Virtualization

Virtualization Support Jobs

20 jobs found

2d ago

IT Service Desk Technician (Tier 2)

Central Point Partners Brewster, NY

Brewster, NY

2d ago

$29 - $34/hr Contract Active Directory Application Support Azure

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Job Description

Central Point Partners is seeking an IT Service Desk Technician (Tier 2) for an onsite contract in Brewster, NY. This role blends desktop and infrastructure support with plant-floor technology troubleshooting in a manufacturing setting. The position offers a competitive hourly rate of $29.00 to $34.00, on-site collaboration with IT and OT teams, and hands-on impact on the reliability and security of production systems.

Responsibilities

Provide onsite and remote support for end users, resolving issues across desktops, laptops, servers, network devices, and peripherals.
Manage escalated Service Desk tickets, documenting actions and resolutions in the ticketing system.
Perform imaging, software installations, hardware replacements, and peripheral setups per company standards.
Deliver consistent, professional communication and build strong user relationships across departments.
Assist the Infrastructure and Network teams in maintaining local IT assets, including switches, access points, printers, and cabling.
Support backup and disaster recovery solutions, virtualization environments (Hyper-V, Azure HCI), and Windows server operations.
Partner with engineering and maintenance teams to ensure reliable connectivity between IT and OT systems.
Maintain compliance with security protocols, data handling standards, and corporate IT policies.
Support factory systems such as SCADA, PLCs, DCS, HMIs, and other industrial control platforms.
Collaborate with OT engineers to monitor and troubleshoot connectivity and data integration between IT and production systems.
Contribute to incident response, cybersecurity initiatives, and root cause analyses within industrial environments.

Requirements

Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
5+ years of hands-on IT operations, infrastructure, or technical support experience.
Strong knowledge of Windows environments, Azure services, and core networking concepts.
Experience with virtualization (Hyper-V, Azure HCI) and backup/disaster recovery systems.
Excellent problem-solving, customer service, and communication skills.

Technologies

Windows environments
Azure services
Hyper-V
Azure HCI
Windows Server
SCADA
PLC
DCS
HMIs

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5d ago

Senior Microcomputer Technical Support Specialist (NY HELPS)

Erie 1 BOCES West Seneca, NY

West Seneca, NY

5d ago

$38+/hr Full time Computer Skills Information Technology (IT) IT Operations

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Job Description

The Senior Microcomputer Technical Support Specialist supports the NY HELPS program on site in West Seneca, New York, overseeing LAN/WAN administration, software installation and maintenance, and user training across multiple locations.

Responsibilities

Design, develop, support, and implement local area networks and their related operating systems.
Direct the installation, customization, and ongoing maintenance of vendor supplied software for LAN operations.
Create and maintain LAN operating systems, including Novell, Mac OS X, DOS, and Microsoft Windows.
Prepare charts, tables, and diagrams to aid in analyzing LAN related problems.
Coordinate with the WNYRIC Senior WAN Specialist to sustain optimal network performance.
Advise training staff in the development of comprehensive training programs for LAN administrators.
Coordinate monitoring and adjustments of LAN systems to achieve peak performance.
Organize and maintain LAN system documentation.
Assist in training and instruction of users on LAN operating systems.
Evaluate new methods and procedures for applicability to LAN/WAN technology.
Coordinate the generation, customization, and support of communications software connectivity such as Percomm and TN3270 Enterprise Server.
Provide training for network operators in effective use of communications hardware, network management tools, and LAN/WAN technology.
Assess hardware and software and present management with informed recommendations.
Performs other duties as assigned in relation to the civil service job description for this title.

Requirements

A) Graduation from a regionally accredited or New York State registered four-year college or university with a Bachelor's degree and three years of data processing experience, including at least one year in programming and/or maintenance of vendor supplied operating software, and at least one year in the installation and maintenance of LAN operating systems.
B) Graduation from a regionally accredited or New York State registered two- or four-year college or university with an Associate's degree in Data Processing, Computer Science, Business Administration, or a related field, and five years of data processing experience including at least one year in programming and/or maintenance of vendor supplied operating software, and one year in the installation and maintenance of LAN operating systems.
C) Graduation from high school or possession of a high school equivalency diploma and seven years of data processing experience, including at least one year in programming and/or maintenance of vendor supplied operating software, and one year in the installation and maintenance of LAN operating systems.
D) An equivalent combination of training and experience as defined by the limits of (A) through (C).

