IT Helpdesk Technician - Entry Level 1

IT-Solution Services LLC is hiring for an Entry Level 1 IT Helpdesk Technician role based in Pittsburgh, PA, supporting end-users as the first point of contact. In this paid position, you will help diagnose and resolve hardware, software, and network issues while building foundational IT support skills in a collaborative environment.

Role & Responsibilities

• Answer user inquiries quickly through help desk systems, providing clear, practical guidance for technical problems.
• Troubleshoot and resolve hardware issues involving computers, peripherals, mobile devices, and other equipment.
• Assist with software troubleshooting for Windows, macOS, and Linux, including installation and configuration tasks.
• Support user account and permission management using Active Directory, including help with GPO (Group Policy Object) configurations.
• Help set up and maintain IT infrastructure components such as routers, switches, and computer hardware.
• Record support actions accurately in customer support ticket management systems to ensure tracking and follow-up.
• Work with team members on troubleshooting related to computer networking, operating systems, and hardware issues.
• Deliver strong customer service by communicating technical solutions professionally to end-users.
• Support ongoing computer management practices while helping ensure compliance with security protocols.

Technologies You Will Work With

• help desk systems and customer support ticket management systems
• Windows, macOS, Linux
• Active Directory and GPO (Group Policy Object)
• routers, switches
• Microsoft Office (Word, Excel, Outlook)
• LAN, TCP/IP, DNS, VPNs

Requirements

• Previous experience or familiarity with help desk systems or ticket management tools is a plus, but not required, with training provided.
• Basic understanding of Microsoft Office applications (Word, Excel, Outlook) is preferred.
• Knowledge of Windows, macOS, or Linux is advantageous.
• Exposure to networking concepts such as LAN, TCP/IP, DNS, VPNs, and network troubleshooting is beneficial.
• Strong communication skills to explain technical information clearly to non-technical users.
• Ability to analyze and diagnose hardware and software issues efficiently.
• Enthusiasm for learning new technologies in a fast-paced IT support environment focused on excellence.
• IT certification (Preferred)

Pay

$25.00 - $30.00 per hour

Benefits

• 401(k)
• Flexible schedule
• Tuition reimbursement

Location & Work Setup

• Hybrid remote in Pittsburgh, PA 15219
• Ability to commute to Pittsburgh, PA 15219 (Required)

Application Question

• Do you have previous IT experience?