IT Support Specialist 1

The IT Support Specialist 1 role provides end user support by responding to support requests and delivering Tier 1 analytical assistance. This position supports Microsoft products, user endpoints, networking, and related technologies and reports to the Network Administrator.

Key Responsibilities

• Deliver Tier 1 analytical support for Microsoft products, user endpoint workstations, and networking, including support for company mobile devices, conference room technology, printer/scanners, access points, and A/V solutions.
• Provide end user support for approved software titles, including installation, configuration, and version upgrades across all company levels.
• Troubleshoot and document solutions for computer systems while maintaining an up-to-date knowledge base.
• Administer security systems and manage asset inventory.
• Recommend solutions and apply judgment within defined practices and policies when selecting methods and techniques to resolve issues.
• Coordinate with established vendors to procure and configure new and existing user workstations.
• Maintain company assets in alignment with current company standards using existing asset management tools.
• Stage and set up new employee workspaces.

Requirements

• Bachelor’s degree/IT related diploma preferred or a minimum of three years of technical support experience.
• CompTIA A+ certification.
• Strong knowledge of Microsoft Office 365, Windows 11, Active Directory, DHCP, and VPN troubleshooting.
• Experience supporting laptops, mobile devices, and wireless devices.
• MS 365 Certified: Endpoint Administrator and/or Certified Admin Expert designation, or the willingness to obtain required certifications.
• Excellent customer service skills and the ability to handle emergency situations in a calm, directed manner.
• Exceptional problem solving, critical thinking, and analytical skills.
• Strong teamwork and interpersonal skills, with attention to detail and deadline-focused work habits.
• Ability to communicate professionally with employees at various levels under pressure.
• Process-driven approach while still collaborating effectively in a team environment.
• Ability to lift 50 lbs.

Technologies

• Microsoft Office 365
• Windows 11
• Active Directory
• DHCP
• VPN
• MS 365 Certified: Endpoint Administrator
• Certified Admin Expert

Compensation and Location

• Location: Chicago, IL (onsite)
• Salary: USD 60,000 - 65,000 per year
• Minimum Experience: 3 years

Benefits

• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Health Savings Accounts (HSAs)
• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• Tuition Reimbursement
• Health and Wellness Programs
• Vacation Leave
• Sick Leave
• Holiday Pay
• Paid Parental Leave
• Long-Term Disability

About the Organization

• Provides a platform for collaboration, transparency, and efficiency.
• Offers a range of core competencies and capabilities including general contracting, construction management, design-build, preconstruction services, program management, concrete construction, and structural engineering services on behalf of clients on every project.
• Emphasizes commitment and transparency to clients, delivering results on time and within budget, and growing partnerships with subcontractors, contributing to 80% repeat business.