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Cornell University

IT Support Engineer III

Cornell University
Ithaca, NY $72k - $84k/yr Full time Posted 11d ago
Active Directory Cloud Platforms Computer Skills Desktop Support Device Management End User Support Endpoint Management Facilities Management Help Desk Support Identity and Access Management Information Technology (IT) IT Management IT Operations IT Services It Support Jamf Pro Level Iii Support macOS Memcm Microsoft 365 Microsoft Intune Mobile Device Management Office 365 Onsite Operating Systems Project Management Security Specialist Technical Support Windows Windows Support
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Job Description

Support high-impact engineering and education work as an IT Support Engineer III at Cornell University. This is a 100% on-site role on Cornell’s Ithaca, New York campus, supporting the Tech, Bowers, and Duffield Engineering IT Group. The position combines advanced end-user technology support with device management ownership and technical leadership, while emphasizing a workplace culture built on communication, respect, and collaboration.

What you will do

  • Provide high-level IT support across the TBE IT faculty and staff community.
  • Manage end user devices using JAMF, MEMCM, and InTune to support solutions that directly affect users.
  • Partner with academics, students, and staff to deliver IT solutions aligned with research projects and goals.
  • Serve as a technical leader within the team and lead across various service offerings.
  • Collaborate with other ITSG end user technicians to support adoption of campus standards.
  • Help foster belonging and a healthy work environment through cooperative, open, and welcoming communication; using respect, compassion, and empathy in interactions; and engaging and supporting others across backgrounds and perspectives.
  • Speak up when others are excluded or treated inappropriately, and support work/life integration for self and others.

What you bring

  • Bachelor’s Degree and 3 years to 5 years of experience, or an equivalent combination of education and experience.
  • Advanced knowledge of Windows and Apple fleet management using JAMF, MEMCM, and InTune.
  • Familiarity with Microsoft Exchange, Active Directory, and Group Policy management.
  • Linux skills including basic commands, user account management, package installation, updates, troubleshooting, viewing logs, and remote management using SSH.
  • Strong ability to use multiple documentation and communication methodologies while supporting end users.
  • Ability to work with internal and campus-level teams to complete projects and tasks.
  • Willingness to respond to computer emergencies at almost any time, including nights, weekends, and holidays.
  • Willingness to evolve IT workflows and suggest improvements.
  • Ability to organize numerous tasks and projects effectively.
  • Strong communication skills.
  • A resume is required for further consideration.
  • A cover letter is strongly encouraged, outlining interest and how experience and goals align with mutual success in the role.
  • When applying through Cornell’s system, attach Cover Letter and Resume in PDF format.

Tools and technologies

JAMF, MEMCM, InTune, Microsoft Exchange, Active Directory, Group Policy, Linux, SSH, Windows, Apple, MacOS JAMF

Compensation and work setting

  • Pay type: Salary
  • Pay range: $72,209.00 - $83,896.00
  • Onsite: 100% on-premise on Cornell’s Ithaca, New York campus
  • Off-hours support: Occasional off-hours support will be required
  • Relocation: Relocation assistance may be provided
  • Visa sponsorship: No visa sponsorship of any kind is available for this position

Benefits

  • Comprehensive health care options
  • Generous retirement contributions
  • Access to wellness programs
  • Employee discounts with local and national retail brands
  • Health and personal leave
  • Three weeks of vacation
  • 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1
  • Two additional floating holidays
  • Tuition-free Extramural Study and Employee Degree Program
  • Tuition aid for external education
  • Cornell Children’s Tuition Assistance Program

Application and accommodations

Cornell generally requires applying online and submitting both a resume/CV and cover letter. Upload documents by dragging and dropping into the dropbox or using the upload icon on the application page. For questions about the position or application process, contact the recruiter listed in the posting or email [email protected]. If you need an accommodation to complete an application or participate in recruiting, contact Cornell Office of Civil Rights at (607) 255-2242 or [email protected].

Contact: Maria Avila, [email protected]

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