IT Support Analyst/Help Desk

3 Reasons Consulting is seeking an IT Support Analyst/Help Desk to keep technical systems running smoothly and support end-users across networks, applications, and devices. This onsite role in Jacksonville, NC includes rotating 8-hour shifts, including weekends, with a focus on resolving requests efficiently, communicating clearly, and escalating complex issues when needed.

What you’ll do

• Track and document IT support requests from initiation through resolution, keeping updates timely and accurate.
• Troubleshoot and resolve technical issues by assessing problems, implementing solutions, and escalating items that require next-level support.
• Provide technical support for network operations, web applications, software, and hardware in a Windows environment.
• Communicate with end-users using phone, email, and in-person interactions to maintain a positive support experience.

What you bring

• Active Secret Security Clearance (required).
• Security+ CE certification (required).
• Windows 7 (or newer) certification, or ability to obtain within 90 days of hire (required).
• Minimum 2 years of IT help desk support covering networks, web applications, software, and hardware.

Technical focus

Experience with the tools and platforms used in this role is a strong match, including Windows, Windows 7, Office applications, Remedy, Active Directory, VMware, VPN, Anti-Virus, WSUS, Retina, HBSS, DameWare, Juniper, and SCCM.

Additional qualifications

• Familiarity with Remedy for ticket management.
• Experience in a call center or other enterprise-level environment.
• Active Directory administration experience.
• Comfort possessing at least three (3) of the following:
  • 2+ years as a PC technician
  • 2+ years with Microsoft Operating Systems (Windows 7 or newer) and Office applications
  • 2+ years managing and supporting peripheral devices (printers, scanners)
  • 2+ years in basic networking (cabling, wireless networks)
  • 2+ years with remote access technologies (VMware, VPN)
  • 2+ years with security systems (Anti-Virus, WSUS, Retina, HBSS)
  • 2+ years using remote support applications (DameWare, Juniper, SCCM)

Benefits

Company-paid benefits include Short/Long Term Disability, Basic Life Insurance, Direct Payroll Deposit, Leave Accrual, Holidays, and 401(k) Match.

Employee / company shared benefits include Additional (Voluntary) Life Insurance, 401(k), Medical Coverage, Dental Coverage, Vision Care Plan, and a Flexible Spending Account Plan.