Technologies

Novell
Mac OS X
DOS
Microsoft Windows
Windows Server 2012/2016
Mac OS X
Linux
Wireless Networking
Network Architectures
VMware
SCCM
Percomm
TN3270 Enterprise Server

Benefits

15 Paid annual Holidays
Generous Paid Personal and Sick time
Generous Paid vacation days
Premium Health and Dental plans (E1B pays 85%)
Life insurance at no cost to you
FSA plan
Commitment to Diversity, Equity, and Inclusion
NYS Retirement System
403b and 457 retirement plans

Minimum Civil Service Qualifications

A) Graduation from a regionally accredited or New York State registered four-year college or university with a Bachelor's degree and three years of data processing experience including at least one year in programming and/or maintenance of vendor supplied operating software, plus one year of LAN operating systems installation and maintenance.
B) Graduation from a regionally accredited or New York State registered two- or four-year college or university with an Associate's degree in Data Processing, Computer Science, Business Administration, or related field and five years of data processing experience including at least one year in programming and/or maintenance of vendor supplied operating software, plus one year of LAN operating systems installation and maintenance.
C) Graduation from high school or possession of a high school equivalency diploma and seven years of data processing experience, including at least one year in programming and/or maintenance of vendor supplied operating software, plus one year of LAN operating systems installation and maintenance.
D) An equivalent combination of training and experience as defined by the limits of (A), (B) and (C).

Additional Qualifications

Proficiency with Windows Server 2012/2016 Server operation and management in a LAN/WAN environment
MAC OSX, Linux, Wireless Networking, Network Architectures and related technologies are a plus
Familiarity with VMware and SCCM is advantageous
Strong troubleshooting, research, and documentation skills
Excellent customer service and communication abilities, with project and time management skills
Ability to present clear, concise information to administrators, managers, technology staff, and end users
Reliable transportation required

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6d ago

IT Technical Support Specialist

Speedrack Products Group Walker, MI

Walker, MI

6d ago

$65k+/yr Full time Active Directory Application Support Cloud Platforms

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Job Description

Speedrack Products Group is seeking an IT Technical Support Specialist to join their onsite team in Walker, Michigan. The role delivers hands-on technical assistance to end users while supporting an expanding network infrastructure, with a focus on Windows 10/11 maintenance, workstation configuration, new-hire onboarding, and desktop application and printer support. Some in-state travel is required to keep systems running smoothly and users empowered.

Responsibilities

Provide desktop operating system support for Windows 10 and Windows 11
Preconfigure end user laptops and workstations
Onboard new employees
Support desktop software applications
Install and troubleshoot network printers
Perform network cable troubleshooting
Coordinate with vendor technical support
Demonstrate strong customer service skills
Be self-motivated and capable of working independently
Some in-state travel required
Maintain regular, reliable on-site attendance during scheduled shifts, including mandatory overtime

Requirements

3-5 years of experience as a technical support specialist
A degree, certifications, or relevant experience will be considered
Certifications or licenses may be considered as part of the candidate criteria (required or preferred)

Technologies

Microsoft Active Directory
DNS/DHCP
VmWare vSphere
Omnissa Horizon
Microsoft M365 suite
Microsoft Administration Portal
Ninja RMM
Barracuda ESS
Cisco Meraki

Job Type

Full-time

Compensation

Salary: $65,000 per year

Location

Walker, MI (onsite)

Working Conditions

This position primarily operates in a professional office setting and may require occasional travel for business purposes
Regularly required to sit, stand, walk, talk or hear
Must be able to lift and carry up to 20 pounds occasionally
Ability to operate standard office equipment
Travel: up to 10%
Standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evening or weekend work as needed
Schedules may vary based on position or department
Employee must comply with all safety guidelines and workplace policies

Certifications or Licenses

Any certifications/licenses – required or preferred

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18d ago

Corporate Technical Support Associate

AMCON Distributing Company Omaha, NE

Omaha, NE

18d ago

$31 - $32/hr Full time Application Support Computer Skills End User Support

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Job Description

This on-site role in Omaha, NE offers $31-$32 per hour for a Corporate Technical Support Associate.

Responsibilities

Manage mobile devices by connecting to networks and deploying applications for cell phones, tablets, and peripheral equipment; wrist units and ring scanners for WMS use are a plus.
Oversee equipment logistics, including ordering, receiving, and shipping devices to and from the corporate office.
Maintain and periodically audit assets within an inventory management system.
Identify, investigate, and resolve user issues with software and hardware components.
Handle support requests via phone, chat, email, and other channels related to software, connectivity, printing, and similar topics.
Guide users through diagnostic and troubleshooting steps, using tools or following verbal instructions as needed.
Assist with software installation and troubleshoot related problems; escalate more complex issues to appropriate staff.
Collaborate with the support team to discuss recurring problems and share solutions and best practices.
Set up or repair computer hardware and devices such as printers and scanners; coordinate repairs with third party vendors when necessary.
Troubleshoot system failures and identify network roadblocks.
Set up new user accounts and grant appropriate access permissions.
Monitor computer and telecommunications systems to improve network performance.
Execute backup procedures to minimize the risk of data loss.
Attend training on new equipment, software, platforms, and products; contribute to user manuals and documentation for these products.
Stay current with technology innovations and trends relevant to support operations.
Perform other related duties as assigned.

