IT Help Desk Technician

Laguna Development Corp is hiring an on-site IT Help Desk Technician in Albuquerque, New Mexico. In this role, you will act as the first point of contact for end users and help keep day-to-day technology running smoothly while supporting ongoing IT efforts.

You will troubleshoot a range of issues across hardware, software, networking, printers, and other system-related problems, working to resolve incidents efficiently or escalate them when needed. The position also includes contributing to IT projects and keeping internal IT assets organized through inventory management and clear documentation of solutions.

What you’ll do

• Serve as the first point of contact for end users, troubleshooting hardware, software, networking, printer, and system-related issues while working toward timely resolution or escalation.
• Support technology projects and help maintain IT inventory and equipment.
• Document troubleshooting steps and solutions to support consistent resolution across the team.
• Assist in creating a positive technology experience for employees and guests.

Requirements

• High school diploma or GED required.
• Ability to work flexible schedules, including weekends and holidays.
• Maintain a valid New Mexico driver’s license.
• Obtain a gaming license.
• Pass a pre-employment drug and alcohol screening.

Technologies you’ll work with

• Microsoft-based environments
• Virtualization
• Cisco
• Linux

Location: On-site in Albuquerque, NM.