IT Support & Systems Analyst

AGC Multi Material America (AMMA) is hiring an IT Support & Systems Analyst to deliver hands-on technology support and help keep IT infrastructure, business systems, and manufacturing technology environments running effectively. This onsite role in Tempe, AZ supports day-to-day operations through help desk troubleshooting, system administration, and participation in ongoing IT projects and digital transformation efforts.

The position combines user-focused support with technical problem-solving across Windows and Microsoft 365, along with networking, endpoint management, and cybersecurity-related assistance. You will also contribute to documentation and automation initiatives that improve how systems are deployed, maintained, and supported across the organization.

What You’ll Do

• Provide Help Desk support for hardware, software, Microsoft 365, mobile devices, and network-related issues.
• Configure and deploy computers, software, and peripheral equipment.
• Support user account administration, including Active Directory, Microsoft 365, and Windows environments.
• Assist with network troubleshooting, cybersecurity and endpoint management support, and infrastructure maintenance.
• Maintain IT documentation, including asset inventories and technical procedures.
• Support onboarding and offboarding processes and technology deployments.
• Assist with automation initiatives using Power Automate, PowerShell, and other tools.
• Partner with manufacturing teams and vendors to support production technology and system improvements.
• Participate in IT projects, infrastructure upgrades, and digital transformation initiatives.

Required Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, or a related field preferred; equivalent technical, operational, military, or professional experience will also be considered.
• Strong transferable technical experience with a demonstrated ability to solve problems and learn information technology systems.
• Curiosity and initiative, with a willingness to grow alongside formal education and experience.
• Troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Working knowledge of Windows operating systems and Microsoft 365.
• Basic understanding of Active Directory, TCP/IP, DNS, and DHCP networking concepts.
• Ability to manage multiple priorities and work independently.

Technologies You’ll Work With

• Microsoft 365
• Active Directory
• Windows, Windows Server
• PowerShell
• Microsoft Power Automate
• Fortinet Networking
• Endpoint Management & Cybersecurity Tools
• TCP/IP, DNS, DHCP

Benefits

• Weekly pay
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Company-paid Life Insurance
• Two (2) weeks of accrued vacation during your first year of employment
• 40 hours of accrued paid sick leave beginning on your first day of employment
• Eleven (11) paid holidays
• Employee Referral Program
• Career advancement opportunities
• Training and professional development

Preferred Skills

• Windows Server
• Active Directory
• Microsoft 365 Administration
• PowerShell
• Microsoft Power Automate
• Fortinet Networking
• Endpoint Management & Cybersecurity Tools
• Network Documentation and Troubleshooting

If you are drawn to troubleshooting, user support, and continuous improvement in IT and manufacturing technology environments, this role offers a structured path to contribute across help desk operations, system maintenance, and technology initiatives at AMMA.