Requirements

Bachelor's degree in Computer Science or related discipline; at least three years of technical support experience.
Excellent verbal and written communication skills.
Strong interpersonal and remote customer service abilities.
Ability to explain technical concepts to both technical and nontechnical users.
Solid analytical and problem-solving capabilities.
Proficiency with Microsoft Office Suite or related software; quick learner of new tools.
Comfort with or ability to rapidly master a range of computer hardware and software.

Technologies

Microsoft Office Suite
VMware

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.
Ability to lift up to 15 pounds on occasion.

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20d ago

Corporate Technical Support Associate

AMCON Distributing Company Alexandria, MN

Alexandria, MN

20d ago

Full time Application Support Computer Skills Customer Support

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Job Description

Provides technical assistance to employees and customers, helping troubleshoot and resolve computer-related issues.

Responsibilities

Manage mobile device access and app installation for devices such as cell phones, tablets, mobile printers, and related equipment; wrist units and ring scanners for WMS are a plus.
Process ordering, receiving, and shipping of equipment to and from the corporate office.
Maintain and conduct regular audits of assets within the inventory management system.
Identify, investigate, and resolve user problems related to software and hardware.
Handle support requests via phone, chat, email, or other channels regarding software, connectivity, printing, and related topics.
Guide users through diagnostic and troubleshooting steps, using diagnostic tools or following verbal instructions as needed.
Assist users with software installation and related troubleshooting; escalate complex issues to the appropriate staff.
Communicate regularly with the support team to discuss recurring problems and share solutions and best practices.
Set up or repair computer hardware and peripherals such as printers and scanners; coordinate with third-party vendors as necessary.
Troubleshoot system failures and identify roadblocks affecting the network.
Create new user accounts and establish appropriate access.
Monitor computer and telecommunications systems to improve network performance.
Perform backup procedures to minimize the risk of data loss.
Attend training on new equipment, software, platforms, and products; assist in developing user manuals and related documentation.
Stay informed about technology innovations and trends.
Perform other related duties as assigned.

Requirements

Minimum 3 years of technical support experience.
Bachelor's degree is required.
Excellent verbal and written communication skills.
Strong interpersonal and remote customer service abilities.
Ability to explain technical issues to both technical and nontechnical employees and customers.
Solid analytical and problem-solving capabilities.
Proficiency with Microsoft Office Suite or related productivity software.
Ability to quickly learn a broad range of computer hardware and software.

Technologies

Microsoft Office Suite
VMware

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds occasionally.

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22d ago

Senior Help Desk Technician

M3 Networks Southlake, TX

Southlake, TX

22d ago

$55k - $75k/yr Full time Azure Business Systems Cisco

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Job Description

M3 Networks offers a flexible hybrid work environment in Southlake, TX, with a competitive salary of $55,000 – $75,000 per year and a comprehensive benefits package. Our culture emphasizes collaboration, proactive service, and steady growth. The Senior Help Desk Technician (Level 3) provides advanced troubleshooting, acts as an escalation point, and drives proactive service delivery through ConnectWise ticketing, automation, and reporting.

