Join Navitus Health Solutions, LLC onsite in Madison, WI as an IT Support Engineer supporting customer-focused infrastructure goals.

Deliver advanced technical assistance for incoming requests involving computer systems, software, and hardware
Provide timely support to customers in person, by phone, and via email
Log and document customer interactions in the Service Desk application
Ask targeted questions to identify problem scope and run diagnostic programs to troubleshoot and resolve issues
Follow up with customers to confirm resolution
Escalate issues to other support teams when appropriate
Maintain strong attention to detail, including accurate inventory tracking within the inventory system
Read, write, and interpret technical documentation and procedure manuals
Drive technical requirements and project plans through completion
Support capacity planning and contribute to long-term systems and software strategic goals with end-users, third-party vendors, and peers
Assist with planning upgrades and releases for data center and IT systems/software to limit user impact
Participate in a rotating on-call schedule to provide after-hours support
Some travel may be required
Perform other duties as assigned

Associate’s degree or university diploma in the field of computer science
Minimum 5+ years of IT work experience
Hands-on experience installing and supporting hardware and software
Experience across multiple areas of Infrastructure
Knowledge of infrastructure support tools including Microsoft Office, Windows, Server, Active Directory Users and Computers, and System Center Configuration Manager
Knowledge of applicable data privacy practices and laws; SAS70, HIPPA, and URAC would be a plus
Ability to participate in, adhere to, and support compliance program objectives
Consistently interact cooperatively and respectfully with other employees

Engineer, IT Support

Job Description