IT Help Desk Specialist

In this role, you will help keep Booz Allen Hamilton’s Cellular Services and Clean Tech programs running smoothly by coordinating day-to-day operations, supporting service delivery, and helping ensure vendor performance, billing accuracy, and compliance with SLAs and contractual requirements. You will also coordinate team activities, assist with procurement and account management, and look for practical process improvements that raise operational efficiency and service quality.

What you will do

• Oversee program operations by assigning and prioritizing work, guiding team activities, and monitoring performance against SLAs and deadlines.
• Manage vendor relationships, contracts, and service accounts, serving as the primary point of contact for performance management and issue resolution.
• Process and reconcile vendor invoices, investigate billing discrepancies, validate charges, and ensure correct account allocation and payment records.
• Coordinate procurement and inventory activities, including hardware and service ordering, device provisioning, service activation, and equipment lifecycle tracking.
• Use ServiceNow to manage service requests, track issues, and coordinate workflows; use Calero to support billing analysis, account administration, spend management, and reporting.
• Maintain accurate account, contract, payment, and service records while supporting internal stakeholders, clients, and vendors.
• Coordinate service maintenance and help resolve issues to support service continuity and customer satisfaction.
• Develop and maintain standardized procedures and documentation, identify improvement opportunities, and implement solutions that strengthen efficiency, consistency, and compliance.

Qualifications

• 5+ years of experience in administrative operations, program support, vendor management, or billing, including hands-on invoice processing and reconciliation.
• Experience managing vendor relationships, contracts, service accounts, procurement, or operational portfolios.
• Proficiency in Microsoft 365, including Excel, Word, Visio, and Outlook.
• Experience with ServiceNow.
• Experience with Calero or a comparable wireless expense management system.
• Experience with mobile services, device provisioning, equipment management, billing audits, spend reporting, or contract administration.
• Ability to manage competing priorities and deadlines.
• Bachelor’s degree.

Tools and technologies

• ServiceNow
• Calero
• Microsoft 365
• Excel, Word, Visio
• Outlook

Benefits

• Health, life, disability, financial, and retirement benefits
• Paid leave
• Professional development
• Tuition assistance
• Work-life programs
• Dependent care
• Recognition awards program that acknowledges employees for exceptional performance and superior demonstration of values

Work model and location

• Onsite in Chantilly, VA
• Full-time work is primarily performed at a customer facility

Identity verification and interview AI policy

• During the hiring process, you will complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud.
• You are expected to be on camera during interviews and assessments.
• Booz Allen reserves the right to take your picture to verify your identity and prevent fraud.
• Use of artificial intelligence or other tools to assist with responses during interviews is prohibited unless permission is explicitly provided.

Salary: USD 53,000 - 108,000 per yearly.

Commitment to non-discrimination: All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.