Plant IT Support Tech - 2nd Shift

The Plant IT Support Tech role provides on-site Level 1 IT support for plant and shop floor users and systems during 2nd shift. The position focuses on troubleshooting, ticket management, desktop and server support, and routine shop floor system failover and failback.

Role Responsibilities

• Deliver Level 1 troubleshooting for plant and shop floor IT issues, including support for Manufacturing Execution Systems.
• Identify when issues require L2 or L3 support and engage those teams as needed.
• Perform server disk space management and complete OS patching tasks.
• Troubleshoot hardware, coordinate or execute hardware replacement when required.
• Support users with MS Office and related PC applications when escalation occurs through a Stratos Help Desk ticket.
• Collaborate with other members of the IT organization to implement solutions for user issues.
• Keep IT management informed about local and system changes.
• Create, manage, and escalate support tickets using the Stratos Help Desk system.
• Handle desktop and laptop setup and distribution.
• Provide basic network troubleshooting and support.
• Execute periodic failover and failback for shop floor systems.
• Ensure system backup processes are functioning properly.
• Manage the local IT budget.
• Perform other duties assigned by plant leadership and the IT Region Leader.
• Communicate daily with plant management and participate in the plant management daily meetings.

Required Experience and Qualifications

• Knowledge of troubleshooting and the ability to determine when to escalate an issue.
• Attention to detail.
• Ability to communicate effectively with a diverse population and demonstrate strong interpersonal skills.
• Customer service skills.
• Manufacturing environment experience preferred.
• Understanding of or interest in shop floor systems (sequencing, traceability, and related concepts).
• Familiarity with Microsoft Operating Systems, including Win7 and Windows Server 2008, 2012, and 2016.
• Familiarity with Microsoft Office 2016 and Office 365.
• Familiarity with software and hardware for PCs and network servers.
• VOIP and networking experience and/or training preferred.

Minimum Education

Associates degree in Information Technology, applicable certifications, or 5 years of experience in the function.

Location and Work Setup

• Onsite location: Blue Springs, MO
• Shift: 2nd shift

Tools and Technologies

• Stratos Help Desk system
• MS Office, Office 2016, Office365
• Win7, Windows 10, Server 2008, Server 2012, Server 2016
• VOIP
• Manufacturing Execution Systems and shop floor systems