IT Support Technician

Premiere Computer Solutions is seeking a customer-focused IT Support Technician to deliver remote and on-site technical support for business clients in Tallahassee, FL.

Responsibilities

• Diagnose and resolve hardware, software, Windows, and connectivity issues across desktops, laptops, mobile devices, servers, and peripherals
• Provide remote and on-site support to business clients using remote support tools and a ticketing system
• Install, configure, maintain, and troubleshoot computers, operating systems, applications, and related equipment
• Respond to support calls and requests, keep clients informed, and see issues through to resolution
• Assist with maintaining client networks, Windows servers, internal systems, and remote access solutions
• Support Microsoft 365, Office applications, email systems, and user account needs
• Review backup status, investigate failed backups, document results, and escalate unresolved issues
• Help with routine maintenance, updates, and IT infrastructure projects
• Gain exposure to virtualization environments, including Microsoft Hyper-V and VMware
• Communicate technical information clearly and professionally to clients and coworkers
• Maintain accurate ticket notes, document troubleshooting steps, and update procedures and knowledge base articles
• Prioritize multiple requests based on urgency and business impact
• Build strong client relationships through reliable service, professionalism, and follow-through
• Collaborate with other technicians while owning assigned tasks

Requirements

• Working knowledge of Windows operating systems and Microsoft Office applications
• Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, and LAN/WAN connectivity
• Strong troubleshooting, problem-solving, and critical-thinking skills
• Professional written and verbal communication skills and a customer-focused attitude
• Ability to work independently, manage competing priorities, and complete tasks end-to-end
• Willingness to learn new technologies, follow procedures, and accept constructive feedback
• Valid driver’s license and ability to meet applicable pre-employment background, driving-record, and reference-check requirements
• Willingness to participate in an occasional after-hours on-call rotation as needed

Technologies

• Microsoft 365
• Microsoft Office
• TCP/IP
• DNS
• DHCP
• LAN/WAN connectivity
• Microsoft Hyper-V
• VMware
• ConnectWise
• TeamViewer
• LogMeIn
• Exchange
• Hosted email environments

Benefits

• Health insurance
• Paid time off (PTO)
• 401(k)
• 401(k) matching

Preferred Qualifications

• One year or more of help desk, desktop support, or IT support experience
• Experience with Windows Server, Microsoft 365, Exchange, or hosted email environments
• Familiarity with remote support tools such as ConnectWise, TeamViewer, or LogMeIn
• Knowledge of backup platforms, monitoring tools, and routine maintenance procedures
• Exposure to Microsoft Hyper-V, VMware, or other virtualization technologies
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications

Work Environment & Physical Requirements

• Full-time, on-site role based in Tallahassee, Florida
• Ability to lift and carry equipment weighing up to 50 pounds, with or without reasonable accommodation
• Occasional standing, pushing, climbing, kneeling, crawling, or working around IT equipment may be required
• Ability to communicate effectively with clients and coworkers by phone, email, and in person
• Occasional after-hours support may be required based on client needs and the company’s on-call schedule

Pay: $18–$20 per hour