IT Support & Network Technician

North Community Counseling Centers Inc offers a part-time IT role for someone who enjoys keeping agency technology dependable across onsite and hybrid locations. This position supports day-to-day operations with practical, hands-on help for employees and administrators, while coordinating with an MSP to keep systems secure and issues moving. You’ll work in a mission-driven environment in Columbus, OH with hybrid support and travel to agency locations as needed.

What you’ll do

• Travel between agency locations to provide onsite support for computers, laptops, printers, phones, and access points.
• Install, configure, maintain, and replace computers and peripheral equipment including printers and scanners.
• Handle basic network troubleshooting related to Wi-Fi, switches, access points, cabling, and internet connectivity, including server, security, and infrastructure issues when requested by Agency Administration or the MSP.
• Support coordination by maintaining communication with the MSP on open tickets, projects, and recurring technology problems.
• Set up technology and user access for new employees; disable or remove access when employees leave.
• Assist specified administrative staff with Microsoft 365 including accounts, passwords, permissions, email, and basic application issues.
• Maintain an accurate inventory of technology assets such as computers, phones, and network equipment.
• Document technology issues, resolutions, equipment changes, and recurring problems.
• Monitor and respond to IT support requests, prioritizing based on urgency and operational impact.
• Assist with testing and implementing new technology, including basic installation and troubleshooting of network equipment at agency locations.
• Identify recurring technical issues and recommend practical solutions.
• Follow agency cybersecurity, HIPAA, privacy, and technology policies.
• Immediately report suspected security incidents to the appropriate agency leadership and the MSP.
• Perform other related duties as assigned.

What you bring

• High school diploma or equivalent required.
• 3+ years of IT support, help desk, desktop support, networking, or similar experience preferred.
• Familiarity with Windows computers and laptops.
• Working knowledge of Microsoft 365 (Outlook, Word, Excel, SharePoint, Teams).
• Experience troubleshooting computer hardware, including printers and scanners.
• Capability with user account and password management.
• Basic networking concepts such as TCP/IP, DHCP, DNS, Wi-Fi, switches, routers, and access points.
• Ability to troubleshoot Ethernet cabling and network connectivity.
• Experience with Active Directory and/or Microsoft Entra ID.
• Comfort using ticketing/help-desk systems.
• Strong troubleshooting and problem-solving skills, plus knowing when to resolve internally versus escalating to the MSP.
• Customer-service mindset and ability to explain technical topics clearly to nontechnical employees.
• Ability to manage multiple requests and prioritize effectively.
• Ability to work independently while collaborating with agency leadership, employees, vendors, and the MSP.
• Reliable transportation for travel between agency locations.
• Ability to maintain confidentiality and handle sensitive or protected information appropriately.

Helpful experience (not required)

• Ubiquiti networking equipment
• WatchGuard firewalls
• VMware
• Microsoft Server
• Veeam
• FreePBX or VoIP phone systems
• CareLogic or other behavioral-health electronic health record systems

Schedule and pay

Pay: $22.00–$26.00 per hour

Schedule: Monday–Friday, daytime hours; hybrid with travel to agency locations as needed

Position type: Part-time

Tools you’ll work with

Microsoft 365, Outlook, Word, Excel, SharePoint, Teams, Windows, Active Directory, Microsoft Entra ID, TCP/IP, DHCP, DNS, Wi-Fi, Ethernet, ticketing/help-desk systems, Ubiquiti networking equipment, WatchGuard firewalls, VMware, Microsoft Server, Veeam, FreePBX, VoIP phone systems, CareLogic