IT Support Technician

At Foxconn Industrial Internet - FII, the IT Helpdesk Technician serves as the first point of contact for internal IT issues, delivering prompt support to users onsite in Houston. This on-site role focuses on diagnosing and resolving hardware, software, and network problems while escalating complex issues to preserve productivity and uphold global IT standards. The position supports both office and advanced manufacturing environments, ensuring IT services run smoothly for a diverse user base.

Responsibilities

• First-Line Technical Support: Deliver timely and effective initial assistance to end-users via phone, email, and in-person contact for hardware, software, and network concerns.
• Troubleshooting & Resolution: Identify and fix common IT problems, including desktop/laptop issues, printer faults, software errors, and basic network connectivity concerns.
• System & Application Support: Help users with typical operating system issues (Windows, macOS), the Microsoft Office Suite, and other business-critical applications used in both office and manufacturing settings.
• User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.
• Hardware & Software Deployment: Assist with the setup, configuration, and rollout of new computers, peripherals, and software, ensuring adherence to company standards.
• Documentation & Knowledge Base: Log all support requests, actions taken, and resolutions in the ticketing system; contribute to IT knowledge base articles and troubleshooting guides.
• Escalation & Collaboration: Recognize more complex or critical issues and escalate to senior IT staff or specialized teams, ensuring proper handover and follow-up until resolution.
• IT Standards Adherence: Ensure support activities and solutions comply with established global IT policies, procedures, and security best practices.

Requirements

• 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role within a professional environment, with manufacturing, industrial, or high-tech sectors preferred.
• Strong troubleshooting abilities for common hardware (laptops, desktops, printers, mobile devices) and software issues.
• Familiarity with Active Directory for user and computer management, including password resets and basic group policy concepts and backups.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong interpersonal skills and a customer-service-focused approach.
• Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.
• Self-motivated with a strong desire to learn and adapt to new technologies and processes.

Technologies

• Active Directory
• Windows
• macOS
• Microsoft Office Suite

Job Summary

The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technical support to internal users. You will diagnose and resolve hardware, software, and network problems, escalating complex issues when necessary. Your role is vital in maintaining user productivity and ensuring our IT services align with Ingrasys' operational needs and global IT standards.

Why Join Us

• Opportunity Employer and Drug Free Workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
• Our company is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state, and local laws.