IT Support Tech I

Competitive pay and a benefits package designed to support you day-to-day and long-term. As an IT Support Tech I for CTI III LLC in Folsom, CA (onsite), you will be part of a knowledgeable, growing, high-achieving and fun team while helping local and remote users get the technology support they need, quickly and accurately.

What you’ll do

You’ll provide first level IT support and customer service, installing, testing, upgrading, troubleshooting, and repairing computer systems, software, and peripherals for local and remote users. You will also handle onboarding and termination requests, support access and device setup, perform basic security incident triage, and maintain documentation for end users and internal knowledge bases.

• Deliver first level hardware and software support to local and remote users using documented procedures and available tools.
• Troubleshoot basic PC and PC peripheral issues, network connectivity, and telephony equipment.
• Complete voicemail-related tasks, including voicemail password resets and voicemail mailbox resets.
• Manage cabling and perform name changes, along with support for tools such as Teams and Zoom.
• Respond to and complete IT support requests in a timely manner.
• Process onboarding and termination requests according to ISMS policy.
• Comply with all IT policies, procedures, and processes related to your role.
• Set up and administer building access badges, alarm codes, workstations, Apple iPhones, and other cellular devices.
• Triage basic security incidents and document findings.
• Document end user and internal KBs.
• Travel to other local company facilities as needed to provide on-site IT support.
• Act as a facilities-related point of contact by identifying maintenance or operational needs and coordinating with internal stakeholders, property management, and outside vendors as appropriate.
• Perform additional duties and responsibilities as assigned.

What you’ll bring

• Ability to work independently and collaboratively within a team.
• Proven ability to thrive in a fast-paced, entrepreneurial environment with minimal supervision, whether onsite, hybrid, or fully remote.
• Excellent written and verbal communication skills.
• Highly organized and detail oriented, able to prioritize, plan, and organize activities.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Strong customer service skills, including patience, empathy, and appropriate urgency with internal and external stakeholders.
• Strong problem-solving, troubleshooting, and analytical skills.
• Flexible and adaptable, willing to evolve with changing organizational needs.
• Ability to handle sensitive data with confidentiality and discretion.
• Ability to recognize when an incident needs to be escalated.
• Expected to adhere to CTI, ISO 27001, and SOC2 policies due to access to sensitive information.
• Willingness to learn and adapt to CTI’s study process, quality control requirements, and management expectations.

Technical tools you’ll use: Microsoft Outlook, Word, Excel, PowerPoint, Teams, Zoom, Apple iPhones.

Benefits and support

CTI takes care of people with competitive compensation and a comprehensive benefits package including medical, dental, vision, life insurance, critical illness, identity protection, cancer coverage, short-term disability, pet insurance, and a 401(k) retirement plan.

• 3 weeks of paid vacation
• 8 paid holidays, plus the week between December 25 and January 1 off with pay
• 12 weeks of paid maternity and disability leave / 2 weeks of paid paternity leave
• May be eligible for one remote workday per week after the 90-day introductory period, based on business needs and subject to manager approval
• Support to develop and pursue career goals

About CTI

At Corporate Tax Incentives (CTI), we help businesses uncover and maximize valuable tax credits and incentives, turning those opportunities into meaningful financial savings that fuel growth. Since 2001, CTI has built a reputation for expertise, commitment to clients, and exceptional customer service. As an IT Support Tech I, you’ll join a team that leverages CTI’s proprietary tax software to deliver accurate, efficient tax studies with superior quality.

Education and experience

• Associate’s degree in an IT related field (preferred)
• 2+ years technical support experience preferred
• Relevant technical training and/or certifications (for example, Microsoft, A+) are a plus

Equal opportunity employer

CTI is an Equal Opportunity Employer dedicated to fostering an inclusive workplace where decisions are based on qualifications, merit, performance, and business needs, without regard to protected characteristics under applicable federal, state, or local law.