IT Support Specialist

The IT Support Specialist serves as the first point of contact for IT-related needs, delivering remote support and performing on-site technical assistance as required. This role also contributes to user access support, IT asset tracking, procurement coordination, and cybersecurity monitoring, along with incident response and compliance support.

Key Responsibilities

• Work with providers and staff members to troubleshoot hardware and software concerns.
• Create and manage support trouble tickets for IT-related issues.
• Install and configure software applications and computer systems.
• Review records and logs to identify trends and underlying issues.
• Assist with the rollout and implementation of new solutions and applications.
• Participate in testing and evaluation of new applications and process changes.
• Help resolve password and login problems for corporate applications and systems.
• Attend business-wide meetings and provide insight and recommendations related to technical duties performed.
• Follow applicable department and practice policies and procedures.
• Participate in professional development activities and maintain professional affiliations.
• Maintain detailed knowledge of practice management and other computer software tied to job functions.
• Maintain reliable attendance aligned with operational needs and role requirements.
• Comply with federal, state, and local laws, regulations, accreditation standards, and organizational policies related to patient care, privacy, safety, and workplace conduct.
• Perform other duties assigned by the Manager, including schedule changes and travel to office locations as needed.

Required Education and Experience

• Education: 2-year AAS degree in Information Technology (or equivalent).
• Experience: Minimum of 2 years.
• Additional preference: 2 years of experience in a medical office environment.

Technical and Professional Skills

• Knowledge of troubleshooting techniques for hardware and software, including personal computers, network, and communications equipment.
• Ability to analyze, diagnose, and resolve software and hardware problems, including their inter-relationships with available tools and peripherals.
• Knowledge of client/server system concepts.
• Knowledge of networking design concepts.
• Ability to install and configure computer equipment, such as computers, networks, and communications equipment.
• Ability to adapt to rapidly changing technology.
• Ability to operate in a fast-paced environment while prioritizing multiple tasks and demands.
• Ability to remain composed during stressful situations.
• Ability to build and maintain effective working relationships with co-workers and providers.
• Excellent interpersonal and communication skills.

Location and Work Arrangement

Jacksonville, NC (remote). On-site travel to office locations may be required as assigned.

Benefits

• 401(k) Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Paid Time Off
• Holiday Pay
• Employee Assistance Program
• Life Insurance
• Short Term Disability
• Long Term Disability
• Pet Insurance
• Milestone Bonus Program

Note: Benefits are available based on hours worked per week.