Tier 1, Help Desk Support Technician

Centre Technologies is hiring a Tier 1 Help Desk Support Technician to implement and support IT infrastructure technologies for clients in a hybrid San Antonio, TX environment.

Responsibilities

• Perform problem management and escalate issues in a timely manner
• Prioritize tasks, meet deadlines, and maintain strong time management
• Use strong troubleshooting and assessment skills to resolve client and infrastructure issues
• Maintain excellent written and verbal communication with clients and internal teams
• Support customers with outstanding customer service and act as a team player
• Enter time sheets, expense reports, and documentation on or before deadlines
• Stay current on market trends, theory, and new ways of doing things; embrace change
• Assist with change-management activities
• Prepare and deliver complete, concise documentation for projects
• Provide progress reports to the immediate supervisor and/or Project Manager (if assigned)
• Translate business problems into technical solutions
• Manage deployment of equipment in compliance with established technology policies
• Participate in after-hours on-call escalation as the initial level of escalation for compute, storage, backup, automation, and virtualization issues

Requirements

• 2+ years of experience in an IT related study or field
• Basic knowledge and experience with Windows 7/8/10
• Basic knowledge and experience with the Microsoft Office suite
• Basic knowledge and experience with Microsoft Windows Administration tools including AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, and related tooling
• Understanding of basic network concepts
• Understanding of application, desktop, and server virtualization
• Understanding of Desktop Deployment / Imaging
• High School Degree required
• Bachelor’s Degree a plus
• CompTIA A+ Certification a plus
• Windows Server 2008/2012/2016
• Microsoft Office 365 Admin portal
• Understanding of File Permissions including NTFS & Sharing
• Associate’s Degree or higher preferred

Technologies

• Windows 7/8/10
• Microsoft Office suite
• AD Users and Computers
• DHCP
• DNS
• Group Policy
• Sites and Services
• Application, desktop, and server virtualization
• Desktop Deployment / Imaging
• Windows Server 2008
• Windows Server 2012
• Windows Server 2016
• Microsoft Office 365 Admin portal
• NTFS
• Sharing

Benefits

• Hybrid Work Options
• Paid Time Off
• Paid Holidays
• Medical, Dental, Vision
• 401(k) with employer match contributions
• Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally

Work Environment and Physical Demands

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential
• Occasional lifting (up to 50 pounds) and occasional lifting/moving up to 50 pounds may be required
• Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform essential functions of this role
• Noise level in the work environment is moderate
• Frequent local travel required