Kansas

Support Jobs in Kansas

46 jobs found

Include remote jobs

Today

Technical Support Specialist

Maverick Tech Olathe, KS

Olathe, KS

Today

$31 - $42/hr Full time Application Support Customer Support End User Support

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Job Description

Provide technical support on-site in Olathe, KS, supporting clients and internal teams with troubleshooting, documentation, and warranty and order workflows.

Responsibilities

Deliver expert technical guidance to customers and internal stakeholders through phone and digital support channels.
Investigate and resolve mechanical and electrical malfunctions using clear, step-by-step resolution guidance.
Work with cross-functional teams, including R&D and Quality Control, to address recurring field issues.
Document service interactions comprehensively in the CRM to support data-backed product and service improvements.
Handle order processing and warranty administration using enterprise resource planning software.
Create and distribute technical bulletins to improve consistency and quality across service activities.
Participate in product training to strengthen internal knowledge and improve service efficiency.

Requirements

5+ years of hands-on experience in a mechanical or technical service environment.
Ability to interpret complex electrical schematics and illustrated parts lists.
Working knowledge of CRM platforms, AS400, and the Microsoft Office suite.
Proven capability to troubleshoot intricate mechanical systems, including performance under pressure.
Strong communication skills with an emphasis on customer advocacy and knowledge sharing.

Technologies

CRM
AS400
Microsoft Office suite
Enterprise resource planning software
SAP

Preferred Skills

Formal post-secondary education in a technical or engineering discipline.
Direct experience with heavy equipment or industrial machinery maintenance.
Experience with SAP or similar large-scale ERP systems.

Location: Olathe, KS (onsite)

Compensation: USD 31 - 42 per hourly

Minimum Experience: 5 years

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2d ago

Help Desk Technician

FRIENDS UNIVERSITY Wichita, KS

Wichita, KS

2d ago

Full time Customer Service End User Support Hardware Support

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Job Description

On-site at Friends University in Wichita, KS, this Help Desk Technician role supports Information Technology and Educational Technology as the first contact for questions, issues, and requests.

Responsibilities

Serve as the first point of contact for customer questions, problems, and requests related to Information Technology and Educational Technology
Use incident management software to track, correct, and monitor issues to support timely resolution
Resolve customer concerns directly, or escalate more complex issues to the appropriate area

Requirements

Minimum 1 year of hands-on experience with personal computer software and hardware troubleshooting and support
Associate’s degree in computer science (or equivalent experience)
Demonstrate courtesy, tact, and diplomacy in all interactions
Use excellent written, oral, and interpersonal communication skills
Technology proficiency in MS Office products and networks
Ability to multitask
Maintain confidential information professionally
Maintain a positive, productive working relationship with co-workers, university personnel, and students
Working knowledge of office equipment including computer, copier, fax machine, and telephone

Technologies

Incident management software
MS Office
Networks
Computer
Copier
Fax machine
Telephone

Benefits

Flex work options
Up to 4 weeks of vacation
96 hours of sick leave per year
Up to 13 1/2 paid holidays
Half day Fridays June through July
Up to 5% retirement matching
Free undergraduate tuition for you, your spouse, and your dependents

University Mission

Friends University, a Christian University of Quaker heritage, equips students to honor God and serve others by integrating their intellectual, spiritual, and professional lives.

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5d ago

IT Help Desk Support Technician

SolvdUS, Inc Lenexa, KS

Lenexa, KS

5d ago

$45k - $50k/yr Full time Active Directory Asset Management Desktop Support

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Job Description

SolvdUS, Inc offers comprehensive benefits and a startup-like culture where you can build hands-on expertise and grow with a dynamic team. This onsite role in Lenexa, KS supports end users and keeps IT operations running smoothly through practical troubleshooting, device deployment, and physical asset management.

What you’ll do

Set up, tear down, and relocate workspaces, including heavy desktop towers, dual-monitor mounts, docking stations, and cable management.
Unbox incoming shipments, apply asset tags, and organize physical IT storage rooms.
Handle hands-on diagnostics and component swaps, including laptop keyboard replacements, RAM expansion, hard drive upgrades, and peripheral testing.
Run routine physical inventory audits and reconcile active, stock, and decommissioned equipment against database records.
Lift, stack, and prepare decommissioned equipment for secure recycling or vendor pickup.
Triage, log, and resolve technical requests through the IT service desk ticketing system from investigation to completion.
Image and configure laptops, desktops, and mobile devices using deployment tools such as Intune, SCCM, and JAMF.
Provision and de-provision user accounts, reset passwords, and manage group permissions in Active Directory and Microsoft 365.
Support remote users using screen-sharing tools to troubleshoot software bugs, VPN issues, and connectivity problems.

