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Closed on September 26, 2026.

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IT Service Desk Agent

City of Memphis

Memphis, TN $44k - $64k/yr Full time Posted 2mo ago

Customer Service Customer Support Help Desk Support Incident Management Information Technology (IT) It Service Management IT Services KPI Reporting Phone Support Remote Support Service Desk Documentation Technical Support Ticket Tracking

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Job Description

In this onsite IT Service Desk Agent role, you will support City of Memphis staff by resolving technical issues, documenting incidents, and reporting service desk performance.

Responsibilities

Deliver professional, efficient helpdesk support to City of Memphis staff
Provide customer technical support and troubleshooting via phone and remote methods
Use ticket tracking to document all support incidents
Create and maintain detailed service desk documentation
Report metrics and Key Performance Indicators (KPIs) to the assigned manager
Track and analyze trends in help desk requests and generate statistical reports