthcare information exchange (HIE)

Compensation and location

• Location: Montrose, CO 81401 (onsite)
• Pay: USD 26 - 41 per hour

Benefits

• Student loan employer contributions up to $10,800 tax free!
• Mentoring
• Continuing Education
• 401 K Retirement Plan with employer match
• Multiple health options to select from
• Opportunity to earn an additional $5.00 per hour through the Professional Development Ladder program

Our brand

• Integrity & honesty in everything we do
• Service with care and compassion
• Excellence
• Leadership with innovation & creativity
• We care for our team like family