NorthLakes Community Clinic supports staff with a benefits package built for stability and growth, including medical and dental insurance, employer-paid group term life and disability, and an employer contribution toward a Health Savings Account. This onsite IT Help Desk role in Marinette, WI is focused on helping clinic staff keep systems running so care operations can stay on track.

What you’ll do

Provide computer, network, and software support for staff experiencing issues at NorthLakes Community Clinic. You’ll handle help desk work across application, desktop, and phone system support, including responding to requests by using the ticket system, answering help desk calls, and visiting the clinic when onsite assistance is needed.

Run daily Help Desk functions using the ticket system, help desk calls, and onsite support for staff IT issues.
Troubleshoot IT systems and hardware when users experience problems, documenting steps and processes along the way.
Support business applications including EPIC, Dentrix, Microsoft products, and other applications.
Support hardware architecture such as desktops, laptops, tablets, and smartphones, including VOIP phone systems and WIFI infrastructure.
Partner with internal support teams to assist with updates or troubleshooting for issues that require IT support.
Document tickets and support steps in the help desk system.
Complete other duties as assigned.

What you’ll need

Education: High School Diploma or equivalent.
Experience: 1 year of related IT help desk experience.
Experience supporting systems and computer applications/software including Microsoft Windows 10, Windows 11, Microsoft Office products, and TCP/IP network troubleshooting support.
Preferred: A+ Certification and/or Microsoft Office Specialist.

Tools and systems you’ll work with

Microsoft Windows 10, Microsoft Windows 11
Microsoft Office products
TCP/IP
EPIC, Dentrix
VOIP, WIFI
Tablets and smartphones; VOIP phone systems

Benefits

Medical and dental insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Leave Bank
403(b) with a 4% employer match
Vision Insurance
Supplemental Life, AD&D and Disability
Tuition reimbursement
Health and Wellness reimbursement program
Employee Assistance Program and other specialized behavioral health services and resources for employees and family members
Partner of HRSA/NHSC loan repayment program

Travel and work setup

Travel requirements: Minimum 0–25%, occasional 26–49%, regular 50–100%
Partial-remote work eligible: Yes

How you’ll show up

Mission driven, customer service, quality
Integrity, teamwork, self-development
Job knowledge, communication, dependability
Trauma/Resilience informed

Compensation: $22 per hour. Location: Marinette, WI (onsite).

IT Help Desk Technician