Part Time IT Help Desk Position

Part-time IT Help Desk Technician providing frontline technical support to staff, students, and administrators, ensuring reliable access to instructional and administrative technology resources.

Responsibilities

• Deliver frontline support for computers, printers, classroom technology, and software applications.
• Log, track, and document requests through the help desk ticketing system.
• Diagnose and resolve common issues, escalating complex problems to senior IT staff as needed.
• Identify and troubleshoot student device issues, perform basic repairs when possible, and coordinate warranty or vendor repairs for external devices.
• Assist with device deployments, user account management, password resets, and technology onboarding for new users.
• Manage and maintain Google Workspace environments via the Google Admin Console, including user and device administration.
• Support user accounts and related tasks in PowerSchool and other educational technology platforms.
• Install, configure, and maintain hardware, software, and peripheral devices.
• Perform basic network connectivity troubleshooting for both wired and wireless devices.
• Maintain precise technology inventory, repair documentation, and asset management records.
• Provide professional, customer-focused support to staff and students.

Requirements

• Fundamental knowledge of Windows operating systems, Google Workspace, Microsoft Office, and common educational technology tools.
• Familiarity with PowerSchool, Google Admin Console, or similar management platforms is preferred but not required.
• Strong problem-solving abilities, clear communication, and a client-focused service mindset.
• Ability to work independently and collaboratively in a school setting.
• Preferred enrollment in, or pursuit of, a degree, certification, or career pathway in Information Technology, Computer Science, Cybersecurity, or related field.

Technologies

• Google Workspace
• Google Admin Console
• PowerSchool
• Microsoft Office
• Windows operating systems

Physical Requirements

• Must be able to move between multiple buildings and classrooms throughout the school day.
• Capable of lifting, carrying, and transporting technology equipment and devices.
• Occasionally climb ladders or work at heights when installing, troubleshooting, or maintaining equipment.
• Ability to bend, stoop, kneel, and access confined spaces to reach technology infrastructure and hardware.