What you bring

Ability to regularly lift and carry up to 50 lbs.
Prolonged walking, standing, bending, kneeling, and reaching under desks or inside server racks to route cabling and install hardware.
Onsite operational coverage across offices, warehouses, or multiple floors.
1 to 3 years of experience in IT desktop support, a PC repair bench, or warehouse hardware management.
Comfort using hand tools to open and service PC/laptop chassis and peripheral equipment.
Familiarity with Windows/macOS, Active Directory, ticketing platforms (such as ServiceNow, Jira, Freshservice), and asset tracking software.
Expected schedule of 8:00 AM–5:00 PM CT, with occasional availability for on-call support before and after hours.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and firewalls.
Experience troubleshooting application errors, connectivity issues, authentication problems, and system integrations.
Ability to read and interpret application and system logs.
Strong written and verbal communication skills, with the ability to prioritize by business impact and urgency.
Ability to work independently and collaborate effectively with Engineering and other technical teams.

Tools you’ll use

Intune, SCCM, JAMF, Active Directory, Microsoft 365, ServiceNow, Jira, Freshservice, Windows, macOS, TCP/IP, DNS, DHCP, VPNs, firewalls

Benefits

Comprehensive benefits, including health, dental, and vision insurance, plus more.
401(k) plan options.
Paid time off, sick time, and paid holidays.
Growth opportunity with a dynamic, innovative team in a startup-like culture.

Preferred certifications

CompTIA A+
Cisco CCNA
Microsoft Certified Fundamentals

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6d ago

Technical Support Specialist

Fairbanks Scales Overland Park, KS

Overland Park, KS

6d ago

Full time Customer Support Help Desk Support Onsite

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Job Description

Fairbanks Scales seeks a Technical Support Specialist in Overland Park, KS to deliver world class assistance to internal and external customers. In this onsite role, you will troubleshoot and resolve industrial weighing product and software issues, provide phone support to service teams, and support training and documentation activities across the organization.

Role Responsibilities

Provide phone support, troubleshooting guidance, and general help on Fairbanks products to Field Service Technicians calling into the central help desk.
Support, assist, troubleshoot, and respond to service issues reported by Service Technicians, including product, service operation, or maintenance concerns.
Work with Service Technicians by phone and web interface to gather information, identify problems, and deliver technical assistance.
Provide assistance and guidance via telephone and occasionally on-site to Service Technicians nationwide.
Collaborate with engineering, sales, service, product development, and corporate teams to help ensure customers receive high quality service and products.
Refer reports of product or service failures to the appropriate departments for investigation.
Evaluate user needs and define technical problems, coordinating with engineering or development staff to determine solutions.
Document issues reported from the field and provide accurate information to engineers and support personnel.
Interface with factory engineers and manufacturing personnel during product development.
Instruct Fairbanks direct, domestic, and international distributor technicians on proper servicing of Fairbanks products.
Lead hands-on classroom training sessions at Company training facilities.
Perform ongoing activities to maintain and enhance overall system performance.
Periodically travel overnight to assist service departments with installation, programming, training, and calibration of new or existing products at customer sites.

Required Experience

Must have 2-3 years of related experience in the scale industry, electronic services, or an IT related field.
Scale industry experience is strongly preferred.

Required Skills and Competencies

Proficiency in Microsoft Office, specifically Excel and Outlook.
Strong working knowledge of electronics, including A/D circuits, power supplies, transducers, and industrial communications such as RS232, RS485, 20mA, Ethernet, and 4-20mA analog outputs.
Working knowledge of the use of various testing equipment.
Critical thinking with exceptional attention to detail.
Excellent problem-solving skills.
Excellent communication skills, verbally and in writing.
Excellent technical writing skills.
Ability to organize and prioritize work effectively while managing multiple tasks simultaneously.
Ability to develop and maintain business relationships.

Technology Stack

Microsoft Office
Excel
Outlook
RS232
RS485
Ethernet
4-20mA analog outputs
20mA
A/D circuits

Work Environment and Physical Requirements

Work environment: General office conditions; exposed to moderate noise levels.
Close vision and ability to focus are required.
Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
Must be able to perform repetitive wrist, hand, and/or finger movements to type and work on a computer.
Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
Regular attendance is a necessary and essential function.

