IT Support Engineer

Cambridge Investment Research is hiring an IT Support Engineer to help keep production systems secure, reliable, and ready for frequent releases. This hybrid role is based in Phoenix, AZ or Fairfield, IA with in-office work 3 days/week, supporting business-critical applications, managed file-transfer workflows, and third-party integrations.

You will work in a financial solutions environment that supports thousands of independent financial advisors. The role focuses on maintaining secure file-delivery processes, troubleshooting integration issues, and coordinating production deployments with Platform Engineering and external partners.

Benefits

• Premium benefit package including medical, vision, dental, life, and long-term disability insurance
• Vacation/sick time
• 401K retirement plan with company matching program
• Eleven paid holidays

Responsibilities

• Support third-party integrations that depend on managed file transfer and secure file-delivery processes
• Administer and troubleshoot SFTP-based applications and workflows
• Support the transition from Globalscape to JSCAPE
• Monitor production applications and respond to failed or delayed file deliveries
• Help deploy Azure DevOps pipelines and changes to production environments
• Coordinate with Platform Engineering to confirm deployment requirements, expectations, and readiness
• Support frequent production releases while following established controls and validation practices
• Review application behavior to understand how integrations, scripts, and supporting code work
• Gather requirements from product teams and business stakeholders
• Partner with third-party vendors on authentication credentials and integration testing/validation
• Use GitHub repositories and continuous integration processes to maintain and deploy applications

Requirements

• Experience supporting applications, production environments, integrations, or managed file-transfer processes
• Familiarity with SFTP, ETL, file-delivery workflows, or related integration protocols
• Familiarity with GitHub, source-code repositories, and continuous integration
• Experience with PowerShell or another scripting language
• Ability to investigate technical issues and build understanding of unfamiliar applications and code
• Strong troubleshooting, organization, and follow-through skills
• Ability to gather requirements and translate business needs into clear technical expectations

Preferred Qualifications

• Experience with Globalscape, JSCAPE, or another managed file-transfer platform
• Experience deploying Azure DevOps pipelines
• Exposure to production deployment and release-management practices
• Working knowledge of C# or the ability to review and understand basic C# application logic
• Experience establishing or supporting authentication credentials for third-party integrations
• Experience in a regulated or financial-services environment

What Success Looks Like

• Maintaining reliable and secure file-delivery workflows
• Responding quickly and methodically to production issues
• Communicating clearly with technical teams, business partners, and vendors
• Thoroughly testing and validating integrations and deployments
• Building knowledge of supported applications, scripts, repositories, and data flows
• Helping deliver production changes reliably and efficiently

Salary: USD 75,000 - 85,000 per year.

Location: Phoenix, AZ or Fairfield, IA (in-office 3 days/week).

Why Cambridge? Competitive benefits and a work/life balance designed to encourage individual success.

Cambridge Overview: Cambridge is a financial solutions firm providing business support services to thousands of independent financial advisors. Advisors use Cambridge compliance, technology, and transaction processing support to deliver personalized investment services including wealth management, financial planning, and retirement services across the country.