IT Desktop Support Tech

PowerGrid Services, LLC is hiring a Deskside Support IT Service Tech to provide dependable, user-focused technology help at its Hartselle, AL office. This part-time, in-person role supports end users with both troubleshooting and onboarding, while keeping documentation up to date for internal teams and customers.

Working Monday through Friday, the position supports everyday desktop and mobile workflows using Microsoft tools and device management approaches. If you enjoy solving problems with a calm, empathetic approach and like improving how teams work through documentation and automation, this role may fit well.

Key Responsibilities

• Build and maintain business relationships with end users
• Identify, troubleshoot, and resolve technical issues for end users
• Support user onboarding and handle equipment provisioning
• Maintain documentation, including inventory records, “How-To” guides, FAQs, and documented processes

Requirements

• Strong people skills, with an approachable, good-listener, empathetic communication style
• Curiosity to learn, experiment, automate, and teach
• Ability to work collaboratively in a team environment
• Proficiency with Microsoft Windows and iOS devices
• Experience with Microsoft Office

Technologies You Will Use

• Microsoft Windows
• iOS
• Microsoft Office
• Microsoft SharePoint
• Microsoft Teams
• PowerShell
• Python
• RPA technologies
• MDM technologies

Desirable Experience

• Knowledge of Microsoft SharePoint and Teams
• Experience with scripting (for example, PowerShell, Python) or RPA technologies
• Experience with any MDM technologies

Schedule, Location, and Employment Type

• Job type: part-time (also listed: internship)
• Location: Hartselle, AL (onsite), in person
• Schedule: Monday through Friday, 8am to 4pm
• Start time preference: 7:30am start if possible
• Commute/relocation: reliable transportation to and from the Hartselle office (required)

Education and Pay

• Education: high school or equivalent
• Pay: $16.00 to $18.00 per hour
• Rate note: hourly rate to be determined based on experience and skill

Experience (Preferred)

• Help desk: 1 year (preferred)
• Windows: 1 year (preferred)