Support the Technology team by providing Tier 1-2 desktop support across assigned Virginia Paving Company locations in Chantilly, VA.

Create, review, and triage Tier 1-2 support tickets on a timely basis
Deliver end-user desktop support using remote support tools or by visiting locations as needed
Install and configure new Windows 10 computers, monitors, and printers
Assist with system administration tasks including server upgrades, updates, patches, and deployments
Support architecture review and design and apply general best practices
Create clear process and system diagrams and other supporting documentation
Coordinate with vendors to execute software and firmware upgrades
Track and generate monthly reports for outstanding issues
Communicate professionally with users, vendors, and IT
Attend meetings as required and provide regular, accurate status updates to project participants and department leadership
Follow management guidance and adhere to company policies
Assist with other projects and tasks as required

Minimum 3 years of technical experience working with hardware and software
Experience supporting Windows and working in virtualized environments
Ability to use an ITSM system for change and incident management
Experience providing end-user support with Windows 10, printers, and monitors
Ability to assess customer needs and craft and deliver solutions
Strong interpersonal, organizational, and customer service skills
Ability to manage multiple projects and own tasks concurrently
Willingness to work flexible or extended hours when requested and participate in an on-call schedule
Willingness to share knowledge and support cross-training peers
Ability to work independently and effectively with remote team members when needed
A good driving record is required for hire

Knowledge of Windows Server, server hardware, and domain administration
Network troubleshooting experience including switches, routers, firewalls, and access points
Experience supporting videoconferencing, printers, copiers, smartphones, and VoIP
Experience with LAN and WAN environments
Experience with Active Directory, DHCP, DNS
Familiarity with SharePoint and Office 365
Experience with antivirus and spyware removal
Experience with backup and restore processes
Microsoft training and related certifications are a plus

Serve as the primary point of contact for assigned locations and collaborate across the organization as part of a team
Support correct system operation and ensure staff has required access
Process service requests efficiently to maintain continuous operations
Provide Tier 1-2 support for desktops running Windows operating systems
Triage software applications and assist users in efficient application use
Provide clear, concise technical communications to escalate issues to senior leadership or vendors

Periodic physical effort including standing during a regular work shift of at least eight hours per day
Must be able to periodically stand for extended periods and stoop, bend, and crouch as needed to perform key duties
Lifting and transporting of moderately heavy objects (40 lbs)
Travel to locations to assist users or deploy systems as needed

Primarily indoors
Periodic visits to construction sites or asphalt manufacturing facilities may be required
Office work environment noise level is normal

Assess work environment for possible hazards and ensure training is adequate for tasks
Use proper personal protective equipment and tools appropriately
Speak up if observing an unsafe act
Identify and turn in near miss reports
Ask for help when needed to perform tasks safely
Consider safer ways to perform work and communicate as appropriate

IT Support Specialist

Job Description