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7d ago

MSP Help Desk Technician

ALLO Communications LLC Mission, KS

Mission, KS

7d ago

Full time End User Support Hardware Support Help Desk

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Job Description

Join ALLO Communications LLC’s Managed Services team and support multiple business clients in an MSP environment as a Tier 2 Help Desk Technician onsite in Mission, KS. This role focuses on hands-on troubleshooting across Windows, Microsoft 365, network basics, and common hardware, with strong emphasis on clear client communication and documentation that helps teams improve over time.

What you’ll do

Deliver Tier 2 technical support for multiple business clients in an MSP setting.
Troubleshoot and resolve issues across Windows operating systems, Microsoft 365, hardware, printers, peripherals, and line-of-business applications.
Handle basic network troubleshooting including DNS, DHCP, connectivity, VPN, and Wi-Fi.
Use remote management and remote desktop tools to diagnose and resolve issues efficiently.
Accurately triage and manage tickets by urgency, business impact, SLAs, and scope.
Escalate complex or infrastructure-level issues appropriately while staying engaged through resolution.
Communicate professionally with clients via phone, email, and chat, setting expectations and providing status updates.
Document resolutions, procedures, and known issues to support knowledge sharing and continuous improvement.
Follow MSP best practices, security standards, and documentation requirements.
Resolve most tickets in-office; travel to a customer site is required when needed.

What you bring

2–5 years of experience in help desk, service desk, or IT support, ideally in an MSP or multi-client environment.
Hands-on experience supporting business users in fast-paced, ticket-driven workflows.
Working knowledge of Windows 10/11 and Windows Server basics, plus Microsoft 365 fundamentals (Outlook, Teams, OneDrive, SharePoint).
Comfort with common hardware, printers, and peripherals.
Associate or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent professional experience.
Industry certifications such as CompTIA A+/Network+, Microsoft, or similar.
Strong troubleshooting and analytical skills with the ability to resolve most issues independently.
Excellent customer service mindset, including confidence supporting non-technical users.
Ability to communicate effectively at both technical and business-user levels.
Strong time management and organizational skills in a multi-client, high-volume environment.
Ability to adapt quickly, stay approachable under pressure, and manage shifting priorities.
Team-oriented, dependable, detail-oriented, and consistent with accurate documentation.
Ability to pass a fingerprint-based background check.
Ability to remain stationary for extended periods, communicate information, bend, kneel, stand, and operate a computer and hand tools/equipment.
Possess/maintain a Valid Driver’s License.
Live in or near the Kansas City area.

Tools and technologies you’ll work with

Windows operating systems, Windows 10/11, Windows Server basics
Microsoft 365, Outlook, Teams, OneDrive, SharePoint fundamentals
DNS, DHCP, VPN, Wi-Fi

Benefits and schedule

Free internet and awesome discounts on other ALLO services.
Retirement Plan: 401(k) savings match up to 5%.
Health and Wellness: deposit extra cash into checking or health savings accounts.
Medical, vision, and dental with low employee costs.
Generous Earned Time Off (ETO) program.
Sponsorships (fundraiser or philanthropy support).
Tuition Assistance.
Schedule: the 4 x 10’s shift includes some weekend days and Mondays, with opportunities to adjust shifts on an 8-week rotation. Weekend shifts may include a weekend shift differential in addition to starting pay.

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8d ago

IT Support Technician

SolvdUS, Inc Lenexa, KS

Lenexa, KS

8d ago

$45k - $50k/yr Full time API Application Support Cloud

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Job Description

SolvdUS, Inc. is hiring an onsite IT Support Technician in Lenexa, Kansas to deliver Tier 1–3 technical support and drive issue resolution across North America.

Responsibilities

Provide Tier 1–3 technical support to customers and internal users across North America
Monitor, troubleshoot, and resolve issues across applications, systems, connectivity, and integrations
Investigate incidents by reviewing logs, error messages, system behavior, and other technical details
Reproduce problems when needed and document findings and troubleshooting steps
Manage support tickets through resolution while maintaining appropriate customer and stakeholder communication
Escalate complex or product-related issues to Engineering, Development, Infrastructure, or relevant teams
Partner with Engineering and Product to identify recurring issues and contribute toward permanent fixes
Support application deployments, configuration changes, upgrades, and issue troubleshooting
Spot trends in support incidents and recommend improvements to products, processes, and documentation
Create and maintain technical documentation, knowledge-base articles, troubleshooting guides, and SOPs
Participate in testing and validation of fixes, patches, and new functionality
Provide timely updates during service incidents, assist with resolution, and support follow-up activities
Maintain a strong understanding of supported applications, infrastructure, integrations, and customer environments

