IT Support Engineer – Bilingual (French/English)

Onsite IT Support Engineer (French/English bilingual) in Midtown Manhattan for a long-term independent-contractor role focusing on end-user support and infrastructure operations within the banking sector.

Responsibilities

• Provide onsite support for laptops, desktops, and mobile devices.
• Provision and deprovision user accounts and system access.
• Troubleshoot hardware, software, and network issues.
• Support meeting rooms and collaboration technologies.
• Deliver white-glove IT support to executives.
• Monitor and maintain network equipment.
• Manage onsite IT hardware and asset inventory.
• Coordinate with vendors and building management.
• Perform routine system health checks.
• Follow up on incidents and service requests.
• Maintain accurate IT documentation and procedures.

Requirements

• Experience in onsite IT support or IT operations.
• Strong knowledge of end-user computing and networking.
• Familiar with IT support processes and documentation.
• Good understanding of IT security and access management.
• Professional, customer-focused, and well organized.
• Able to work independently and within an international team.
• Fluent in both French and English.

Job Types

• Full-time
• Contract

Pay

• USD 95,000 - 115,000 per year

Application question(s)

• Do you have experience working in a structured enterprise IT environment with documented processes and procedures?

Experience

• IT support: 3 years (Preferred)

Language

• French (Preferred)

Work Location

• In person