IT Help Desk Technician

Sentinel Technologies is hiring a Tier 1/Tier 2 Help Desk Technician for a full-time, onsite position in Traverse City, MI. In this role, you will be the first point of contact for end users across both the office and production floor, supporting daily operations by troubleshooting issues and helping keep essential IT infrastructure running.

As part of Sentinel’s support team, you’ll handle everything from hardware and software resolution to technology deployments, with a focus on reliable service and clear communication for users in different work environments.

What you’ll do

• Act as the go-to resource for end users across office and production floor operations
• Diagnose and troubleshoot hardware and software problems
• Support the deployment of new technology
• Assist with maintaining critical IT infrastructure that supports a growing business

What you bring

• 1-3 years of experience providing Help Desk, Desktop Support, or End User Support in a professional environment
• Proficiency supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
• Experience supporting and/or troubleshooting Cisco and/or Juniper networking environments
• Exposure to VMware or other virtualization technologies is a plus
• Working knowledge of wired and wireless network connectivity troubleshooting
• Hands-on experience supporting end-user hardware, including desktops, laptops, printers, peripherals, imaging, deployment, and break/fix
• Familiarity with user account administration, onboarding/offboarding processes, and equipment provisioning
• Strong customer service, communication, and problem-solving skills, including support across office and manufacturing environments
• Familiarity working with ticketing systems
• Legally authorized to work in the US without sponsorship
• Must demonstrate a can-do attitude

Tools and technologies

• Cisco, Juniper
• Microsoft 365 including Outlook, Teams, OneDrive, and SharePoint
• VMware and other virtualization technologies
• Wired and wireless network connectivity troubleshooting
• Ticketing systems

Benefits

• Weekly competitive pay
• Medical
• Dental
• Vision
• 401K