Requirements

3+ years of experience in technical support, application support, systems administration, or a similar role
Strong troubleshooting and problem-solving skills
Experience supporting business applications in production
Experience working with Windows-based systems and common enterprise technologies
Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPNs, and firewalls
Ability to troubleshoot application errors, connectivity, authentication, and system integrations
Experience reading and interpreting application and system logs
Experience using a ticketing or IT service management system
Strong written and verbal communication skills
Ability to prioritize multiple issues based on business impact and urgency
Ability to work independently and collaborate effectively with Engineering and other technical teams
Willingness to work a scheduled shift within the 7:00 AM–7:00 PM Central Time support window

Technologies

Windows
TCP/IP, DNS, DHCP, VPNs, firewalls
REST APIs, web services, JSON, XML
SQL
AWS, Microsoft Azure
SSO, SAML, OAuth, OpenID Connect
PowerShell, Python
ITIL

Benefits

Comprehensive benefits, including health, dental, vision, and more
401(k) plan options
Paid time off, sick time, and paid holidays
Opportunity to grow with a dynamic, innovative team in a startup-like culture

Preferred Qualifications

Experience supporting SaaS or enterprise applications
Experience with REST APIs, web services, JSON, XML, or other system integrations
Familiarity with SQL and performing basic database queries
Experience with cloud platforms such as AWS or Microsoft Azure
Experience with authentication technologies such as SSO, SAML, OAuth, or OpenID Connect
Familiarity with monitoring and logging platforms
Experience with scripting or automation using PowerShell, Python, or similar technologies
ITIL or other IT service management experience
Experience in a cybersecurity-conscious environment
Experience supporting geographically distributed customers or users

Location: Lenexa, KS (onsite)

Compensation: USD 45,000 - 50,000 per year

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13d ago

Intermediate IT Support Specialist

AdventHealth Information Technology Shawnee Mission, KS

Shawnee Mission, KS

13d ago

$22 - $41/hr Full time Cloud Platforms Computer Skills End User Support

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Job Description

The Intermediate IT Support Specialist role supports authorized company devices through installation, maintenance, field operations, and service ticket execution. This position is onsite in Shawnee Mission, KS and supports end users, technical teams, and vendors to keep IT systems running reliably.

Location and Schedule

Location: 9100 W 74TH ST, Shawnee Mission, Kansas 66204
Onsite: Yes
Schedule: Full time
Shift: Day (United States of America)

Compensation

Hourly pay range: USD 22.22 - 41.33

Role Summary

This intermediate role installs and maintains consumer-based hardware and software, provides support through an internal service ticket system, and performs field operations for authorized company devices. Responsibilities include preventive maintenance, imaging and repairs, inventory tracking, vendor support, training, and escalation of critical roadblocks.

Responsibilities

Install consumer-based hardware and software on devices and operating systems.
Provide detailed updates in the internal service ticket system and follow AIT standards for devices and software.
Perform preventive maintenance on authorized company devices.
Lead small to mid-size projects and special initiatives within assigned timeframes.
Follow and maintain AIT standard operating procedures for field operations.
Support audio-video technology with minimal assistance.
Create and reference centralized AIT Field Operations knowledge bases.
Complete proficient-level repairs for company devices.
Work with designated IT vendors to coordinate support.
Provide image builds and/or modifications to Senior or ITSS leadership for validation.
Provide training and support to relevant staff.
Identify critical roadblocks and escalate to leadership for resolution.
Maintain accurate IT inventory using appropriate tracking management software.
Other duties as assigned.

Required Qualifications

Knowledge and experience with various Internet Browsers.
Proficiency with the Microsoft Office suite.
Proficiency with current Microsoft and Mac operating systems.
Proficiency with the device imaging process.
Advanced knowledge of mobile device hardware.
Skilled in projects and time tracking processes.
Advanced technical troubleshooting and problem-solving skills.
Knowledge of workstation management software.
Experience with common peripherals and accessories.
In-depth knowledge of IT security best practices.
Experience with IT network hardware, software, and concepts.
2+ years of technical experience in a highly complex, dynamic environment.
Hold TWO valid IT-related certifications from the approved list:
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Cisco CCNA
- ISC2 CC
- AWS Certified Cloud Practitioner
- Microsoft 365 Certified Endpoint Administrator Associate
- Microsoft Certified Fundamentals series (Azure Cloud, AI, Data, Security etc.)
High School Grad or equivalent.