IT Support Technician - Network Team

Support the University of Utah Health Network team as a part-time IT Support Technician, assisting senior engineers with monitoring, maintenance, and deployment of IT systems.

Responsibilities

• Check system logs for errors and review job logs to verify successful completion.
• Start jobs and monitor logs to ensure tasks finish as expected.
• Deploy and maintain IT systems under guidance of senior engineers.
• Develop systems using applicable IT languages for the architecture.
• Replace IT hardware in university buildings and data centers.
• Perform physical inventory of IT systems and update related IT documentation.
• Answer the main phone line and route calls as needed.
• Monitor system health through monitoring systems.
• Process requests within the established standard time.
• Route requests to the appropriate resource.
• Update request ticket status when tasks are completed.
• Notify engineers when problems or issues are detected.
• Complete tasks required for efficient operations of the systems.
• Maintain applicable IT documentation associated with work activities.

Requirements

• Currently enrolled in an applicable, accredited program.
• Ability to read and understand technical manuals and schematics.
• Effective verbal and writing communication skills.
• Superior interpersonal and customer service skills, including working efficiently in a team environment.
• High level of proficiency in effective problem solving.
• Specific knowledge in: TCP/IP, MS SMS, MS SharePoint, Active Directory, network security, server operating systems, programming languages, database, etc.
• Ability to lift and carry equipment of various weight and diameter.
• Ability to climb a stepladder.
• Ability to meet physical requirements with or without accommodation, including intermediate working conditions in a healthcare setting and exerting up to 50 pounds while consistently lifting, carrying, pushing, pulling, or otherwise moving objects.
• Ability to function in narrow aisles or passageways.
• Subject to hazards such as climbing a ladder.
• Must have a valid US driver’s license.

Technologies

• TCP/IP
• MS SMS
• MS SharePoint
• Active Directory
• Network security
• Server operating systems
• Programming languages
• Database

Position Details

• Team: Network team (IT Support Technician).
• Job type: Part-time.
• Schedule: About 19 hours per week.
• Workplace set up: On-site.
• Shift: Day.
• Work schedule: 8-12.
• Location: Salt Lake City, UT.
• Work location name: Information Technology Services.
• Department: COR ISC 17A INFRASTRUCTURE OPS.
• Category: Information Technology.
• Clinical/Non-Clinical status: Non-Clinical.
• Requisition number: 87003.
• Reg/Temp: Regular.
• Employee must be able to work under guidance of senior engineers.
• Not responsible for providing care to patient.
• University of Utah students preferred.
• Multi-lingual candidates welcomed.

Working Conditions and Physical Demands

• Intermediate working conditions in a healthcare setting that may exert up to 50 pounds.
• May consistently require lifting, carrying, pushing, pulling, or moving objects.
• Required to function in narrow aisles or passageways.
• Subject to hazards such as climbing a ladder.

Physical Requirements

• Carrying
• Climbing
• Color determination
• Crawling
• Far vision
• Lifting
• Listening
• Manual dexterity
• Near vision
• Pulling and/or pushing
• Reaching
• Sitting
• Speaking
• Standing
• Stooping and crouching
• Tasting or smelling
• Walking

Other Information

• To inquire about this posting: [email protected]
• This position may require a successful completion of a criminal background check and/or drug screen.