IT Helpdesk Specialist
Job Description
Join USA Clinics Group as an IT Helpdesk Specialist to support help desk requests, employee IT needs, and site integrations across 170+ clinics.
Responsibilities
- Handle incoming help desk tickets and calls from 170+ clinics across the country
- Assist employees with IT issues and questions related to IT systems, including EMR and iPad applications
- Support offices in multiple states by ensuring computers and networking are in place
- Collaborate closely with corporate support teams
- Manage multiple projects while balancing ongoing support requests
- Work with senior management to support execution of company strategy
- Assist with integration of new locations as they are added
- Provide IT support for the organization
- Perform additional duties as assigned
Requirements
- Associates Degree in IT or other related fields (required); new grads welcome
- 1-3 years of experience in a similar role (preferred)
- 1-2 years of Office 365 experience (preferred)
- Basic knowledge of video surveillance systems such as Honeywell and Hikvision (preferred)
- Basic knowledge of VoIP systems (preferred)
- Functional knowledge of remote access, networking, Apple mobile device management, and PC configuration
- Strong problem solving, critical thinking, and implementation skills
- Ability to work independently and as part of a team
Technologies
- EMR
- iPad applications
- Office 365
- Video surveillance systems
- Honeywell
- Hikvision
- VoIP systems
- Remote access
- Networking
- Apple mobile device management
- PC configuration
Compensation & Location
- Location: Corporate Office, Northbrook, IL (onsite)
- Schedule: Full-time, Monday-Friday
- Salary Range: USD 41,000 - 55,000 per year
- Hourly Pay: $20-26/hr
Benefits
- Health insurance (medical, dental, vision)
- Retirement Plan
- Paid time off (PTO) for vacation and sick time
What You’ll Find Here
- Rapid career advancement
- Competitive compensation package
- Positive, team-oriented environment
- Work with cutting edge technology
- Make a real impact on patients’ lives
- Fast-growing, mission-driven company
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