Responsibilities

Manage and document service tickets in ConnectWise Manage, with timely updates and a minimum of nine hours per day logged as Resolution Notes.
Leverage ConnectWise Automate to streamline repetitive tasks, run remote scripts, monitor networks, and implement proactive measures to reduce incidents.
Maintain frequent, professional client communication via ConnectWise, provide status updates, manage expectations, and address escalations promptly.
Install, configure, and troubleshoot on prem and cloud servers ( AWS, Azure ), virtualized environments ( Hyper-V, VMware ), and hybrid infrastructures.
Configure secure remote access solutions (VPN, RDP, MFA) and optimize firewall settings to ensure secure connections.
Implement and manage backup solutions using ConnectWise and third‑party tools, ensuring recovery plans meet RTO and RPO targets.
Provision and manage Microsoft 365 and Google Workspace accounts, troubleshoot mail flow, configure security settings ( SPF, DKIM, DMARC ), and assist with migrations and hybrid setups.
Implement anti phishing, anti spam, and compliance policies within Microsoft 365 Defender and similar tools to maintain secure communication.
Provide remote and onsite support for Windows and macOS, addressing hardware, software, and connectivity issues as needed.
Deploy and monitor endpoint protection and patch management to keep systems secure and compliant.
Design and maintain Hyper‑V and VMware environments, including high availability, load balancing, and performance tuning.
Configure and manage SAN, NAS and other storage solutions with data deduplication, encryption, and replication strategies.
Configure, manage, and troubleshoot firewall solutions (SonicWALL, Cisco, Fortinet) including SD‑WAN and VPNs.
Implement IDS/IPS, web filtering, and other modern security measures to strengthen network protection.
Optimize WAN performance, configure VLANs, and set QoS for voice and data traffic.
Manage public and hybrid cloud resources in AWS and Azure, focusing on cost optimization, scaling, and performance monitoring.
Use PowerShell and Python to automate tasks across Windows Server, Microsoft 365, and cloud platforms for efficiency.
Document configurations, changes, and troubleshooting steps comprehensively in ConnectWise and other systems.
Monitor and enforce regulatory compliance (HIPAA, GDPR) and internal security policies.
Provide regular client reporting on system health, incident response, and project status with clear optimization insights.
Provide 24/7 proactive monitoring and rapid response using RMM tools such as ConnectWise Automate.
Conduct network health checks, vulnerability assessments, and patch management to prevent downtime.
Own complex issues, perform root cause analysis, and implement long‑term fixes to reduce recurrence.
Engage with clients as a trusted advisor to align IT strategies with business objectives.
Support pre‑sales engineering by offering technical expertise, assessing requirements, and designing solutions.

Requirements

Expert proficiency with ConnectWise Manage and ConnectWise Automate.
Strong understanding of networking, server administration, and cloud platforms (Azure and AWS).
Knowledge of cybersecurity frameworks and best practices.
Exceptional project management skills with the ability to oversee technical projects from start to finish.
Excellent verbal and written communication for client‑facing interactions.
5+ years of experience in a Managed Service Provider or similar help desk environment.
Certifications such as CompTIA Network+ or Security+ or equivalent.
Proven track record of delivering technical solutions and maintaining high client satisfaction.

Technologies

ConnectWise Manage
ConnectWise Automate
AWS
Azure
Hyper‑V
VMware
VPN
RDP
MFA
Microsoft 365
Google Workspace
Microsoft 365 Defender
SonicWALL
Cisco
Fortinet
SAN
NAS
PowerShell
Python
Windows Server
IDS/IPS
Web filtering
SD‑WAN
VLAN
QoS

Benefits

Salary range: $55,000 to $75,000 annually, commensurate with experience
Health, dental, and vision insurance
Paid time off
401(k) and 401(k) matching
Flexible schedule
Referral program

Hiring Process

Submit your application
Video interview (about 20 minutes)
Technical assessment (30 minutes to 1 hour)
Receive and accept an offer

Work Location

Hybrid work arrangement with 80% remote and 20% onsite presence in Southlake, TX 76092.

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22d ago

IT Help Desk Technician / Entry-Level System/Network Administrator

MTK Technologies, Inc. Savoy, IL

Savoy, IL

22d ago

$21 - $26/hr Full time Active Directory Application Support Cloud Platforms

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Job Description

MTK Technologies, Inc., an in-office managed services provider based in Savoy, Illinois, is seeking an entry level IT Help Desk Technician to support end users, perform basic IT troubleshooting, and assist with early-stage system administration tasks. This onsite role offers hands-on exposure to Windows environments, Office 365, and foundational networking in a client-focused setting.

Responsibilities

Reset login passwords and manage user access
Set up and troubleshoot Office 365 applications and services
Configure new workstations and install essential software
Diagnose and resolve basic software and hardware issues
Manage whitelisting and blacklisting for security services

Requirements

Proficiency in Windows operating systems and basic PC troubleshooting
Understanding of fundamental networking concepts
Strong problem-solving abilities and attention to detail
Excellent communication skills with the ability to interact professionally with clients
Ability to meet deadlines in a fast-paced environment
A valid driver’s license and a reliable vehicle
Ability to lift up to 50 lbs. as needed

Technologies

Office 365
Windows operating systems
Windows Server 2016
Windows Server 2019
Windows Server 2022
Hyper-V
Firewall fundamentals
Router fundamentals
Backup systems

Benefits

Health insurance
Retirement plan
Paid holidays and vacation time
A supportive and collaborative work environment
Paid time off

Preferred Experience

Familiarity with Windows Server 2016, 2019, and 2022
Knowledge of Hyper-V, firewall/router fundamentals, and general backup systems
Experience with advanced networking concepts

Additional Requirements

A valid driver’s license and a reliable vehicle
Ability to lift up to 50 lbs. as needed

Compensation & Benefits

Starting wage: $21 per hour, up to $26 per hour based on experience and education
Health insurance
Retirement plan
Paid holidays and vacation time
A supportive and collaborative work environment
Paid time off