IT Support Technician

Kishmish is hiring an IT Support Technician to serve as the first point of contact for end-users across Central New York. In this hybrid role based in Liverpool, NY, you will help diagnose technical issues, troubleshoot problems, and deliver practical solutions from the support desk. The schedule runs Monday through Friday, 8:00 am to 5:00 pm, starting with on-site training and then transitioning primarily to remote work with occasional in-office or client-site visits as needed.

As a key member of the IT team, you will handle support requests using phone, email, and remote desktop tools, while also providing in-person assistance when required. The position emphasizes accurate documentation, collaboration for complex issues, and end-user enablement through clear guidance and basic training.

Responsibilities

• Provide first-level technical support to end-users via phone, email, remote desktop tools, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues to support timely and effective resolution.
• Maintain accurate records of support requests, resolutions, and system changes to support knowledge sharing and continuous improvement.
• Assist with installation, configuration, and maintenance of software applications and systems.
• Deliver basic hardware support, including workstation setup, troubleshooting hardware failures, and coordinating repairs.
• Run basic training sessions to help end-users address common technical issues independently.
• Collaborate with other IT team members and escalate complex technical issues for resolution.

Requirements

• Proficiency with Microsoft OS and Windows Server.
• Strong technical aptitude, with curiosity and eagerness to learn new technologies and platforms.
• Familiarity with managed services concepts and IT solutions.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Positive attitude and strong work ethic.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong problem-solving, decision-making, and analytical skills.
• Occasional travel to office and client sites.
• Occasional after-hours on-call support on a rotating basis, beginning after six months in the role.
• Ability to lift and carry up to 25 lbs. occasionally.

Technologies

• Microsoft OS
• Windows Server
• Remote desktop tools

Hours

• Monday through Friday, 8:00 am to 5:00 pm
• On-site for initial training period, then primarily remote
• Occasional in-office and client-site work as business needs require

Salary

• USD 50,000 - 60,000 per year, commensurate with experience

Benefits

• Competitive compensation and benefits, with a clear path for growth
• Work with a close-knit, experienced team that collaborates and supports one another
• Broad exposure to a wide range of technologies, clients, and industries